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    Hello,

    I'm 100% sure i validated my Vista home premium 1 or 2 months ago, but yesterday i had a message saying unauthorized changes and  my vista is not genuine, i bought my Acer PC with vista home premium pre-installed and i checked the sticker, having a Large Manufacturer Pre-installed Windows COAs. i tried to validate again but it says activeX error, i literally turned off the settings or made the security level as low as possible, the problem is the activeX notification doesn't even appear or pop up so how can i let something run if it doesn't pop up?, i even shutdown my internet security and tried using IE and Firefox but there's still no sign of activeX and i'm the only administrator on my PC. I also can't seem to download WGA for my IE but my Firefox has the WGAplug-in.

    ~please help...
    Monday, November 17, 2008 3:26 AM

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    Hello Toombs,

    we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 10:01 PM
    Monday, November 17, 2008 10:52 PM

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    Hello Toombs,

    we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, November 21, 2008 10:01 PM
    Monday, November 17, 2008 10:52 PM
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    Thanks for the reply,

    I can't seem to get a hold of that Microsoft Genuine Advantage Diagnostic Tool (MGADT) i tried 4 browsers i even took snap shots heres proof:

    http://img224.imageshack.us/img224/8348/browserwoepf4.png

    ---

    1. Windows Vista ™ Home Premium

    2. Windows Vista ™ Home Premium OEMAct (Black Lettering)

    3. Acer Incorporated (Black Lettering)

    4. -Pop-ups saying unauthorised changes made (even though i'm not doing anything)
         -Pop-ups saying my Vista is not genuine and needs to validate
         -Pop-up saying about i might be a victim of "Counterfeit"
         -when i right click "My Computer" nothing happens
         -when i click my USER image nothing happens
         -when i click control panel nothing happens
     

    • Edited by Toombs_1 Sunday, November 23, 2008 8:23 AM image
    Sunday, November 23, 2008 8:17 AM
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    Toombs,

    Please try using IE 7 again @ this site http://go.microsoft.com/fwlink/?linkid=52012 . 


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    Monday, November 24, 2008 6:54 PM