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Vista product key RRS feed

  • Question

  • I replaced the hard drive on a Toshiba laptop that had completly failed. When do a fresh install and am asked for the product key I type the number on the coa sticker. I am told that it can not validate the key. If I use one off another laptop it will accept it but will not activate. Why does the key that came with the laptop not work and why does microsoft not activate a genuine product key. 
    Thursday, August 19, 2010 10:17 PM

Answers

  • Hello C Holloway,

    Please repost in the Vista section of the forum.

    When you do, follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 19, 2010 10:55 PM

All replies

  • Hello C Holloway,

    Please repost in the Vista section of the forum.

    When you do, follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 19, 2010 10:55 PM
  • No reply from Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, August 24, 2010 9:37 PM