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HP printer not working RRS feed

  • Question

  • My HP 8620 printer quit working after installing windows 10. troubleshooting states not compatible. How do I get my printer to work?

    • Edited by Sonagun Saturday, May 23, 2015 6:06 PM
    • Moved by Mike Kinsman Monday, June 1, 2015 6:24 PM off topic
    Saturday, May 23, 2015 6:04 PM

Answers

  • It may be due to driver problem. You should try Windows Update for getting the latest driver working for the printer. If not, then try windows 8.1 driver which is compatible to the printer.

    S.Sengupta, Windows Experience MVP

    • Proposed as answer by Just Karl Thursday, May 28, 2015 2:11 PM
    • Marked as answer by Just Karl Wednesday, June 10, 2015 5:03 PM
    Saturday, May 23, 2015 11:42 PM
  • Hello,

    I'd ask in the Windows Insider Program forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    • Proposed as answer by Mike Laughlin Thursday, May 28, 2015 7:33 PM
    • Marked as answer by Just Karl Wednesday, June 10, 2015 5:03 PM
    Thursday, May 28, 2015 2:11 PM

All replies

  • It may be due to driver problem. You should try Windows Update for getting the latest driver working for the printer. If not, then try windows 8.1 driver which is compatible to the printer.

    S.Sengupta, Windows Experience MVP

    • Proposed as answer by Just Karl Thursday, May 28, 2015 2:11 PM
    • Marked as answer by Just Karl Wednesday, June 10, 2015 5:03 PM
    Saturday, May 23, 2015 11:42 PM
  • Hello,

    I'd ask in the Windows Insider Program forum on Microsoft Community.

    As the Microsoft Community is on a different platform, we cannot move the question for you.

    Once there, click on Participate near the top of the screen, and select 'Ask a Question' or 'Start a Discussion':

    Karl


    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
    My Blog: Unlock PowerShell
    My Book: Windows PowerShell 2.0 Bible
    My E-mail: -join('6D73646E5F6B61726C406F75746C6F6F6B2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

    • Proposed as answer by Mike Laughlin Thursday, May 28, 2015 7:33 PM
    • Marked as answer by Just Karl Wednesday, June 10, 2015 5:03 PM
    Thursday, May 28, 2015 2:11 PM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is only one forum among the many that are on the TechNet Discussion Forums, and given your post, you likely chose the wrong forum.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

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    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

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    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks


    MSDN and TechNet Subscriptions Support

    Did Microsoft call you out of the blue about your computer? No, they didn't.

    Monday, June 1, 2015 6:24 PM