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2nd computer added but one care says need to subscribe RRS feed

  • Question

  • I purchased OneCare and installed it on a laptop and than on a home PC. after installing it on my home PC, I upgraded to Vista and now OneCare is telling me I need to subscribe in 14 days. I have looked at Help and can't figure out how to resolve. the PC is ahowing up on the laptop as a second PC in the hub.

    Monday, December 31, 2007 9:28 PM

Answers

  • I would uninstall OneCare from the upgraded PC, then remove it from the Circle from the hub PC. Finally, reinstall OneCare on the Vista PC from http://onecare.live.com and activate it with the LiveID for your subscription.

    -steve

     

    Tuesday, January 1, 2008 10:25 PM
    Moderator

All replies

  • I would uninstall OneCare from the upgraded PC, then remove it from the Circle from the hub PC. Finally, reinstall OneCare on the Vista PC from http://onecare.live.com and activate it with the LiveID for your subscription.

    -steve

     

    Tuesday, January 1, 2008 10:25 PM
    Moderator
  • I have 2 PCs, both of their OS are Vista Ultimate. I installed OneCare on the 1st one, subscribed(activated) using my Live ID and set it as a hub PC (I have an OneCare key), but the 2nd PC cannot be added in the OneCare circle using the same Live ID. OneCare always say "It seems you need a subscription for your Live ID", but actually I have already subscribed for my Live ID,right? After I click the button 'continue online' , it doesn't direct me to the subscription page. 

     

    I have removed and re-installed OneCare on the 2nd PC for several times but it still not work.

    Thursday, January 3, 2008 3:05 PM
  •  Ghost_Cake wrote:

    I have 2 PCs, both of their OS are Vista Ultimate. I installed OneCare on the 1st one, subscribed(activated) using my Live ID and set it as a hub PC (I have an OneCare key), but the 2nd PC cannot be added in the OneCare circle using the same Live ID. OneCare always say "It seems you need a subscription for your Live ID", but actually I have already subscribed for my Live ID,right? After I click the button 'continue online' , it doesn't direct me to the subscription page. 

     

    I have removed and re-installed OneCare on the 2nd PC for several times but it still not work.

    I assume that OneCare on PC 1 is showing that it is activated, correct? Can you confirm that your subscription status is accurately reflected when you sign in at http://billing.microsoft.com?

    What I find strange is that you are actually unable to verify the subscription to activate on PC2. Can you open IE and reset the IE settings to default and try activation on PC2 again? If this still doesn't allow you to activate with the same LiveID, please contact support for further help - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Thursday, January 3, 2008 7:30 PM
    Moderator
  • Thank you for your reply, Stephen.

     

    I have checked from http://billing.microsoft.com using my Live ID. And it shows that I have the service " Windows Live OneCare Beta " that is enabled.

     

    Then I open OneCare on my PC1, it shows my subscription will end 1/3/2009. Open "Help\about", it shows my "Subscription ID: XXXXXXXXX" below the "Product ID: 92617-272-3551932-04816"

     

    Maybe I should have a new service " Windows Live OneCare" which should be instead of " Windows Live OneCare Beta "? If so, how can I get it?

     

    Both of my two PCs have OneCare with Version: 2.0.2500.14 & Product ID: 92617-272-3551932-04816. Is it the latest version?

    Friday, January 4, 2008 1:49 AM
  • That's the latest version, but if that LiveID only shows that you have a beta account you'll need to contact support to investigate this further. There really is no way you could have created a beta subscription on 1/3/08.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Friday, January 4, 2008 7:53 PM
    Moderator