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My Microsoft IS GENUINE... IT BETTER BE RRS feed

  • Question

  • I received an alert on my laptop this morning telling me that my Microsoft is not genuine... I hope it is because it came with my laptop.  How can this be?  I bought everything straight from the manufacturer, so what has gone wrong here?
    Monday, November 27, 2006 8:50 AM

Answers

  • Please go to www.microsoft.com/genuine and click Validate Windows - that should resync the WGA Validation files.

    Afterward, please click Start, then Run, then type in "WGAtray.exe /b" and click OK, then reboot.

    If the above procedure does not resolve your issue:

    Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool: 

    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Monday, November 27, 2006 10:25 PM
    Moderator