Getting genuine. help please - I need to ! RRS feed

  • Question

  • My copy of Windows was genuine, loaded onto my PC by the retailer when I purchased my machine,  and I had no problems with it at all. (I still have my original key)


    My machine then crashed and I could not get the recovery pack to work so I asked a guy in the village to help - he had done computer repair work for quite a few people I know, and they were all satisfied with his work.  Bearing in mind I live in France, and he is an English guy.


    To cut a long story short, I have recently been getting messages to say my copy is not genuine,  He has now left the village (don't know where he has moved to!) and when I try to buy a new genuine key I keep getting the message it is not available to me.


    Any advice anyone please?  I am not very computer literate and therefore am terrified of losing all my files - yes Ihave some backed up but not all - too many!


    many thanks




    I had a gen
    Wednesday, August 1, 2007 1:24 PM


  • Hi RandM,

    This forum is for Offers Eligibility questions. Since you didn't indicate whether you are running Windows XP or Windows Vista, I can't just move your question to the appropriate forum.


    Please re-post your question in the forum appropriate to your version of Windows. Click here if you are running XP, or here if you are running Vista.


    Best regards,



    Wednesday, August 1, 2007 5:33 PM