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Help! Product key invalid for activation! RRS feed

  • Question

  • Hi, I purchased an HP Pavilion dv2000 labtop new from futureshop about 3 months ago. It is windows vista. So the first time i turn it on, i had to go through some updates and all this stuff and it worked fine. Vista loaded fine. After like 2 or 3 months, i turn on my labtop and it says my product key is invalid and the only option i have is to validate windows vista. I try it and it says, The validation service is unable to determine whether this copy of Windows Vista is genuine. I cant even get to the desktop and this is getting very annoying, since I didnt do anything wrong.
    The error code is [0xC004C4A8]

    and the diagnostic report is:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {18D4A7DB-B238-4B07-AF07-A8F95A3AE37A}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18D4A7DB-B238-4B07-AF07-A8F95A3AE37A}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3204557-4089537914-3028426355</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RU769UA#ABL)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20061018000000.000000+000</Date></BIOS><HWID>50323507018400EC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thursday, June 28, 2007 3:24 AM

Answers

  • When you try to log in, you should be presented with a window that gives you four options:

    --------------------------------------------------------------------------------

    1. Activate Windows online now --> (this will try to activate with whatever key you already have installed)

    2. Buy a new product key online --> (self-explanatory)

    3. Retype your product key --> (this is the same as "Change product key" and will give you the opportunity to enter a new key if you want to activate with a key that's not yet installed)

    4. Show me other ways to activate --> (this is will give you two more options

            a.  Use my modem to connect directly to the activation service

            b. Use the automated phone system

    --------------------------------------------------------------------------------

    I think you'll want to choose the 4th one in the first window and the 2nd on in the next window.  It will give you a new installation ID, so you can phone activate.

    Please let me know if that still doesn't work for you.  Thanks!

    Friday, June 29, 2007 1:13 AM

All replies

  • When you try to log in, you should be presented with a window that gives you four options:

    --------------------------------------------------------------------------------

    1. Activate Windows online now --> (this will try to activate with whatever key you already have installed)

    2. Buy a new product key online --> (self-explanatory)

    3. Retype your product key --> (this is the same as "Change product key" and will give you the opportunity to enter a new key if you want to activate with a key that's not yet installed)

    4. Show me other ways to activate --> (this is will give you two more options

            a.  Use my modem to connect directly to the activation service

            b. Use the automated phone system

    --------------------------------------------------------------------------------

    I think you'll want to choose the 4th one in the first window and the 2nd on in the next window.  It will give you a new installation ID, so you can phone activate.

    Please let me know if that still doesn't work for you.  Thanks!

    Friday, June 29, 2007 1:13 AM
  • i figured it out after a while. i activated it through phone n now it works fine. thx.
    Friday, July 6, 2007 8:18 PM
  • look i have the same problem but i couldnt fix it can you give the activation key my mail is juandagoma@hotmail.com
    Tuesday, July 10, 2007 12:05 AM
  • Hi, I purchased an HP Pavilion dv2000 labtop new from futureshop about 3 months ago. It is windows vista. So the first time i turn it on, i had to go through some updates and all this stuff and it worked fine. Vista loaded fine. After like 2 or 3 months, i turn on my labtop and it says my product key is invalid and the only option i have is to validate windows vista. I try it and it says, The validation service is unable to determine whether this copy of Windows Vista is genuine. I cant even get to the desktop and this is getting very annoying, since I didnt do anything wrong.
    The error code is [0xC004C4A8]

    and the diagnostic report is:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: {18D4A7DB-B238-4B07-AF07-A8F95A3AE37A}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18D4A7DB-B238-4B07-AF07-A8F95A3AE37A}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3204557-4089537914-3028426355</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv2000 (RU769UA#ABL)</Model></SYSTEM><BIOS><Manufacturer>Phoenix</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20061018000000.000000+000</Date></BIOS><HWID>50323507018400EC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     


    Wednesday, August 25, 2010 4:31 PM