How to Complain XBOX support RRS feed

  • Question

  • I need to Complain as XBOX support as they does not want to repair my XBOX which I bought 1 month ago and use it 3 times only

    I live in Egypt and I bought my XBOX from Saudi while I was in a trip and when back home one month ago it works only 3 times and never work again and I called the XBOX support and go all the test and  they decide it’s a HW issue and need to fix and agreed that I can send it to Dubai and they have a center who can fix it (as they have no center in Egypt) and after I sent it to Dubai and call the support on the phone they show no cooperation at all and refuse to do the maintenance also my XBOX is under warranty and I do not know what to do as I already paid a lot to get it and send it to Dubai as agreed and then no one supporting me, I am very unhappy from what happened and Microsoft should be a big company and I was not expecting this from it, and no one every contact me from XBOX via email, phone, ….

    Please if someone can advise me or support me how to fix my issue or how to escalate the case I appreciate to send to me 002 01001640042

    Sunday, July 14, 2013 11:56 AM


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