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Re: Ordering Process Unavailable RRS feed

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    To Whom It May Concern,TO : Manager, i am trying to qualifying for windows genuine advantage kit

     

    I've been trying to: "Qualify for a Complimentary Windows Genuine Advantage Kit" yet when ever I fill out the form and click "continue" I get "Ordering Process Unavailable". previously when i am updating my windows it was updated but now a days i dont know why it is not updating.

    I'm in Karachi and I've tried on multiple affected computers on different days and differnet times and I continually get "Ordering Process Unavailable" at the following link: please help in obtaining this kit.

    http://catalog.microsoft.com/genuine/purchase/QualifyInfo.aspx

    I am extremely frustrated.

    Thanks,

    A

    Friday, July 18, 2008 8:54 PM

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    Marshads,

     

    We need additional information so we can narrow down the experience yo uare having.  Then we can verify what website.  First you are saying "Qualify For A Complimentary Windows Genuine Advantage Kit"?  Please provide me with this exact link. Next were you trying to purchase a WGA Kit because you discovered the software was non-genuine on your computer?  This is what it appears to me and if so please provide me with the exact website you are linking from it is important I have this information. 

     

    What page is directing you to this link:  http://catalog.microsoft.com/genuine/purchase/QualifyInfo.aspx (which is giving you the error)

     

    If you are trying to "qualify for a free kit" this would be different. We need to know what page you landed on, what produce you have installed, and if it was a non-genuine message, and last what was the exact message you received.

     

     

    Please visit http://www.microsoft.com/genuine and re-validate your windows.  Next also  please run the MGA Diagnostic Tool. Please follow the directions located:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25

     

    Please provide me with this information as soon as possible.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Stephen Holm, MS

    • Proposed as answer by Stephen Holm Wednesday, July 23, 2008 5:58 PM
    • Marked as answer by Carl-S Thursday, July 24, 2008 12:06 AM
    Friday, July 18, 2008 11:33 PM

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    Marshads,

     

    I have elevated the problem to our Program Managers for a resolution. We will keep you updated.  Thank you very much for bringing this situation to our attention.

     

     

    Have a great weekend.

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Friday, July 18, 2008 10:12 PM
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    Marshads,

     

    We need additional information so we can narrow down the experience yo uare having.  Then we can verify what website.  First you are saying "Qualify For A Complimentary Windows Genuine Advantage Kit"?  Please provide me with this exact link. Next were you trying to purchase a WGA Kit because you discovered the software was non-genuine on your computer?  This is what it appears to me and if so please provide me with the exact website you are linking from it is important I have this information. 

     

    What page is directing you to this link:  http://catalog.microsoft.com/genuine/purchase/QualifyInfo.aspx (which is giving you the error)

     

    If you are trying to "qualify for a free kit" this would be different. We need to know what page you landed on, what produce you have installed, and if it was a non-genuine message, and last what was the exact message you received.

     

     

    Please visit http://www.microsoft.com/genuine and re-validate your windows.  Next also  please run the MGA Diagnostic Tool. Please follow the directions located:  http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2170194&SiteID=25

     

    Please provide me with this information as soon as possible.

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Stephen Holm, MS

    • Proposed as answer by Stephen Holm Wednesday, July 23, 2008 5:58 PM
    • Marked as answer by Carl-S Thursday, July 24, 2008 12:06 AM
    Friday, July 18, 2008 11:33 PM
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    Marshads,

        We are still trying to work a resolution for you.  Please submit submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Can you please submit step by step screen shots with clearly visible URLs.  PLease ensure all the various URLs you visited and how you arrived @ the link which gave you the error.  This will allow us to investigate further and advise you. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  


    Thank you,

    Stephen Holm, MS
    WGA Forum Manager




    Stephen Holm
    Saturday, August 23, 2008 12:08 AM