CRM 4.0 connector for SRSS installation failed RRS feed

  • Question

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    I am attempting to install the CRM SRSS connector onto our SQL 2005 SP3 server - which hosts the reporting services.


    My SRSS installation fails with the following error;

    16:14:11|Verbose| Adding account username@domain.com to group LDAP://DC02.domain.com/<GUID=c78f477a-3551-4abd-9092-620df934182f> ...
    16:14:11|   Info| Account network name: username@domain.com
    16:14:11|  Error| Install exception.System.Exception: Action Microsoft.Crm.Setup.SrsDataConnector.AddWindowsIdentityToPrivilegeGroups failed. ---> System.Runtime.InteropServices.COMException (0x80072116): Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)
       at Microsoft.Crm.Tools.ActiveDsWrapper.NameTranslateClass.Set(Int32 lnSetType, String bstrADsPath)
       at Microsoft.Crm.Setup.Server.Utility.ADUtility.Rfc1779NameFromNT4Name(String nt4Name)
       at Microsoft.Crm.Setup.Server.Utility.ADUtility.AddAccountToGroup(ServiceAccount accountType, String accountName, DirectoryEntry groupEntry)
       at Microsoft.Crm.Setup.SrsDataConnector.AddWindowsIdentityToPrivilegeGroups.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       at Microsoft.Crm.Setup.Common.Installer.Install(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.InternalInstall(IDictionary stateSaver)
       at Microsoft.Crm.Setup.Common.ComposedInstaller.Install(IDictionary stateSaver)
       at Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Install(IDictionary data)
       at Microsoft.Crm.Setup.SrsDataConnector.SrsDataConnectorSetup.Run()
    16:14:11|   Info| Microsoft Dynamics CRM Connector for SSRS Setup Failed.
    16:14:11|   Info| Microsoft Dynamics CRM Connector for SSRS Setup Setup did not complete successfully.

    Action Microsoft.Crm.Setup.SrsDataConnector.AddWindowsIdentityToPrivilegeGroups failed.
    Name translation: Could not find the name or insufficient right to see name. (Exception from HRESULT: 0x80072116)


    This is error message is documented by Microsoft at http://support.microsoft.com/kb/947278 and http://support.microsoft.com/kb/949256/


    Resolution indicates that the issue is resolved with Rollup 10.


    Question is, how does one apply the rollup 10 when the base installation fails?



    Thursday, April 22, 2010 11:12 AM

All replies

Thursday, April 22, 2010 8:56 PM
  • Hi.

    I ran into this issue as well.

    My deployment consisted of 2 different servers(CRM and SQL Server 2008 R2) plus a 3rd server (Domain Controller).

    What I did was reconfigure most of SQL Server Services to run with a Local System account. Also, configured the Reporting Services to run under Network Service account.

    It seems that it wasn't handling well the service being run under a specific user account.


    Well, just try, you ain't nothing to lose.



    Francisco Ceia
    Tuesday, December 14, 2010 4:20 PM