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Backup and restore problems, Profile problems

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First of all , how do I change the name ai used in my profile.Secondly, my computer will not recognize the Sandisk Cruzer Micro USB Flash Drive for a back-up. It has in the past also not recognized CD-R ' s and DVD=R and Music disks when I have tried to burn music onto them.

Tuesday, June 2, 2009 7:56 PM

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If you mean your forum profile, you click on change profile, then edit profile. You can then change your profile information.
If you mean the LiveID that you used for your OneCare subscription, you can't change that.

As for the backup device not being recognized, you may need to reset your backup plan:
http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/5f18a60d-add4-4ff2-87cf-021db7e81917

if that does not resolve it, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, June 3, 2009 1:31 PM
Wednesday, June 3, 2009 1:30 PM

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Who is "ai"? Are you having this issue with One Care backup?
Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh

Tuesday, June 2, 2009 8:35 PM

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"ai "is a typo. I am having trouble with One Care backup? As I mentioned my computer will not recognized my external back-up device, although it always has before. This is NOT the first time I have used this device to backup my files on One-Care. Will you help or not? How about my first question.? I would like to change my profile name, but th edit button does not permiit editing.

Wednesday, June 3, 2009 12:06 AM
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If you mean your forum profile, you click on change profile, then edit profile. You can then change your profile information.
If you mean the LiveID that you used for your OneCare subscription, you can't change that.

As for the backup device not being recognized, you may need to reset your backup plan:
http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/5f18a60d-add4-4ff2-87cf-021db7e81917

if that does not resolve it, please contact support.

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Wednesday, June 3, 2009 1:31 PM
Wednesday, June 3, 2009 1:30 PM

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Thank You! That was very helpfull, concise and to the point.

Thursday, June 4, 2009 12:55 AM

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Backup and restore problems, Profile problems

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