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Genuine version of Office will NOT validate RRS feed

  • Question

  • I have a similar situation. I bought from a reputable store and have installed OFFICE 2007 Professional and I purchased One Note. When I run the online diagnostic it says, "Microsoft Office Professional Plus 2007: Invalid Product Key" and a second line says, "Microsoft Office Professional 2007: Product Not Activated"
    When I go to activate it says that it is already activated so I don't know what is the problem.
    How do I get the diagnostic report?
    • Split by Stephen Holm Tuesday, August 5, 2008 12:14 AM Split Post
    Monday, August 4, 2008 11:34 PM

Answers

  •  Hey Cosnet' 

        I split your post off because it gets too complicated to address multiple customers in one thread. Also we can focus more attention with you one to one this way. First did you read the other posts prior posting? Do you have more than one Microsoft Office currently installed currently? Example if you have a trial version of Office installed and it has expired can cause other Office versions to be invalid.  Where did you purchase Office and One Note from?  I know you already ran the MGA Diagnostic but we request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.




    Thank you,


    Stephen Holm, MS
    Stephen Holm
    • Edited by Stephen Holm Tuesday, August 5, 2008 11:10 PM spelling
    • Marked as answer by Lori MS Wednesday, August 6, 2008 9:43 PM
    Tuesday, August 5, 2008 12:20 AM
  •   Cosnet,

    Please follow the instructions that Stephen Holm provided for capturing the diagnostic report and re-post back.

    Is it possible that there may have been some remnants of Office on the machine prior to your installation of Office 2007 Professional?

    If so, you will need to uninstall the Office version that is coming up with an Invalid Product key, which is Microsoft Office Professional Plus 2007.  If it is a trial version, please go here for instructions on how to remove trial versions of office 2007:

    For help on removing office 2007 version (trial) please go here for instructions (if add/remove doesn't uninstall successfully):
    http://support.microsoft.com/kb/928218

    You can also use the Windows Cleanup Utility to remove programs no longer used here at http://support.microsoft.com/kb/290301

    Please revalidate the Office versions on the machine once Professional Plus 2007 is removed, if such is the case:
    http://www.microsoft.com/genuine/

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Wednesday, August 6, 2008 9:43 PM
    Tuesday, August 5, 2008 9:37 PM

All replies

  •  Hey Cosnet' 

        I split your post off because it gets too complicated to address multiple customers in one thread. Also we can focus more attention with you one to one this way. First did you read the other posts prior posting? Do you have more than one Microsoft Office currently installed currently? Example if you have a trial version of Office installed and it has expired can cause other Office versions to be invalid.  Where did you purchase Office and One Note from?  I know you already ran the MGA Diagnostic but we request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

        Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.




    Thank you,


    Stephen Holm, MS
    Stephen Holm
    • Edited by Stephen Holm Tuesday, August 5, 2008 11:10 PM spelling
    • Marked as answer by Lori MS Wednesday, August 6, 2008 9:43 PM
    Tuesday, August 5, 2008 12:20 AM
  •   Cosnet,

    Please follow the instructions that Stephen Holm provided for capturing the diagnostic report and re-post back.

    Is it possible that there may have been some remnants of Office on the machine prior to your installation of Office 2007 Professional?

    If so, you will need to uninstall the Office version that is coming up with an Invalid Product key, which is Microsoft Office Professional Plus 2007.  If it is a trial version, please go here for instructions on how to remove trial versions of office 2007:

    For help on removing office 2007 version (trial) please go here for instructions (if add/remove doesn't uninstall successfully):
    http://support.microsoft.com/kb/928218

    You can also use the Windows Cleanup Utility to remove programs no longer used here at http://support.microsoft.com/kb/290301

    Please revalidate the Office versions on the machine once Professional Plus 2007 is removed, if such is the case:
    http://www.microsoft.com/genuine/

    Lori MS
    Lori MS
    • Marked as answer by Lori MS Wednesday, August 6, 2008 9:43 PM
    Tuesday, August 5, 2008 9:37 PM