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Window Validation Error after installing new Motherboard on Asus Desktop purchased from Bestbuy RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
    Windows Product ID: 00359-OEM-8992687-00118
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1B9519B2-6EAC-4B5C-9764-78BE8D767B9C}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B9519B2-6EAC-4B5C-9764-78BE8D767B9C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-3587701753-1084988172-1962439519</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20120316000000.000000+000</Date></BIOS><HWID>11983707018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800118-02-1033-7601.0000-0742011
    Installation ID: 015000196635764575788244016990942421959252162494884974

    Partial Product Key: DVQJG
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 1
    Trusted time: 10/6/2012 8:56:23 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: PASS
    Event Time Stamp: 10:6:2012 08:55
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAln1GT0rw7ukwD1TyEDNeKSB2PpOfwQLQ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   031612  APIC2114
      FACP   031612  FACP2114
      HPET   031612  OEMHPET
      MCFG   031612  OEMMCFG
      OEMB   031612  OEMB2114
      SSDT   A M I   POWERNOW

    Saturday, October 6, 2012 1:30 PM

Answers

  • You have replaced the OEM motherboard with a retail one.  You need to purchase a retail copy of Windows 7 Home Premium and change the product key to the one included in the retail copy.  An OEM SLP license for Windows cannot be transferred to a retail motherboard from an OEM one.  The details are in the Microsoft OEM FAQs as follows:

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Saturday, October 6, 2012 2:24 PM
    Answerer
  • WHile what Colin says is correct, you can always see whether MS will allow activation using the COA Key.

    Using the Change Product Key link on the System properties page, change the Key to the one on your COA sticker, and attempt activation.

    If Internet activation fails, try telephone activation.

     

    telephone activation (operator calls)

     Click on the Start button

    in the Search box, type

    SLUI 4

     and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 3:15 PM
    Moderator

All replies

  • Water was introduced to my desktop i purchased from Best Buy. I had it diagnosed and found that my motherboard was fried. I replaced the motherboard and computer has run fine for approx. a month. Now its saying my windows isnt valid. I called customer support for microsoft and they advised i would need the key located on the desktop. Problem is when repairing the desktop the side panel got misplaced which had the key on it. Asus support tells me they cannot give me the key and Microsoft says i need the key supplied from Asus. Any work arounds to this or am i screwed into buying software?


    Chris Waterman

    Saturday, October 6, 2012 1:45 PM
  • You have replaced the OEM motherboard with a retail one.  You need to purchase a retail copy of Windows 7 Home Premium and change the product key to the one included in the retail copy.  An OEM SLP license for Windows cannot be transferred to a retail motherboard from an OEM one.  The details are in the Microsoft OEM FAQs as follows:

    Generally, an end user can upgrade or replace all of the hardware components on a computer—except the motherboard—and still retain the license for the original Microsoft OEM operating system software. If the motherboard is upgraded or replaced for reasons other than a defect, then a new computer has been created. Microsoft OEM operating system software cannot be transferred to the new computer, and the license of new operating system software is required. If the motherboard is replaced because it is defective, you do not need to acquire a new operating system license for the PC as long as the replacement motherboard is the same make/model or the same manufacturer's replacement/equivalent, as defined by the manufacturer's warranty.

    The reason for this licensing rule primarily relates to the End User Software License Terms and the support of the software covered by that End User Software License Terms. The End User Software License Terms is a set of usage rights granted to the end user by the PC manufacturer and relates only to rights for that software as installed on that particular PC. The system builder is required to support the software on the original PC. Understanding that end users, over time, upgrade their PCs with different components, Microsoft needed to have one base component "left standing" that would still define the original PC. Since the motherboard contains the CPU and is the "heart and soul" of the PC, when the motherboard is replaced (for reasons other than defect) a new PC is essentially created. The original system builder did not manufacture this new PC, and therefore cannot be expected to support it.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Saturday, October 6, 2012 2:24 PM
    Answerer
  • WHile what Colin says is correct, you can always see whether MS will allow activation using the COA Key.

    Using the Change Product Key link on the System properties page, change the Key to the one on your COA sticker, and attempt activation.

    If Internet activation fails, try telephone activation.

     

    telephone activation (operator calls)

     Click on the Start button

    in the Search box, type

    SLUI 4

     and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, October 6, 2012 3:15 PM
    Moderator