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Counterfit Windows XP installed 2 times by a "technician". Help! RRS feed

  • Question

  • Help! I had a computer built for me by a "licenced technician" in my town. Since then, I have had the Windows XP replaced once, and low and behold, it is no good AGAIN! I paid for him to fix it the 1st time, because he said it "was a virus" that made my windows go bad. What I later found out, it was a counterfit anti-virus that went bad (See the pattern?)  Now I have to (for the 3rd time), pay for another windows xp. What can I do about this?? I would like for him to be investigated or something! Who knows how many other people he has done this to!
    Sunday, February 1, 2009 11:03 PM

Answers

  •  Hey Annette,

    Thank you for posting here in the WGA Forum. We will try and provide you with a resolution for what you are experiencing. First I have a couple questions.

    What is the name of the Business in your town who built the custom computer? 

    Curious what lead you to have Windows XP replaced once?

    You mentione XP was no good again...please elaborate as what you actually mean. Please provide us with all error codes and messaging you received which caused your windows to "No Good Again".

    Was the Anti-Virus counterfit or was Windows XP itself counterfit? 
        -  Did you receive any messaging @ the lower right corner of the monitor that indicated you my have been a victim of software piracy?

    Did you receive Windows XP software with the computer @ the time of purchase? If so please visit http://www.howtotell.com and let  us know if the disc appears similar to what you see here?



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:30 PM
    Monday, February 2, 2009 10:22 PM
  • Annette,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you again Annette,

    Stephen :-)


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:30 PM
    Monday, February 2, 2009 10:23 PM

All replies

  •  Hey Annette,

    Thank you for posting here in the WGA Forum. We will try and provide you with a resolution for what you are experiencing. First I have a couple questions.

    What is the name of the Business in your town who built the custom computer? 

    Curious what lead you to have Windows XP replaced once?

    You mentione XP was no good again...please elaborate as what you actually mean. Please provide us with all error codes and messaging you received which caused your windows to "No Good Again".

    Was the Anti-Virus counterfit or was Windows XP itself counterfit? 
        -  Did you receive any messaging @ the lower right corner of the monitor that indicated you my have been a victim of software piracy?

    Did you receive Windows XP software with the computer @ the time of purchase? If so please visit http://www.howtotell.com and let  us know if the disc appears similar to what you see here?



    Stephen


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:30 PM
    Monday, February 2, 2009 10:22 PM
  • Annette,

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the Microsoft Genuine Advantage Diagnostic Tool does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you again Annette,

    Stephen :-)


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, February 6, 2009 11:30 PM
    Monday, February 2, 2009 10:23 PM