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  • Question

  • WHY DOES MY PC DOESNT WANT TO LET ME DOWNLOAD THE INTERNETEXPLORER 7 AND THE WINDOWS MEDIA PLAYER 11?

    I THINK IT HAS TO DO WITH THE GENUINE THING OR THE ACTIVEX...

    Thursday, March 8, 2007 2:31 AM

Answers

  • Leonora,

    If you post the report AND tell us about your COA as described below, we can check to see if there might be a way to correct the situation.

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Thursday, March 8, 2007 5:11 PM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:  
    http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
       
    http://forums.microsoft.com/Genuine/default.aspx?SiteID=25 

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Thursday, March 8, 2007 2:38 AM
    Moderator
  • the post that u sent me it didnt help me so much but i did what u told me to do at the 1st question but when i come to click the copy thing....it tells me that the VLK is blocked.

    What shell i do?can you help me even better to download the windowmedia player 11 and internet explorer 7 pls?

     

    Thursday, March 8, 2007 3:03 AM
  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

    Thursday, March 8, 2007 4:06 AM
    Moderator
  • Leonora,

    If you post the report AND tell us about your COA as described below, we can check to see if there might be a way to correct the situation.

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Thursday, March 8, 2007 5:11 PM