locked
Forgot Live account that was used to activate subscription RRS feed

  • Question

  • Hi,

     

    I have a one-year subscription, but I activated it a month ago and now I forgot which Live account I used to activate it. After trying out the first Live account, it appears to be wrong. However, that account's email address got greyed out and I cannot change it to try other possible Live accounts!

     

    What can I do? I have 3 Live accounts and I need to try the other 2.

    Sunday, April 20, 2008 2:49 AM

Answers

All replies

  • Tried to reload One Care and cannot finish set up because it says user already exit.  I tried to log in with my user ID & Password but it says one or the other is incorrect.  [deleted ID and password]

     

    Sunday, April 20, 2008 6:02 AM
  • See this post for the tool to reset the LiveID form field to use a different LiveID - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

    Monday, April 21, 2008 2:58 PM
    Moderator
  •  Noble H Hensley wrote:

    Tried to reload One Care and cannot finish set up because it says user already exit.  I tried to log in with my user ID & Password but it says one or the other is incorrect.  [deleted ID and password]

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Monday, April 21, 2008 3:05 PM
    Moderator