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bought a licence-can not get it on computer #2 RRS feed

  • Question

  • The program says I do not have a subscription! Bought it 3 weeks ago, Help!
    Tuesday, February 5, 2008 4:01 PM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you are still unable to activate, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Tuesday, February 5, 2008 9:58 PM
    Moderator