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WGA error RRS feed

  • Question

  • Here's the results from my WGA tool:

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Windows Product Key: *****-*****-H92TJ-8GJFQ-RHWH2
    Windows Product Key Hash: 995OtdnLI30ofLLbXDD5UfBIITQ=
    Windows Product ID: 89576-009-7913314-71978
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: c189c331-9b53-45d0-b579-a630377d51c7
    Is Admin: No
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>c189c331-9b53-45d0-b579-a630377d51c7</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-RHWH2</PKey><PID>89576-009-7913314-71978</PID><PIDType>5</PIDType><SID>S-1-5-21-3281864886-3303970789-676491436</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8N-SLI DELUXE ACPI BIOS Revision 1002</Version><SMBIOSVersion major="2" minor="3"/><Date>20041126000000.000000+000</Date></BIOS><HWID>BF303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    I've already called once to get this reactivated, and about 15 days later it said there was a hardware change and that it had to be reactivated.  I have not changed any hardware components since installing Vista, and I don't think I've installed any software that breaks this stuff like Norton products or gameguard stuff.  I am going to call and get it reactivated, but what can I do to prevent this from happening again?

    Thanks.

    Monday, February 26, 2007 11:30 PM

Answers

All replies

  • I called again, got another key, rebooted, did the genuine windows thing, it said everything was fine, and two hours later it says I have to activate again due to a hardware change.  I could really use some help here.

    Thanks.

    Tuesday, February 27, 2007 3:46 AM
  • Are you at all familiar with this article: http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9011858&intsrc=hm_list

    Have you tried downloading the patch that supposedly fixes this issue?

    Tuesday, February 27, 2007 6:45 AM
  • If the article is referring to KB article 931573, I've got that patch installed, as well as every other one available on windows update.  Thanks for the reply.  Any other ideas?

    Thanks!

    Tuesday, February 27, 2007 12:32 PM
  • Do you happen to be running a RAID or have updated any drivers recently?  Thanks!
    Wednesday, February 28, 2007 12:45 AM
  • I am running two RAIDs, actually.  I have four HDs on the machine..Two are RAID 0 and two are RAID 1.  I have an ASUS A8N-SLI board with a Silicon Image 3114 controller, which I've heard can cause problems, but I'm using the most recent driver from their site and Windows Update doesn't come up with anything either.  What am I doing wrong?

    I haven't updated any drivers recently that I can think of, certainly nothing in the two hours that Windows stayed activated when I called yesterday.

    Thanks!

    Wednesday, February 28, 2007 2:47 AM
  • Bump.

    Please help me out, I'm getting tired of calling and reading these numbers off every three days, this isn't quite what I paid for.

    Friday, March 2, 2007 12:05 AM
  • Giga, please do not bump posts. They will be removed - as they are not within the terms of use of the forum. We monitor this as much as humanly possible, but we do NOT ignore posts.

     

    There are issues with the SI 3114r5 drivers - which we have resolved with SI - but they are undergoing WHQL testing right now before publishing them fully.

     

    I suggest trying the drivers in beta mode:

    http://www.siliconimage.com/docs/3114 x86 r5 15130_beta.zip

    http://www.siliconimage.com/docs/3114 x64 r5 15130_beta.zip

     

     

    -phil

    Friday, March 2, 2007 12:46 AM