Hello Indie :-),
Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.
1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.
· Office Basic
· Office Standard
· Office Home and Student
· Office Mobile
· Office Small Business
· Office Professional
· Office Professional Plus
· Office Enterprise
· Office Ultimate
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. Please provide the customer scenario you are experiencing.
5. DO NOT post the Product Key.
Not sure what to look for, see this page to reference your COA:
http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en
NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.
Thank you.
Stephen Holm, MS
WGA Forum manager
Stephen Holm
