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Unauthorized windows issue

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Hi,

First of all I have read the instructions but i get an issue right away.

I have tried to download the diagnostics tool but it doesnt work.... I get the follwoing error:

C;\Users\comet\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\DNBHLGTGzMGADiag[1].exe

Not enough quota is available to process this command.

Please advise...this is driving me crazy!

Thanks

Steven

Wednesday, June 23, 2010 8:29 PM

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Hello Steven,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850], Hr = 0x800b0100

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair file .

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Click the ‘Start’ button

3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

5)    Click the "Next" button.

6)    Reboot back into Normal mode

7)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible. (I know you already tried this but I added it in case it could help someone else)

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact support at http://support.microsoft.com/gp/contactwga or reinstall Vista. (Note: the resolution that support gives may be to just reinstall)

Thank you,

Darin MS
- Marked as answer by Darin Smith MS Thursday, June 24, 2010 10:36 PM
- Unmarked as answer by Steveyw2002 Friday, June 25, 2010 4:45 PM
- Marked as answer by Darin Smith MS Tuesday, June 29, 2010 9:17 PM
Thursday, June 24, 2010 10:35 PM
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If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact support at http://support.microsoft.com/gp/contactwga or reinstall Vista. (Note: the resolution that support gives may be to just reinstall)

Thank you,

Darin MS

Darin MS
- Marked as answer by Darin Smith MS Tuesday, June 29, 2010 9:17 PM
Tuesday, June 29, 2010 9:16 PM

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Ok got an update - I used another link and managed to get access to the diagnostic tool....

Here is the report..

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-9364X-37XGX-24W6P
Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
Windows Product ID: 89580-OEM-7332132-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.001
ID: {4420F536-45FD-4FDE-80A3-D3FE766BC044}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_ldr.090805-0102
TTS Error: M:20100623211802341-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4420F536-45FD-4FDE-80A3-D3FE766BC044}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2215314115-3667550325-3596211110</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>CE323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>6E12B9BE919F77A</Val><Hash>HKhxBDA2AiKG0arSwwJ4XqMTI0I=</Hash><Pid>81608-957-4702582-65012</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software Licensing service is not running.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEA6GEq1xJBtsBszMCyCiVsPEaDHlMGpJT78vS6f8u64gB+H6xWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M08
FACP   DELL   M08
HPET   DELL   M08
BOOT   DELL   M08
MCFG   DELL   M08
SLIC   DELL   M08
OSFR   DELL   M08
SSDT   PmRef  CpuPm

PLease help.

Thanks

Steven

Wednesday, June 23, 2010 8:35 PM
0

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"Steveyw2002" wrote in message news:6b3a375b-6d74-4951-b695-8d28ddffeba3...

Ok got an update - I used another link and managed to get access to the diagnostic tool....

Here is the report..

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-9364X-37XGX-24W6P
Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
Windows Product ID: 89580-OEM-7332132-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.001

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850], Hr = 0x800b0100

That file MisMatch error is what's causing your problem - the file is not what the WGA service was expecting to find in some way (it's either the wrong version, corrupted, or just 'different' ), and Windows interprets that as an attack on the licensing system. In this case, it appears that the version found is from Vista RTM, while I would hope that you have service pack 2 installed!

You need to fix that, by using the System File Checker

Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot
Visit the Validation site http://www.microsoft.com/genuine and attempt to Validate Windows - again, make a note of error messages.
Run MGADiag again, and post the report, and error messages in your reply.

Let's see what that does :)

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Thursday, June 24, 2010 8:47 AM

Moderator
0

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Thanks for the quick reply.

After SFC SCANNOW I got the following:

Verification 100% complete. Windows resource protection found corrupt files but was unable to fix some of them. Details are included in CBS.log windir\logs\CBS\CBS.log

I ran Windows Genuine again and got the old reply of This copy of Windows did not pass the geniune validation.

I ran MGADiag and got:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-9364X-37XGX-24W6P
Windows Product Key Hash: aA067NOL80NWIZ94L6hWVdZMoIo=
Windows Product ID: 89580-OEM-7332132-00141
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6000.2.00010100.0.0.001
ID: {4420F536-45FD-4FDE-80A3-D3FE766BC044}(3)
Is Admin: No
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_ldr.090805-0102
TTS Error: M:20100624175449199-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Ultimate 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4420F536-45FD-4FDE-80A3-D3FE766BC044}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-24W6P</PKey><PID>89580-OEM-7332132-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2215314115-3667550325-3596211110</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A17</Version><SMBIOSVersion major="2" minor="4"/><Date>20091027000000.000000+000</Date></BIOS><HWID>CE323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>6E12B9BE919F77A</Val><Hash>HKhxBDA2AiKG0arSwwJ4XqMTI0I=</Hash><Pid>81608-957-4702582-65012</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software Licensing service is not running.

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEA6GEq1xJBtsBszMCyCiVsPEaDHlMGpJT78vS6f8u64gB+H6xWKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   DELL   M08
FACP   DELL   M08
HPET   DELL   M08
BOOT   DELL   M08
MCFG   DELL   M08
SLIC   DELL   M08
OSFR   DELL   M08
SSDT   PmRef  CpuPm

I'll try dig out what is in that CBS log.

Hope this helps.

Steven

Thursday, June 24, 2010 5:06 PM
0

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I found the CBS log but I have tried to copy the relavnt part on here numerous times with no luck...it just stalls...

Steven

Thursday, June 24, 2010 5:27 PM
0

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Hello Steven,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16850], Hr = 0x800b0100

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair file .

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Click the ‘Start’ button

3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

5)    Click the "Next" button.

6)    Reboot back into Normal mode

7)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible. (I know you already tried this but I added it in case it could help someone else)

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact support at http://support.microsoft.com/gp/contactwga or reinstall Vista. (Note: the resolution that support gives may be to just reinstall)

Thank you,

Darin MS
- Marked as answer by Darin Smith MS Thursday, June 24, 2010 10:36 PM
- Unmarked as answer by Steveyw2002 Friday, June 25, 2010 4:45 PM
- Marked as answer by Darin Smith MS Tuesday, June 29, 2010 9:17 PM
Thursday, June 24, 2010 10:35 PM
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Hi,

When I try to run %windir%\system32\ I get an error saying "Not enough quota to process this command".... I tried a few times then it worked!!!

The I tried to Run as administrator in CMD and got the same error again! Damn it!!!!! No matter how many times I try it wont work...

This is crazy... I think I hate Vista...

Steven

Friday, June 25, 2010 4:42 PM
0

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Oh and I couldnt restore as I had no restore points. O h great!!!!!

Does this mean I have to reinstall Vista? If I do, does it mean I lose all my files?

:(((((((

steven

Friday, June 25, 2010 4:45 PM
0

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"Steveyw2002" wrote in message news:fa8ca86a-5a53-4779-96c9-491d72610999...

Oh and I couldnt restore as I had no restore points. O h great!!!!!

Does this mean I have to reinstall Vista? If I do, does it mean I lose all my files?

:(((((((

steven

It's more likely that your problem is malware-related - try using either Darin's or my advice while booted from a Clean Boot -

http://support.microsoft.com/kb/929135

(when was the last time you ran a full AV scan of your system with updated defininitions? - what AV?)

HTH
--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Saturday, June 26, 2010 5:31 AM

Moderator
0

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Hi,

Yeh I have an update MCAFEE and ran tests which found nothing.

The problem with your suggestion is I can do this in normal mode so i have to repeatedly move back and forth from modes... Still didnt work....

Sigh.. Anything else guys?

Steven

Tuesday, June 29, 2010 5:00 PM
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If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact support at http://support.microsoft.com/gp/contactwga or reinstall Vista. (Note: the resolution that support gives may be to just reinstall)

Thank you,

Darin MS

Darin MS
- Marked as answer by Darin Smith MS Tuesday, June 29, 2010 9:17 PM
Tuesday, June 29, 2010 9:16 PM

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