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Copy of Office 2003 purchased with Dell Computer is suddenly not Genuine RRS feed

  • Question

  • Hi there. I can see by other threads that the area of concern for the fact this will not validate is:

    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-409-80004005_3E121E02-300-80004005

    I can tell you that the I just took another copy of Office for a computer we no longer use and installed it. The activataion key was *****-*****-47MRF-DHCWH-VJK8J, which you can see does not match the key returned by the validation scan.

    This product was purchase along with work stations and XP Pro. from Dell 5+ years ago and all that time Microsoft had no problem with validating this copy.

    Are you asserting that Dell was involved in some criminal activity and sold copies to customers illegally?

    Is my only option to now buy a newer version of Office in order to keep my business running?

    Thanks,
    unhappy_camper

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {484912B8-977F-4CD9-A66E-840519B67D35}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-409-80004005_3E121E02-300-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{484912B8-977F-4CD9-A66E-840519B67D35}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2277461685-4237870590-67475168</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 3000               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20041108000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>5D363BE70184605C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell</name><model>Dell DIMENSION DIM3000</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57348</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>22792D7F7D2ADEE</Val><Hash>dGZqwda1Cxowgw/pLSG/9I4IArk=</Hash><Pid>72085-759-0799136-55796</Pid><PidType>1</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>44A2260C87AA5D6</Val><Hash>zrvQqKx3DZk0aySY83opoKL9ddw=</Hash><Pid>73931-747-1187263-57846</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/><App Id="A1" Version="11" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1B2BE:Dell Inc|1B2BE:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, October 29, 2009 7:13 PM

Answers

  • Hello unhappy_camper,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-409-80004005_3E121E02-300-80004005

    Right now your Dell Dimension 3000 computer has several Office family programs installed.  There is a nongenuine Volume Licensing installation of Office Professional Edition 2003; there is a genuine retail license installation of Visio Professional 2003; and there is a not-yet activated installation of a retail license for Office Professional Edition 2003.

    By the way, none of these programs have the type of license that would indicate that they were preinstalled on the computer by Dell before the computer was shipped to you new.

    In order to Get Genuine, we have to uninstall the nongenuine volume license installation of Office Professional 2003, then we have to activate the retail license installation of Office Professional 2003.  Nothing is needed for Visio Professional 2003--it's fine, as is your OEM license installation of XP Pro.

    1.  From the Add or Remove Programs applet of the Control Panel, uninstall the nongenuine installation of Office Professional 2003.  The nongenuine installation may be called "Enterprise," or it may not.  There may be no distinguishable difference between the two listings for Office Professional 2003; in that case, just pick one and uninstall it.  After uninstallation, restart the computer.

    2a.  After restarting, open an Office program (Word, for example).  If you are presented with the Activation Wizard, you picked the right one to keep and the right one to uninstall.  Finish the activation wizard, then restart the computer.

    2b.  After restarting, open an Office program (Word, for example).  If you are not presented with the Activation Wizard, check to see if you uninstalled the nongenuine Office by clicking Help>About and locating the PID number.  If the second set of numbers is "640" you picked the wrong one---go back to the Add or Remove Programs applet and uninstall the remaining Office Professional 2003 installation, restart twice, then do a fresh installation of Office Professional 2003 using the genuine hologrammed Office CDs you have and the genuine product key.  If the second set of numbers is 747, you uninstalled the right one.  Click Help, then Activate [product].  The Activation Wizard should begin and take you thru activation.  After activation, restart the computer.

    3.  Once you have activated and have restarted the computer, visit www.microsoft.com/genuine and click on the Validate Office button.  Your retail license installation of Office should validate normally.

    4.  Restart once more, then open and begin using Office programs.  If you see any nongenuine software notices in the next few days, it means that there are leftovers from the nongenuine Office that have to be cleaned up.  Try the MS FixIt utility found in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275  When it completes, restart the computer and open an Office program such as Word.  If necessary, activate Office.  Then visit www.microsoft.com/genuine and click on Validate Office button once more, then start using Office programs.  You should no longer see nongenuine notices.

    5.  Post back and let us know how you did :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 29, 2009 10:42 PM

All replies

  • Hello unhappy_camper,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-409-80004005_3E121E02-300-80004005

    Right now your Dell Dimension 3000 computer has several Office family programs installed.  There is a nongenuine Volume Licensing installation of Office Professional Edition 2003; there is a genuine retail license installation of Visio Professional 2003; and there is a not-yet activated installation of a retail license for Office Professional Edition 2003.

    By the way, none of these programs have the type of license that would indicate that they were preinstalled on the computer by Dell before the computer was shipped to you new.

    In order to Get Genuine, we have to uninstall the nongenuine volume license installation of Office Professional 2003, then we have to activate the retail license installation of Office Professional 2003.  Nothing is needed for Visio Professional 2003--it's fine, as is your OEM license installation of XP Pro.

    1.  From the Add or Remove Programs applet of the Control Panel, uninstall the nongenuine installation of Office Professional 2003.  The nongenuine installation may be called "Enterprise," or it may not.  There may be no distinguishable difference between the two listings for Office Professional 2003; in that case, just pick one and uninstall it.  After uninstallation, restart the computer.

    2a.  After restarting, open an Office program (Word, for example).  If you are presented with the Activation Wizard, you picked the right one to keep and the right one to uninstall.  Finish the activation wizard, then restart the computer.

    2b.  After restarting, open an Office program (Word, for example).  If you are not presented with the Activation Wizard, check to see if you uninstalled the nongenuine Office by clicking Help>About and locating the PID number.  If the second set of numbers is "640" you picked the wrong one---go back to the Add or Remove Programs applet and uninstall the remaining Office Professional 2003 installation, restart twice, then do a fresh installation of Office Professional 2003 using the genuine hologrammed Office CDs you have and the genuine product key.  If the second set of numbers is 747, you uninstalled the right one.  Click Help, then Activate [product].  The Activation Wizard should begin and take you thru activation.  After activation, restart the computer.

    3.  Once you have activated and have restarted the computer, visit www.microsoft.com/genuine and click on the Validate Office button.  Your retail license installation of Office should validate normally.

    4.  Restart once more, then open and begin using Office programs.  If you see any nongenuine software notices in the next few days, it means that there are leftovers from the nongenuine Office that have to be cleaned up.  Try the MS FixIt utility found in Method 2 of this MS KB article:  http://support.microsoft.com/kb/903275  When it completes, restart the computer and open an Office program such as Word.  If necessary, activate Office.  Then visit www.microsoft.com/genuine and click on Validate Office button once more, then start using Office programs.  You should no longer see nongenuine notices.

    5.  Post back and let us know how you did :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, October 29, 2009 10:42 PM
  • This solved the problem. I went to the Add/Remove programs and there were two instances of Office. One was frequently used and one was rarely used. I backed up my PST files for Outlook (proved unnecessary) and removed the one used frequently. I rebooted and opened outlook and still got the not genuine message. After I close the pop up, the activation screen came up. I activated and then rebooted to get a fresh opening of Office. No more messages about the application being not genuine.

    Thanks,
    unhappy_camper
    Friday, October 30, 2009 9:59 PM
  • Hello unhappy_camper,

    Thanks for posting back to let us know how you did!

    Nice job picking the right one to uninstall ;-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, October 31, 2009 1:43 PM