Answered by:
Window Validation Error after installing new Motherboard on Asus Desktop purchased from Bestbuy

Question
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Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {1B9519B2-6EAC-4B5C-9764-78BE8D767B9C}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1B9519B2-6EAC-4B5C-9764-78BE8D767B9C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-3587701753-1084988172-1962439519</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101 </Version><SMBIOSVersion major="2" minor="5"/><Date>20120316000000.000000+000</Date></BIOS><HWID>11983707018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-1033-7601.0000-0742011
Installation ID: 015000196635764575788244016990942421959252162494884974
Partial Product Key: DVQJG
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 1
Trusted time: 10/6/2012 8:56:23 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: PASS
Event Time Stamp: 10:6:2012 08:55
WAT Activex: Registered
WAT Admin Service: RegisteredHWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln1GT0rw7ukwD1TyEDNeKSB2PpOfwQLQOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 031612 APIC2114
FACP 031612 FACP2114
HPET 031612 OEMHPET
MCFG 031612 OEMMCFG
OEMB 031612 OEMB2114
SSDT A M I POWERNOWSaturday, October 6, 2012 1:30 PM
Answers
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You have replaced the OEM motherboard with a retail one. You need to purchase a retail copy of Windows 7 Home Premium and change the product key to the one included in the retail copy. An OEM SLP license for Windows cannot be transferred to a retail motherboard from an OEM one. The details are in the Microsoft OEM FAQs as follows:
Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.
The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Proposed as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:32 PM
- Marked as answer by Noel D PatonModerator Wednesday, October 17, 2012 10:49 AM
Saturday, October 6, 2012 2:24 PMAnswerer -
WHile what Colin says is correct, you can always see whether MS will allow activation using the COA Key.
Using the Change Product Key link on the System properties page, change the Key to the one on your COA sticker, and attempt activation.
If Internet activation fails, try telephone activation.
telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:32 PM
- Marked as answer by Noel D PatonModerator Wednesday, October 17, 2012 10:49 AM
Saturday, October 6, 2012 3:15 PMModerator
All replies
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Water was introduced to my desktop i purchased from Best Buy. I had it diagnosed and found that my motherboard was fried. I replaced the motherboard and computer has run fine for approx. a month. Now its saying my windows isnt valid. I called customer support for microsoft and they advised i would need the key located on the desktop. Problem is when repairing the desktop the side panel got misplaced which had the key on it. Asus support tells me they cannot give me the key and Microsoft says i need the key supplied from Asus. Any work arounds to this or am i screwed into buying software?
Chris Waterman
Saturday, October 6, 2012 1:45 PM -
You have replaced the OEM motherboard with a retail one. You need to purchase a retail copy of Windows 7 Home Premium and change the product key to the one included in the retail copy. An OEM SLP license for Windows cannot be transferred to a retail motherboard from an OEM one. The details are in the Microsoft OEM FAQs as follows:
Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.
The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.
Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.
- Proposed as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:32 PM
- Marked as answer by Noel D PatonModerator Wednesday, October 17, 2012 10:49 AM
Saturday, October 6, 2012 2:24 PMAnswerer -
WHile what Colin says is correct, you can always see whether MS will allow activation using the COA Key.
Using the Change Product Key link on the System properties page, change the Key to the one on your COA sticker, and attempt activation.
If Internet activation fails, try telephone activation.
telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Noel D PatonModerator Tuesday, October 9, 2012 3:32 PM
- Marked as answer by Noel D PatonModerator Wednesday, October 17, 2012 10:49 AM
Saturday, October 6, 2012 3:15 PMModerator