locked
Windows 7 keeps showing not genuine when it definatly is... RRS feed

  • Question

  • Hi I have recently upgraded to windows 7 and for the past couple of weeks several times it comes up on the desktop "Your copy of windows 7 is not genuine"

     

    I activated it over the telephone a couple of months back and it is 100% genuine

     

    Here is the WGA Diag file.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-DKQW9-YWQT3-42WPB

    Windows Product Key Hash: xDieVa71gbWI7oXgBLopHNeMg1g=

    Windows Product ID: 00359-OEM-9803242-76304

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {2AB6CF10-D3B7-4C81-85DA-31A99E59CA4F}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_rtm.101119-1850

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Laura\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]

    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]

    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]

    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{2AB6CF10-D3B7-4C81-85DA-31A99E59CA4F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-42WPB</PKey><PID>00359-OEM-9803242-76304</PID><PIDType>8</PIDType><SID>S-1-5-21-3906442949-481735952-3999812132</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V2.00  </Version><SMBIOSVersion major="2" minor="4"/><Date>20080514000000.000000+000</Date></BIOS><HWID>D4443407018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00196-032-476304-02-2057-7600.0000-1032011

    Installation ID: 013181446260613384380031629775373193098100966273771103

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 42WPB

    License Status: Licensed

    Remaining Windows rearm count: 4

    Trusted time: 29/04/2011 22:25:16

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:1:2011 10:32

    ActiveX: Not Registered - 0x80070005

    Admin Service: Not Registered - 0x80070005

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NgAAAAIABAABAAIAAAABAAAAAgABAAEAJJR8781QTnwGDHCu/tdGg1zxzgTQZ5YRxCnZqiqF

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC TOSASU T0SASU00

      FACP TOSASU T0SASU00

      DBGP TOSASU T0SASU00

      HPET TOSASU TOSASU00

      BOOT TOSASU T0SASU00

      MCFG TOSASU T0SASU00

      SLIC TOSASU TOSASU00

      ECDT TOSASU T0SASU00

      OEMB TOSASU T0SASU00

      GSCI TOSASU GMCHSCI 

      ATKG A_M_I_ OEMATKG

      SSDT PmRef CpuPm

     

    Please help this is getting really confusing

     

    Thanks Kai

    Friday, April 29, 2011 9:32 PM

Answers

  • Well, no reply from the Original Poster.

    Going to assume the issue is resolved but I am not sure which post provided the fix.


    Darin MS


    Wednesday, May 4, 2011 5:48 PM

All replies

  • ment to mention that when i open the system window to check the validation it says it is.

     

    Thanks again

    Friday, April 29, 2011 9:33 PM
  • It appears that you have attempted to activate Windows 7 using a Vista COA product key.  COA SLP keys are printed on the label affixed to the computer in order to manually re-activate factory installed Windows should something cause the embedded OEM SLP key not to allign with SLIC table in the BIOS. 

    Windows Product ID: 00359-OEM-9803242-76304

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    The problem is that the OEM copy of Windows installed at the factory (SLP) could not have been a copy of Windows 7 because the computer was manufactured on May 14, 2008

    <Date>20080514000000.000000+000</Date>

    but Windows 7 was not released to manufacturing until July 24, 2009, 14 months later.  In fact the COA SLP product key is for the original Vista Home Premium 32bit that shipped with this Toshiba Satellite L40 series laptop.

    You need to find the correct product key for the copy of Windows installed or restore the original Vista and then upgrade it with a retail Windows 7 upgrade key. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Friday, April 29, 2011 9:58 PM
    Answerer
  • Hello Kaimoffat,

      Would you go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button. 

     

    -If the validation result is Genuine, reboot the PC and see if the Non-Genuine message is gone away.

    -If the validation result was Non-genuine (or some other result) tell us the exact error message you were given.

     

    Thank you,

     


    Darin MS
    Friday, April 29, 2011 10:01 PM
  • "Darin Smith MS" wrote in message news:a460c750-b20d-41e4-9029-9f8d94b1f5ad...

    Hello Kaimoffat,

      Would you go to http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en and click the Validate Windows button. 

     

    -If the validation result is Genuine, reboot the PC and see if the Non-Genuine message is gone away.

    -If the validation result was Non-genuine (or some other result) tell us the exact error message you were given.

     

    Thank you,

     


    Darin MS

    There seem to be an awful lot of Access Denied errors in there, Darin?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, April 29, 2011 10:36 PM
    Moderator
  • Noel,

     

      While I don't disagree with you, what part of this thread refers to a Access Denied error?


    Darin MS
    Monday, May 2, 2011 9:53 PM
  • "Darin Smith MS" wrote in message news:c1e49aeb-cba5-4770-858d-59f095f8b6bf...

    Noel,

     

      While I don't disagree with you, what part of this thread refers to a Access Denied error?


    Darin MS

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070005]
     
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070005]
     
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070005]
     
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070005]
    Usually the WAT update shows up as file not found - 0x80070003 - if it's not installed.
     
    ActiveX: Not Registered - 0x80070005
     
    Admin Service: Not Registered - 0x80070005
     
    Those are unusual also,

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 3, 2011 2:03 AM
    Moderator
  • Ah, I see what you mean now.

     

    I'm not sure what would cause that...malware maybe?


    Darin MS
    Tuesday, May 3, 2011 10:32 PM
  • "Darin Smith MS" wrote in message news:e5bdf494-66be-439b-a125-3898dd2e49b9...

    Ah, I see what you mean now.

     

    I'm not sure what would cause that...malware maybe?


    Darin MS

    That or a Loader, perhaps - at least that's my first thoughts.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 4, 2011 7:09 AM
    Moderator
  • Well, no reply from the Original Poster.

    Going to assume the issue is resolved but I am not sure which post provided the fix.


    Darin MS


    Wednesday, May 4, 2011 5:48 PM
  • "Darin Smith MS" wrote in message news:27d40129-7b11-48ed-a71c-3fd71f8e0d14...

    Well, no reply from the Original Poster.

    Going to assume the issue is resolved but I am not sure which post provided the fix.


    Darin MS



    you and me both :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 4, 2011 6:21 PM
    Moderator
  • I think I scared him off.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, May 4, 2011 7:28 PM
    Answerer
  • "Cbarnhorst" wrote in message news:db988faf-eaea-4168-9a5c-e4f0484f99fa...
    I think I scared him off.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
    Possible :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 4, 2011 7:41 PM
    Moderator