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Windows Validation Error [HELP]

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my computer recently crashed and stopped working due to me messing around with msconfig and startup programs. I managed to re-install the OS using a recovery disk I had made (thank god) I wiped my computers mind and completely started over.

Now windows is saying my copy isn't genuine, its a 5 year old laptop with the serial code sticker still on the bottom. HP G62 Laptop
- Edited by deadlywario0 Wednesday, July 11, 2012 6:39 PM easier to read
Wednesday, July 11, 2012 6:38 PM

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1) yes thats what happens when I try and start the phone system, I found a number online to call and it activated fine.

2) I set CHCKDSK to run at the next startup (rebooting after I finish posting this)

3) SFC gives me the following error "windows resource protection could not start the repair service."
- Proposed as answer by Noel D PatonModerator Friday, July 13, 2012 8:28 AM
- Marked as answer by Noel D PatonModerator Monday, July 30, 2012 10:39 AM
Wednesday, July 11, 2012 8:09 PM

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To properly analyse and solve problems with Activation and Validation,

we need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop -

http://go.microsoft.com/fwlink/?linkid=52012 )

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the

tool (ignore any error messages at this point), and then paste (using

either r-click/Paste, or Ctrl+V ) into your response.

- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your

COA sticker (if you have one) on the case of your machine (or inside

the battery compartment), but do NOT quote the Key on the sticker!

http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, July 11, 2012 6:44 PM

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Thats the message I get and a screenshot of the first tab.

(the link you gave me about the hardware didn't work so heres what I got off the back

REV 1444-110

PCID 0595110000242710010020100

model G62-347NR

Wednesday, July 11, 2012 6:54 PM
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I did say to ignore the error message if you got one :) - it will still paste to your reply.

The sticker details you quote are not the right sticker - they are the manufacturer's model details, not the Microsoft Windows one.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, July 11, 2012 7:02 PM

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(Sorry, the first time i tried it didn't work, or i'm stupid one or the other, ty 4 the quick response

Diag:

Sticker details:

(From the sticker saying "Windows Home Premium OA")

(below the barcode and serial code)

00196108595454

(to the left of the barcode)

X16-96072

[code]
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3B4YF-7F3PK-WDYTT
Windows Product Key Hash: ylOo+GLG+NW2y+chb0EnMIn6qLY=
Windows Product ID: 00359-OEM-9810854-95454
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D0A5F1B9-DB80-4B2E-AF01-EEF103D10F93}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Comodo\Dragon\dragon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D0A5F1B9-DB80-4B2E-AF01-EEF103D10F93}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WDYTT</PKey><PID>00359-OEM-9810854-95454</PID><PIDType>8</PIDType><SID>S-1-5-21-2215477845-1163103954-3715614300</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.17</Version><SMBIOSVersion major="2" minor="6"/><Date>20101107000000.000000+000</Date></BIOS><HWID>91BB3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-108-595454-02-1033-7600.0000-1602012
Installation ID: 004806010013027806092663440983116360177734525194433284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WDYTT
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 7/11/2012 2:07:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqhQK4B20Eka1Fyu6kVYclK/yMYYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 1444
FACP HP 1444
HPET HP 1444
BOOT HP 1444
MCFG HP 1444
SLIC HPQOEM SLIC-MPC
SSDT AMD POWERNOW

[/code]

Wednesday, July 11, 2012 7:09 PM
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You say that the laptop is 5 years old - but the BIOS is only two years old, and Win7 has only been out for three years. If it really is 5 years old, then the sticker would be for Vista, not Windows 7, and would not even be accepted by the OS - and your report would therefore indicated the presence of either a counterfeit Key, or an Activation Exploit.

Having said that, the only real problem I see there is that it hasn't been activated yet, and is therefore out of the grace period.

You should use telephone activation and speak to an operator.

telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

once complete, validate teh installation at www.microsoft.com/genuine/validate, and then post a new MGADiag report.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Marked as answer by deadlywario0 Wednesday, July 11, 2012 7:53 PM
- Unmarked as answer by deadlywario0 Wednesday, July 11, 2012 7:57 PM
Wednesday, July 11, 2012 7:31 PM

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EDIT:

I think you mis-understand, the computer has been using the same serial code since I got it. Ever since I wiped its mind it suddenly decided that the code is wrong and not genuine
- Edited by deadlywario0 Wednesday, July 11, 2012 7:39 PM
Wednesday, July 11, 2012 7:35 PM
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EDIT:

Activated key perfectly heres the new MGA diag
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3B4YF-7F3PK-WDYTT
Windows Product Key Hash: ylOo+GLG+NW2y+chb0EnMIn6qLY=
Windows Product ID: 00359-OEM-9810854-95454
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D0A5F1B9-DB80-4B2E-AF01-EEF103D10F93}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Comodo\Dragon\dragon.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D0A5F1B9-DB80-4B2E-AF01-EEF103D10F93}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WDYTT</PKey><PID>00359-OEM-9810854-95454</PID><PIDType>8</PIDType><SID>S-1-5-21-2215477845-1163103954-3715614300</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G62 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.17</Version><SMBIOSVersion major="2" minor="6"/><Date>20101107000000.000000+000</Date></BIOS><HWID>91BB3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-108-595454-02-1033-7600.0000-1602012
Installation ID: 004806010013027806092663440983116360177734525194433284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WDYTT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/11/2012 2:58:57 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqhQK4B20Eka1Fyu6kVYclK/yMYYeQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 1444
FACP HP 1444
HPET HP 1444
BOOT HP 1444
MCFG HP 1444
SLIC HPQOEM SLIC-MPC
SSDT AMD POWERNOW

Wednesday, July 11, 2012 7:58 PM
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Ah - the error on the left is what happens when you attempt to use the automated phone system?

The one on the right you can close - it's not relevant.

I'll have to do some research, as I've not come across this before.

Please attempt validation at www.microsoft.com/genuine/validate (it will fail, but the mode of failure may tell us something).

Then post another MGADiag report - it should show more detail.

Also, perhaps a couple of basic system checks are in order....

Please run a full CHKDSK and SFC scan....
type in the Search box

CMD.EXE

right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The chkdsk will take a few hours depending on the size
of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally
(possibly after a second auto-reboot) - then run the SFC

SFC -System File Checker - Instructions
Click on the Start button
type in the Search box

CMD.EXE

right-click on the only file that is found
Select Run as Administrator - the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Post yet another MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, July 11, 2012 8:01 PM

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1) yes thats what happens when I try and start the phone system, I found a number online to call and it activated fine.

2) I set CHCKDSK to run at the next startup (rebooting after I finish posting this)

3) SFC gives me the following error "windows resource protection could not start the repair service."
- Proposed as answer by Noel D PatonModerator Friday, July 13, 2012 8:28 AM
- Marked as answer by Noel D PatonModerator Monday, July 30, 2012 10:39 AM
Wednesday, July 11, 2012 8:09 PM
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Great!

Good luck.

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, July 11, 2012 8:09 PM

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SLUI 4 uses a slightly different method to that from the one in your picture, so may have worked

Ouch that sounds painful :(

You'd best post about that in the Windows Answers forums - -

http://answers.microsoft.com/en-us/windows/forum/windows_7-system?tab=unanswered

Good luck!

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Edited by Noel D PatonModerator Wednesday, July 11, 2012 8:15 PM
Wednesday, July 11, 2012 8:12 PM

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Windows Validation Error [HELP]

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