locked
Voice responce, when user is not logged into Communicator RRS feed

  • Question

  • Hi!
    A situation: user is not logged into Communicator and remote party (via outside PSTN) is trying to call user. Without forward configured, remote party will be unable to reach user, however without any response (like in case of switched off mobile phone "User is unavailable, bla-bla-bla")
    I wonder if there is any way to configure OCS with some automated response?

    Thanks,
    Romans
    Friday, July 17, 2009 1:10 PM

Answers

  • The situation you are describing is very similar (but not the same) to “blind forward”.  In this case, the call is forwarded by the mediation server immediately and OCS does not participate (except in the initial state – to instruct Med. to initiate forwarding).

    You could use “Simultaneous Ring” feature. Assuming MOC is set to forward to Voicemail in 20 seconds and your cell phone – in 30 seconds, if no answer from both, the call will be forwarded to Exchange Voicemail on the 20th second and the cell phone will stop ringing. If both (MOC and your cell phone are not active, the cell phone’s Voicemail will kick in immediately.

    In any case with “Simultaneous Ring” the call will be captured one way or another.

    Drago

    Friday, July 17, 2009 2:37 PM

All replies

  • The situation you are describing is very similar (but not the same) to “blind forward”.  In this case, the call is forwarded by the mediation server immediately and OCS does not participate (except in the initial state – to instruct Med. to initiate forwarding).

    You could use “Simultaneous Ring” feature. Assuming MOC is set to forward to Voicemail in 20 seconds and your cell phone – in 30 seconds, if no answer from both, the call will be forwarded to Exchange Voicemail on the 20th second and the cell phone will stop ringing. If both (MOC and your cell phone are not active, the cell phone’s Voicemail will kick in immediately.

    In any case with “Simultaneous Ring” the call will be captured one way or another.

    Drago

    Friday, July 17, 2009 2:37 PM
  • Thanks Drago,
    I'll test voicemail and will back.

    Romans
    Monday, July 20, 2009 3:15 AM