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  • Question

  • I purchased Windows Live OneCare, 3 months ago, but my computer is telling me that in 3 days my subscription ends?

    Who do I contact, or do I just reinstall?

     

    Saturday, June 14, 2008 2:39 PM

Answers

All replies

  • No need to reinstall.

    When you purchased onecare and activated it, you should have a email address that you associated with the subscription. That is you Live ID, just sign in to onecare using your Live ID.

     

    If that fails, or you can't remember what Live ID you used for your subscription. Contact support.

     

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
     

     

     

    Saturday, June 14, 2008 7:34 PM
  •  

    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, June 16, 2008 5:33 PM
    Moderator