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Office 2007 problem RRS feed

  • Question

  • A "friend" installed a non-genuine copy of office 207 on my student son's computer. We have now bought a genuine copy. Having uninstalled the bogus copy we installed the new version and get a "This copy of Office is not genuine" message. How do we get it properly validated? We got a message about there not being a valid address for a .dll file, but it disappeard before I could find a pen to note it down. I've tried uninstalling and reinstalling it again without success.


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
    Windows Product ID: 89572-OEM-7332166-00096
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {62134D70-0956-407A-834D-0B16B8FFDB9D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62134D70-0956-407A-834D-0B16B8FFDB9D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-592750465-289413678-2867798301</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.1.0    </Version><SMBIOSVersion major="2" minor="4"/><Date>20061218000000.000000+000</Date></BIOS><HWID>46333507018400EC</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7620A5F7F122D86</Val><Hash>w9EfB0NSyAHBg+uP/oliD3fk0Zc=</Hash><Pid>89388-707-5502072-65314</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>B6314739B4AD773</Val><Hash>DPk2RdxpVV/pQ0jGWzuN1qfZY7g=</Hash><Pid>81599-953-8986783-65754</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomeBasic edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-1102007
    Installation ID: 018736923590764126501400836353669006448054298514707883
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: CH4CG
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: PAAAAAEABQABAAEAAgABAAAABAABAAEAnJ9Sh0ScNpvya9YAuJGQpv7uAMF12vL06NAFny7PwCisVnLB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   ATI     Bowfin 
      MCFG   PTLTD     MCFG 
      TCPA   AMD            
      SSDT   PTLTD   POWERNOW
      SLIC   DELL    M08   

     

    Wednesday, November 4, 2009 11:53 AM

Answers

  • Hello brendanmw,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The OGA Data part of the report and the Other Data part of the report are still showing that you have two full installations of Office Enterprise 2007 on this Dell Inspiron 1501 computer.  As you can see in the snippet, one Office is a nongenuine volume licensing installation and the other is a retail license that is not yet activated.

    I have to think that getting rid of the nongenuine Office is key.  If you have already tried uninstalling using the Programs applet in the Control Panel and this is the result, I think you are going to have to use something stronger.  This MS KB http://support.microsoft.com/default.aspx/kb/928218  tells you how to uninstall Office manually, and this one http://support.microsoft.com/kb/971179/ has an MS FixIt that will do it.

    As I read the above documentation, you will end up removing all Office programs and suites.

    Once you think you have Office uninstalled, restart twice, then install the genuine copy, then activate normally.  Restart, then validate at www.microsoft.com/genuine.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 6:05 PM
    Wednesday, November 4, 2009 10:52 PM

All replies

  • Hello brendanmw,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    The OGA Data part of the report and the Other Data part of the report are still showing that you have two full installations of Office Enterprise 2007 on this Dell Inspiron 1501 computer.  As you can see in the snippet, one Office is a nongenuine volume licensing installation and the other is a retail license that is not yet activated.

    I have to think that getting rid of the nongenuine Office is key.  If you have already tried uninstalling using the Programs applet in the Control Panel and this is the result, I think you are going to have to use something stronger.  This MS KB http://support.microsoft.com/default.aspx/kb/928218  tells you how to uninstall Office manually, and this one http://support.microsoft.com/kb/971179/ has an MS FixIt that will do it.

    As I read the above documentation, you will end up removing all Office programs and suites.

    Once you think you have Office uninstalled, restart twice, then install the genuine copy, then activate normally.  Restart, then validate at www.microsoft.com/genuine.



    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, November 5, 2009 6:05 PM
    Wednesday, November 4, 2009 10:52 PM
  • Dan,
    Thanks, that fixed it, much obliged
    Brendan
    Thursday, November 5, 2009 11:35 PM
  • Hello brandanmw,

    Glad your back up and runnning.  You're welcome! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, November 6, 2009 3:48 PM