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Vista Home Basic OEM Will Not Activate RRS feed

  • Question

  • I work at a computer store in Western Oklahoma, and we managed to purchase a computer with Vista Home Basic OEM (with valid COA) for resale. The first install of Windows (the pre-install, before we got it) was messed up, so I was forced to reinstall. After that second install, I messed up while installing drivers, and so I was forced to reinstall Vista HB again. The third one seemed to work flawless for about a month...

    Until recently. It was complaining about not being activated, and it was out of range of our wired network (it didn't have a wireless card), so I shut it down, took the computer, and moved it to a station where I could plug a network cable into it. Alas, it won't let me activate, won't let me do Windows Updates, and has become basically a shell of its former operating self. According to everything I've tried (including the MGA Diagnostic Tool), it's not a genuine install. Apparently, the third time wasn't a charm.

    Here's the log info:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-8Q4V7-J3GH9-RQ9QV
    Windows Product Key Hash: uSMNGaSb9WBTTeKWEa9s8fN7gKs=
    Windows Product ID: 89572-OEM-7300846-04879
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    ID: bfd9f3c5-b55b-4152-a684-6bbbf421bc88
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>bfd9f3c5-b55b-4152-a684-6bbbf421bc88</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><PKey>*****-*****-*****-*****-RQ9QV</PKey><PID>89572-OEM-7300846-04879</PID><PIDType>3</PIDType><SID>S-1-5-21-1929278100-4275860733-1232377506</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20060810000000.000000+000</Date></BIOS><HWID>8C303507018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57957</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    And in case you're wondering, no, this key has not been used to install Vista HB on any other computer. Just this one...thrice, and only because something was seriously wrong that required a full-on reinstall.

     

    EDIT: This problem does belong here, since WGA is causing the activation problem and the decreased functionality of the OS.

    Thursday, March 15, 2007 9:40 PM

Answers

  • Hello,

    Did you get your key activated?  It looks like there was a valid activation on it (the first one) a few minutes ago.  Are you still having issues?  If you're still getting non-genuine messaging you can click "Validate Windows" here: www.microsoft.com/genuine and go through the validation process.  Then log out and log back in. 

    Thanks!

    Thursday, March 15, 2007 10:12 PM
  • Activation, yes. That appears to have fixed the problem.

    Don't know why it didn't want to activate a while ago, though...I had to wait for the activation pop-up to come up on its own before I could activate it at all. Couldn't find where to activate it in any of the usual places.

    Thursday, March 15, 2007 10:18 PM

All replies

  • Hello,

    Did you get your key activated?  It looks like there was a valid activation on it (the first one) a few minutes ago.  Are you still having issues?  If you're still getting non-genuine messaging you can click "Validate Windows" here: www.microsoft.com/genuine and go through the validation process.  Then log out and log back in. 

    Thanks!

    Thursday, March 15, 2007 10:12 PM
  • Activation, yes. That appears to have fixed the problem.

    Don't know why it didn't want to activate a while ago, though...I had to wait for the activation pop-up to come up on its own before I could activate it at all. Couldn't find where to activate it in any of the usual places.

    Thursday, March 15, 2007 10:18 PM