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TAKE ONECARE AND SHOVE IT RRS feed

  • Question

  • PROBLEMS REGARDING MICROSOFT LIVE ONECARE

     

    Not letting me update it after the first week

     

    Tells me I do not have a subscription

     

    Scanded my computer 64 times, and no viruses turn up each time, and as much stuff as I download, I knew there were viruses on my computer. I Installed McAfee Security Center on my computer and ran a scan their were over...

     

    730,000 Viruses

     

    1,579,000 Malware

     

    2,412,000 Trojan Horse

     

    1,492,000 Email viruses

     

    That is about a total 6,213,000 infections on my computer.

     

    I'd give you a list of all those viruses McAfee found but after I saved my document containing all of the viruses and shutdown my computer lastnight... This morning I went to turn on my computer
    Windows would not start.  It wiped my entire harddrive.  Will someone direct me to a download including the product key for Microsoft Windows Vista Ultimate, OR EMAIL IT TO ME.

     

    Friday, August 22, 2008 8:14 PM

Answers

All replies

  • tomisd,

     

     

    Please run the PC Safety scan tool if you are able to get to the desktop.

    PC Safety Scan is a quick way to check for and remove viruses. 

     

    http://onecare.live.com/site/en-us/default.htm

     

    Run the complete scan.

     

    Also you may want to visit this website on Frequently Asked Questions about installing OneCare

    http://onecare.live.com/standard/en-US/faq.htm  which notes that OneCare may not run if there are other

    antivirus or firewall programs.

     

    You can also contact PC Safety at 1-866-PCSAFETY or (1-866-727-2338). This phone number is for virus

    and other security-related suppor free of charge. It is available 24 hours a day for the U.S. and Canada. Detailed information including selecting various regions for support can be located at:

    http://www.microsoft.com/protect/support/default.mspx . 

     

    Please visit the following Knowledge Base (KB) article: http://support.microsoft.com/kb/129972/en-us for the description, prevention, and recovery from Computer virus.  Next review the Security at Home options available here:

    http://www.microsoft.com/protect/default.mspx  and the Security Guidance Center for Small Business Center at: http://www.microsoft.com/smallbusiness/support/computer-security-overview.aspx - BulletinsAndAlerts .

     

                This site provides many links with detailed information covering PC Safety and Security. Please take the time and review the various links because there is a wealth of information for protecting families while using the computer.

    I hope this helps,

     

    Lori MS

     

    Friday, August 22, 2008 10:36 PM
  • I believe that the root of your problem was installing McAfee while OneCare was installed and active. Having two antivirus programs installed and active can cause problems such as you describe. I would be quite surprised if the report from the McAfee software was correct as that is an unbelievable number of supposed infections. In my years of repairing badly infected PCs I have *never* seen that many infected files on a PC.

    -steve

     

    Monday, August 25, 2008 3:30 PM
    Moderator
  • Is it possible the list the OP was referring to from McAfee was the number of total signatures stored in McAfee's definition files?  I don't think those numbers can be realistic barring the installation of a virus testing zoo. 

    Monday, August 25, 2008 4:20 PM
  • Agreed, Barnsie. I don't know what else to make of it.

    -steve

     

    Monday, August 25, 2008 6:32 PM
    Moderator
  • For what it's worth, I had and used a Onecare oriented Malware Recovery tool (as opposed to the Removal Tool) for awhile  before a change of systems and now am unable to refind it (removed?). It seemed, if not totally efficient at least beneficial...but now I'm unable to get the listing from the usual channels (Download Center, Technet, et cet), if you run across it please post, but at least give it a try.

                                                                                          Good health to you all,

                                                                                                        Darrel

    Thursday, September 11, 2008 9:20 PM
  •  ares_home wrote:

    For what it's worth, I had and used a Onecare oriented Malware Recovery tool (as opposed to the Removal Tool) for awhile  before a change of systems and now am unable to refind it (removed?). It seemed, if not totally efficient at least beneficial...but now I'm unable to get the listing from the usual channels (Download Center, Technet, et cet), if you run across it please post, but at least give it a try.

                                                                                          Good health to you all,

                                                                                                        Darrel

    There is no OneCare "recovery" tool.

    There is Windows Live OneCare - http://onecare.live.com - the subject software of this forum

    Windows Live OneCare Safety Scan -  http://onecare.live.com/site/en-us/default.htm

    and the Malicious Software Removal Tool which is typically updated monthly and offered as a critical update via Windows Update.

    -steve

    Friday, September 12, 2008 4:18 PM
    Moderator