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  • Question

  • I have been running Genune Windows 7 for about 20 months but last fortnight it has come up with notifications saying it isn't. Microsft team via chat have twice verified it is genuine and I have re-activated it several times since then and it activates fine but the WGA pop up still keeps coming up. I am almost in tears of desperation now. The on-line chat people have tried re-installing a KB program etc but nothing, This also affects all my updates as it won't allow any updates either. I am desperate.

    Anyone able to help here please?

    Here is a print:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 26/06/2012 18:31:32

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:26:2012 18:17
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET 
      MCFG 052510 OEMMCFG 
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR 
      SSDT DpgPmm CpuPm

    Tuesday, June 26, 2012 6:08 PM

Answers

  • No.  The Upgrade Install option is not available if you start the computer with the dvd.  If you start that way you can only do a Custom Install and that wipes out your programs and files.

    In order to do a repair-in-place upgrade (MS Speak for "repair install") you must start Windows and then insert the dvd so that Setup starts from the Desktop.  Then you will follow the normal steps to install to the point where you are offered the Upgrade Install and Custom Install options.  Choose Upgrade.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by s.slade Sunday, July 1, 2012 10:12 PM
    Sunday, July 1, 2012 4:03 PM
    Answerer
  • ?? which one did you download?

    You should have the Win 7 Home Premium SP1 Media Refresh x64  - the direct download lnk is

    http://msft.digitalrivercontent.net/win/X17-58997.iso


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by s.slade Sunday, July 1, 2012 10:11 PM
    Sunday, July 1, 2012 5:08 PM
    Moderator
  • You may find that you need to uninstall and reinstall MSE - it wouldn't be very unusual.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by s.slade Sunday, July 1, 2012 10:30 PM
    Sunday, July 1, 2012 10:05 PM
    Moderator

All replies

  • Click Start, type 'cmd' in the Search/Run box, and right click on the CMD icon at the top of the results pane.  Select Run as Administrator.  When the cmd window opens type 'sfc /scannow' at the prompt and hit Enter.  When the scan completes close the cmd window.  Restart and run the MGADiag tool again.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Tuesday, June 26, 2012 8:55 PM
    Answerer
  • Thank you kindly,

                              I shall do that now and let you know how I get on.

    Regards

    Tuesday, June 26, 2012 9:09 PM
  • All done ... and here is the result ... I'm presuming you want it unless the problem is solved just by doing that :)))

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 26/06/2012 22:25:15

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:26:2012 18:17
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET 
      MCFG 052510 OEMMCFG 
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR 
      SSDT DpgPmm CpuPm

    Tuesday, June 26, 2012 9:29 PM
  • HrOffline: 0x8004FE21

    The error code that caught my eye is still there.  Can you use System Restore to recover to a time before the condition appeared?

    By the way, just running the tool can fix some errors.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Tuesday, June 26, 2012 10:45 PM
    Answerer
  • Unfortunately for me, because of the Windows update error it creates a new useless restore point before deciding it cannot install updates and now all my useful past restore points have been replaced by lots of new useless ones so that option is closed to me :( I did ask Microsoft Customer Help a couple of weeks ago if this would work but they never answered that question for me and now it's too late!

    I shall try your previous recommendation again and see if if works this time. I'm desperate to avoid a full re-install.

    Best regards

    Wednesday, June 27, 2012 4:28 PM
  • "s.slade" wrote in message news:a1e4de91-148c-4e62-a80b-a973dd6407ce...

    Unfortunately for me, because of the Windows update error it creates a new useless restore point before deciding it cannot install updates and now all my useful past restore points have been replaced by lots of new useless ones so that option is closed to me :( I did ask Microsoft Customer Help a couple of weeks ago if this would work but they never answered that question for me and now it's too late!

    I shall try your previous recommendation again and see if if works this time. I'm desperate to avoid a full re-install.

    Best regards

    Please attempt validation at www.microsoft.com/genuine/validate - - what happens?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 5:15 PM
    Moderator
  • Hello Noel,

                   This is the nub of the matter as it says ' Files that Windows needs to work properly have been modified , removed or disabled. To resolve Install Genuine Windows'. Sadly I have Genuine Windows and have done for 20 months without problems. The troubleshoot options I've been through before and no help. The help-line aknowledge I have Genuine Windows, they activated it themselves to check on two separate occassions, and I have activated it many times in the last 2 weeks, successfully, but the Validation tool begs to differ. No Hardware changes, no malware/trojans/virii. No new software. No using it on other machines. There must be a courrupted file somewhere but I don't know where although running SFC/SCANNOW just a minute ago came up with a warning that Windows Protection found corrupted files and could not repair all of them but this means nothing to me. I'm going to run MGADIAG again now...
    Regards,
    S.Slade

    Install genuine Windows.

    Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that.

     
    Wednesday, June 27, 2012 5:29 PM
  • ... and here it is ...

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}

    </UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-

    27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product 

    Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" 

    minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT

    +00:00)

    </TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><P

    roducts/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2012 18:30:50

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:27:2012 18:30
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET 
      MCFG 052510 OEMMCFG 
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR 
      SSDT DpgPmm CpuPm

    Wednesday, June 27, 2012 5:33 PM
  • Start System Restore and go to the second page.  Put a check in the box at the lower left that says "Show More Restore Points."


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, June 27, 2012 5:39 PM
    Answerer
  • Done, I can get back as far as 17th June '12. I think my problems started on or around the 14th, certainly my first contact with Microsoft Customer Support dates from then.

    Do you suppose it's worth restoring back to 17th and then going through the scannow etc procedure? I haven't a clue so your advice would be welcome.

    Thank you for staying with this ...

    Wednesday, June 27, 2012 5:46 PM
  • No.  If the problem was present on the 17th it hasn't changed.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, June 27, 2012 5:56 PM
    Answerer
  • "s.slade" wrote in message news:e99bac8c-0d24-4016-a44c-4dc2dc1c54bb...

    ... and here it is ...

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
     
     
     
    You are using an old copy of MGADiag - please delete that, and post only using the latest version.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 6:57 PM
    Moderator
  • "s.slade" wrote in message news:d122982c-a754-4c57-b83d-9878c615bee1...

    Done, I can get back as far as 17th June '12. I think my problems started on or around the 14th, certainly my first contact with Microsoft Customer Support dates from then.

    Do you suppose it's worth restoring back to 17th and then going through the scannow etc procedure? I haven't a clue so your advice would be welcome.

    Thank you for staying with this ...

    Please first try recreating the Licensing Store.
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, use the one on the COA sticker on the machine's case
     
    Reboot and Post back with a new MGADiag report
       

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 6:58 PM
    Moderator
  • Thank you.

    All done. It activated automatically. Re-booted. Ran MGADIAG which works but when asked to Copy comes up with error msg 'Failed to create output files hr=0x80070002. Please contact Support'.  I can read all the various tabs though - there are a lot of N/A hr=0x80070002 in Windows, WgaER, Notifications and Office tabs though. I can screen-shot them or read appropriate ones back if necessary?

    Thanks.

    Wednesday, June 27, 2012 7:31 PM
  • Output files are irrelevant.  That just means a file written to the hard drive.  You haven't been using any output files.  The tool has been copying the report to your clipboard and all you have been doing is pasting from the clipboard to your replies with Paste or Cntl-V.  So run the tool and paste the clipboard content here.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, June 27, 2012 7:39 PM
    Answerer
  • I live and learn :)

    Here it is ...

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2012 20:41:59

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:27:2012 18:30
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET 
      MCFG 052510 OEMMCFG 
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR 
      SSDT DpgPmm CpuPm

    Wednesday, June 27, 2012 7:43 PM
  • "s.slade" wrote in message news:3f533371-5e82-497b-be1f-73baffcc799f...

    I live and learn :)

    Here it is ...

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2012 20:41:59

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:27:2012 18:30
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET
      MCFG 052510 OEMMCFG
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR
      SSDT DpgPmm CpuPm

     
     
    OK - try validation again at www.microsoft.com/genuine/validate
    If it fails, go to www.microsoft.com/genuine/diag and see what happens
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 7:52 PM
    Moderator
  • Hello, I don't know if this is relevant but I throw it in just in case ... My last successful updates were 14th June, about the time things went wrong  and they were all something called

    microsoft net framework 4 client profile files - 17 of them. Ever since then no updates were successsful although there have been many attempts. There is ALWAYS 1 important update to be installed when I shut down that never gets installed and waits for the next shut-down. Probably nothing but you would know more about these things.

    Regards

    Wednesday, June 27, 2012 7:57 PM
  • Same response ... Files may have been modified, disabled etc from the validate site. Buy Genuine Windows.

    Diag site everything passes with a green tick .

    Wednesday, June 27, 2012 8:04 PM
  • "s.slade" wrote in message news:8beceafb-6dd3-463e-bfeb-5287f77dfc86...

    Hello, I don't know if this is relevant but I throw it in just in case .... My last successful updates were 14th June, about the time things went wrong  and they were all something called

    microsoft net framework 4 client profile files - 17 of them. Ever since then no updates were successsful although there have been many attempts. There is ALWAYS 1 important update to be installed when I shut down that never gets installed and waits for the next shut-down. Probably nothing but you would know more about these things.

    Regards

    It may give us a clue....
    Open Windows Explorer and navigate to the C:\Windows\System32 folder
    find the Catroot2 folder there, and right-click on it - select Properties
    in the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)
    Click Apply.
    Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'
    Once complete (may be almost instantaneous), reboot, and try validation again run another MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 8:28 PM
    Moderator
  • You need to explore the Windows Update issue on the Windows Update Answers forum at

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?page=1&tab=no


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Wednesday, June 27, 2012 8:30 PM
    Answerer
  • Done !

    MGADIAG as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JTCVH-FXGV9-KTV6D
    Windows Product Key Hash: HEuQ4BlDOj2l3+o2g0xF7jdUPDQ=
    Windows Product ID: 00359-OEM-8703271-27488
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {555B7770-583D-4119-8FA3-63E9F147C376}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\snowgod\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{555B7770-583D-4119-8FA3-63E9F147C376}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KTV6D</PKey><PID>00359-OEM-8703271-27488</PID><PIDType>3</PIDType><SID>S-1-5-21-1134246304-3561340823-3691843708</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>DD5B3A07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-727488-02-2057-7601.0000-1782012
    Installation ID: 006240211924408480271576496675406816155323526483888796
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: KTV6D
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 27/06/2012 21:44:09

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000E140
    Event Time Stamp: 6:27:2012 21:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAgABAAAAAgABAAEAln1EHaIDRryENIwmaGV+W3bq7ngwB6ZO6h9bjuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 052510 APIC1439
      FACP 052510 FACP1439
      HPET 052510 OEMHPET 
      MCFG 052510 OEMMCFG 
      OEMB 052510 OEMB1439
      ASPT 052510 PerfTune
      OSFR 052510 OEMOSFR 
      SSDT DpgPmm CpuPm

    Wednesday, June 27, 2012 8:46 PM
  • ... oh yes, validation failed again ... :(
    Wednesday, June 27, 2012 8:47 PM
  • Ahah! - we finally have some meaningful error messages :)

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    The fact that the files don't appear in the file mismatches implies that the problem lies not with the files themselves, but with either permissions, or with registry entries.

    Let's just check that this is a correct deduction before charging ahead (just a sample!)....

    please open an Elevated Command Prompt and run the following commands.

    DIR C:\Windows\System32\spp*.*

    DIR C:\Windows\System32\en-US\spp*.*

    ICACLS C:\Windows\System32\sppcommdlg.dll

    ICACLS C:\Windows\System32\en-US\sppcommdlg.dll.mui

      Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, June 27, 2012 9:33 PM
    Moderator
  • As instructed :)

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\Windows\System32\spp*.*
     Volume in drive C is Windows7
     Volume Serial Number is C672-B03B

     Directory of C:\Windows\System32

    14/07/2009  04:20    <DIR>          spp
    20/11/2010  14:27           244,224 spp.dll
    20/11/2010  14:27           145,920 sppc.dll
    14/07/2009  02:41           413,696 sppcc.dll
    14/07/2009  02:41         1,203,712 sppcext.dll
    20/11/2010  14:27           232,448 sppcomapi.dll
    14/07/2009  02:41           381,952 sppcommdlg.dll
    14/07/2009  02:41           113,152 sppinst.dll
    20/11/2010  14:27           102,400 sppnp.dll
    20/11/2010  14:27         1,082,880 sppobjs.dll
    20/11/2010  14:25         3,524,608 sppsvc.exe
    16/06/2011  08:13    <DIR>          sppui
    14/07/2009  02:41            65,536 sppuinotify.dll
    20/11/2010  14:27           418,816 sppwinob.dll
    14/07/2009  02:41           142,336 sppwmi.dll
                  13 File(s)      8,071,680 bytes
                   2 Dir(s)  798,872,289,280 bytes free

    C:\Windows\system32>DIR C:\Windows\System32\en-US\spp*.*
     Volume in drive C is Windows7
     Volume Serial Number is C672-B03B

     Directory of C:\Windows\System32\en-US

    14/07/2009  03:26             4,608 spp.dll.mui
    14/07/2009  03:26            54,784 sppc.dll.mui
    14/07/2009  03:27            16,384 sppcc.dll.mui
    14/07/2009  03:30            17,408 sppcext.dll.mui
    14/07/2009  03:29             6,656 sppcomapi.dll.mui
    14/07/2009  03:24            52,224 sppcommdlg.dll.mui
    14/07/2009  03:29             2,560 sppnp.dll.mui
    14/07/2009  03:26            18,944 sppsvc.exe.mui
    14/07/2009  03:29             3,072 sppuinotify.dll.mui
                   9 File(s)        176,640 bytes
                   0 Dir(s)  798,872,289,280 bytes free

    C:\Windows\system32>ICACLS C:\Windows\System32\sppcommdlg.dll
    C:\Windows\System32\sppcommdlg.dll NT SERVICE\TrustedInstaller:(F)
                                       BUILTIN\Administrators:(RX)
                                       NT AUTHORITY\SYSTEM:(RX)
                                       BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\System32\en-US\sppcommdlg.dll.mui
    C:\Windows\System32\en-US\sppcommdlg.dll.mui NT SERVICE\TrustedInstaller:(F)
                                                 BUILTIN\Administrators:(RX)
                                                 NT AUTHORITY\SYSTEM:(RX)
                                                 BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    Wednesday, June 27, 2012 9:50 PM
  • Okay, I'm guessing my problem is too complicated to answer...

    So,

    a) Will my genuine Windows sometime soon just stop working?

    b) Is there a repair function on my original disk ( someone at work said there might be) that doesn't need a full re-install only damaged parts?

    c) Do I pay the ultimate price of re-installing my Windows disk and having to set up my computer's other programmes and updating every update since 2010 simply because an anti-piracy programme cannot determine that my validated program is valid even though activation program says it is( don't these programmes talk to each other?) and so a valid user gets hit as hard as a pirate so... no real point in buying genuine as Microsoft doesn't actually care about the genuine people. Yes, I agree I could have backed up but guess what, I've never backed up anything since 1992 and never had a problem and now it's the software that causes a re-install. Anyone know if LiNUX is good for games? - that's the only reason I stick to Windows.

    d) Time to start copying all things I can think are important like photos etc?

    Thanks for the loads of help from you guys, really appreciated but you can't overcome MS failure, so far but seems like having Genuine Windows doesn't actually mean anything for MS.

    Is b) a possibility?

    Cheers

    Friday, June 29, 2012 9:26 PM
  • "s.slade" wrote in message news:49768e4a-dd3a-4356-85d3-d99dad5573a4...

    Okay, I'm guessing my problem is too complicated to answer...

    So,

    a) Will my genuine Windows sometime soon just stop working?

    b) Is there a repair function on my original disk ( someone at work said there might be) that doesn't need a full re-install only damaged parts?

    c) Do I pay the ultimate price of re-installing my Windows disk and having to set up my computer's other programmes and updating every update since 2010 simply because an anti-piracy programme cannot determine that my validated program is valid even though activation program says it is( don't these programmes talk to each other?) and so a valid user gets hit as hard as a pirate so... no real point in buying genuine as Microsoft doesn't actually care about the genuine people. Yes, I agree I could have backed up but guess what, I've never backed up anything since 1992 and never had a problem and now it's the software that causes a re-install. Anyone know if LiNUX is good for games? - that's the only reason I stick to Windows.

    d) Time to start copying all things I can think are important like photos etc?

    Thanks for the loads of help from you guys, really appreciated but you can't overcome MS failure, so far but seems like having Genuine Windows doesn't actually mean anything for MS.

    Is b) a possibility?

    Cheers

     
     
    Sorry, it must have slipped through my net - it's been a busy week.
     
    All the results in your latest report are as expected (i.e. normal) - and yes, I would have suggested at this point that you contact WGA Support for assistance, as the problem may not be soluble in a forum context.
     
    answers to your questions above....
    1) No - it should stay as it is now.
    2) Probably a repair install will work to repair the problem, while retaining your installed programs and data
    3) As I say, you can use your current license to  to do a repair install. (never really used Linux myself - but as far as I know there's no really good games for it)
    4) Now is always a good time to back up to external media - even if there's nothing wrong with the machine!
     
    If you want to try a repair install yourself,  look here for instructions...  Repair Install
     
     
    Outside North America:
     
    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 29, 2012 9:40 PM
    Moderator
  • I've been through all the issues at that site as you suggested because I'm getting a bit embarrassed coming here now but nothing works... so, I'm back :(

    I'm only assuming, rather dangerous I know, that the updates stopped working about 14th June and my Windows suddenly became invalid same time that they might be related in some way. I'm no computer guru so that's a simple deduction that may bear no reality in fact. I throw it in simply because someone who knows about these things might consider it relevant. Might be two separate issues co-incidentally happening. My main problem remains the Genuine windows validation. The update stuff is less of a problem except it messes up my restore points everytime it fails to update. I've got tons of space so I've just whacked up the restore point space to a massive amount now - shame I never anticipated this before and did this earlier :(

    Regards.

    Friday, June 29, 2012 9:46 PM
  • (had to hunt to be able to respond to this one! <g>)

    There is a high possibility that the two issues are related.

    Often errors in WGA overflow into the Updates area. It's quite possible that the solution to one will point to the solution of the other.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, June 29, 2012 10:30 PM
    Moderator
  • Thanks Noel, Think I might have a look at that Repair install thing.

    I have tried WGA support and on-line chat several times to no avail. They've tried several things to be fair and one person was very helpful, agreed I'm genuine but been unable to help, one guy just said it looked like a technical problem and told me I might have to pay to ring a number to get it sorted out and then logged me off whilst I was trying to type - I kept a screenshot of that one. The e-mail customer service didn't help either. Then I got a scam mail and phone call from India or somewhere (never had one before) offering to help so you can imagine who frustrated I am. So, I ended up here and have received more useful help and advice than the official pathways, for which I'm very grateful.

    One more question ... if I uninstall all updates back to the point everything went pear-shaped would that help? After all, I've got very little to lose.

    Thanks again,

    Saturday, June 30, 2012 9:48 AM
  • Sorry about your travails in support-land :(

    I suspect that there will be no effect in uninstalling the updates - but I can't say that I've ever tried to use that as a solution (except where the is a provable connection), so don't know.

    As you say, at this point, there's really nothing to be lost by trying, and a reasonably limited risk (back up first though, just in case it brings everything to a grinding halt!)

    Is your OEM disk an RTM one, or does it have SP1 embedded? (if RTM, you could always try uninstalling SP1!)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, June 30, 2012 10:18 AM
    Moderator
  • Forgive my ignorance. I don't know what RTM means. I think it's an old one - it dates back to Aug 2010 so I don't think it had SP1 on but was a download later?

    I'm in the process of copying everything important off to DVDs - didn't realise how much stuff I had!! Could be a while. I'll let you know how I get on when I'm ready to 'experiment' with unistalling updates/repair install/total re-installation.

    Thanks again.

    Saturday, June 30, 2012 11:42 AM
  • "s.slade" wrote in message news:308fe925-c5dc-4272-a84e-fdf71f1031ee...

    Forgive my ignorance. I don't know what RTM means. I think it's an old one - it dates back to Aug 2010 so I don't think it had SP1 on but was a download later?

    I'm in the process of copying everything important off to DVDs - didn't realise how much stuff I had!! Could be a while. I'll let you know how I get on when I'm ready to 'experiment' with unistalling updates/repair install/total re-installation.

    Thanks again.

    RTM is the 'Release to Manufacture' - the initial release of the OS. Unless the disk states words to the effect of 'Includes Service Pack 1' then it's the RTM version.
    (and yes, Aug 2010 was before the release of SP1, so yours would be an RTM disk - you can download an SP1 disk ISO file from the links at http://www.heidoc.net/joomla/technology-science/microsoft )
     
    Heh - I had to get a couple of large external drive for my backups :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 30, 2012 12:17 PM
    Moderator
  • I'm just removing all the net framework 4 files now ... step 1  ... taking longer than I thought and probably won't make a difference but just keeping you informed in case I disappear because I've done something something the system doesn't like!

    Saturday, June 30, 2012 9:03 PM
  • "s.slade" wrote in message news:00039377-17a4-46fd-b1b6-c9268dcdcc4b...

    I'm just removing all the net framework 4 files now ... step 1  .... taking longer than I thought and probably won't make a difference but just keeping you informed in case I disappear because I've done something something the system doesn't like!

     
     
    :) thanks for the update!
    You may find it easier to completely remove .NET 4  using the Programs&Features, rather than ferret through the Installed Updates list.  (it's Microsoft .NET 4 in the list I think - I have 4.5RC installed which seems to have wiped my  v4 install, so it's difficult to tell)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 30, 2012 9:12 PM
    Moderator
  • Thanks for that, I was doing it one-by-one. I am currently doing it your way and will be doing a re-boot when I finish...
    Saturday, June 30, 2012 9:19 PM
  • I don't think that Microsoft .NET Framework 4 is in the Turn Windows Features On or Off menu.  I list Microsoft .NET Framework 3.5.1 there.  I am pretty sure that all of the Microsoft .NET Framework 4 Client Profile stuff is in the main Programs listing and in the updates.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Saturday, June 30, 2012 9:21 PM
    Answerer
  • "Cbarnhorst" wrote in message news:471458ce-17a6-4a4c-948e-d002855cfa3c...
    I don't think that Microsoft .NET Framework 4 is in the Turn Windows Features On or Off menu.  I list Microsoft .NET Framework 3.5.1 there.  I am pretty sure that all of the Microsoft .NET Framework 4 Client Profile stuff is in the main Programs listing and in the updates.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    The base install is there - the updates are in the Installed Updates listing
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 30, 2012 9:24 PM
    Moderator
  • Good news is that un-installing all Net framework4 did not crash my computer - bad news is that I'm still invalid.

    Okay, next step repair install. Everything important saved to several DVDs, love to be able to say saved to massive Terabyte external HD but that would be a lie.

    I'll report back if I can ...

    Thanks chaps ... see you on the other side :) ... maybe

    Saturday, June 30, 2012 9:37 PM
  • ... but before I do that I'm asked to log in as an administrator account ... fallen at the first hurdle - how do I do that? ... embarrassed
    Saturday, June 30, 2012 9:50 PM
  • You probably are already logged in as an admin - You will need to right-click on whatever shortcut you're using, and select Run as Administrator.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, June 30, 2012 11:32 PM
    Moderator
  • Can't uninstall SP1 ... error report comes up after a minute or so and says that not all progammes could be uninstalled. Tried several times.

    Can't repair as it says my Windows is more up-to-date than my disc - because I have SP1 uploaded presumably and can't uninstall it.

    Sunday, July 1, 2012 10:49 AM
  • You can download an SP1 ISO file from the links here - http://www.heidoc.net/joomla/technology-science/microsoft

    (make sure you get the right one!) burn the disk from it - you can right-click on the file and select 'Open with...' > 'Windows Image Disk Burner' or your usual disk burner (do not just copy the file to disk)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 11:11 AM
    Moderator
  • Okay, it's downloading, it'll be a while.

    I know this is going to sound daft but why am I downloading this ISO file? Will it allow me to update my current version?

    Thanks

    Sunday, July 1, 2012 12:49 PM
  • Nope  - it replaces it :)

    Up until XP, a process called Slipstreaming could be used to create integrated install disks by adding service packs and updates to an offline copy of the original disk.

    With the advent of NT6 (Vista, Win7 and Win8) that process no longer works, because of the complexity of the build method, and it's necessary to actually install Windows, update it, and create an image. This process is well beyond most people's ability or hardware/software, and can be full of pratfalls.

    MS has made available the downloads (on an unofficial basis) to allow people to bypass the necessity, and get genuine copies of the updated OS disks and enable repair installations and clean installations with the updated media.

    I would not be surprised if, when Win8 is fimally launched, there are no disks included in most of the license packs - everything will be done by download. Even in the earlier beta, they were testing upgrades by download, as well as by disk.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 1:53 PM
    Moderator
  • That's clearer. So, when I burn the iso to disk I just re-boot with that disk in and go for an update repair?
    Sunday, July 1, 2012 3:39 PM
  • No.  The Upgrade Install option is not available if you start the computer with the dvd.  If you start that way you can only do a Custom Install and that wipes out your programs and files.

    In order to do a repair-in-place upgrade (MS Speak for "repair install") you must start Windows and then insert the dvd so that Setup starts from the Desktop.  Then you will follow the normal steps to install to the point where you are offered the Upgrade Install and Custom Install options.  Choose Upgrade.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    • Marked as answer by s.slade Sunday, July 1, 2012 10:12 PM
    Sunday, July 1, 2012 4:03 PM
    Answerer
  • (Thanks Colin)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 4:32 PM
    Moderator
  • Brilliant ... well, here I go ...
    Sunday, July 1, 2012 4:33 PM
  • That didn't work ... suspect it's because I used the RTM version as my windows is that one and I can't get rid of SP1 so it says my version is more up-to-date and so can't be updated ... hmmm, maybe if I d/l the Home Premium SP1 (old) and try that?
    Sunday, July 1, 2012 4:42 PM
  • ?? which one did you download?

    You should have the Win 7 Home Premium SP1 Media Refresh x64  - the direct download lnk is

    http://msft.digitalrivercontent.net/win/X17-58997.iso


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by s.slade Sunday, July 1, 2012 10:11 PM
    Sunday, July 1, 2012 5:08 PM
    Moderator
  • Whoops! I downloaded the Win 7 Home Premium x64 RTM version... downloading the version you suggest now.

    Think I'll go for a run whilst that's happening :)

    Sunday, July 1, 2012 5:13 PM
  • :) - I had to check it about 6 times before I posted the link :)

    Have a good run - and good luck with the repair!


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 5:51 PM
    Moderator
  • Hello Noel and Colin,

                                    Early indications are mainly promising. I'm activated but more importantly I'm validated. MS Security essentials hasn't caught up as they think I'm unvalidated and google-drive isn't happy at all but did an update and now have to re-boot so crossed fingers that everything will work out fine... let you know in a couple of minutes ...

    Sunday, July 1, 2012 9:43 PM
  • You may find that you need to uninstall and reinstall MSE - it wouldn't be very unusual.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by s.slade Sunday, July 1, 2012 10:30 PM
    Sunday, July 1, 2012 10:05 PM
    Moderator
  • I'm still here. Google drive is no longer friends with me but I can start again. A warning note  Can't open ASIO.SYS!! (2) comes up but I'm ignoring that.

    Security essentials is happy with me now. Downloading 73 updates ...

    I might be premature here but I think you chaps have solved the problem where MS HELP couldn't. I've spent about 4hours minimum every night since 14th June on this and I guess everyone who helped me, especially the ones who REALLY helped me, spent many hours too. I am terribly disappointed in MS who have made a genuine user feel like a cheat and wasted so much time and only solved the problem because of people like you.

    Thank you.

    I hope I don't have to bother you kind people again - and I'll buy an external HD and back up from now on - shame, I backed up from Commodore days, IBM etc and never needed it since '82 but decided by 2010 didn't need to do it...so I guess I've been lucky until now :)

    Sunday, July 1, 2012 10:11 PM
  • Check in Event viewer about teh ASIO.sys file - it sounds like a driver of some kind....

    http://vip.asus.com/forum/view.aspx?id=20061120034553500&board_id=1&model=P5PL2&SLanguage=en-us&page=1

    may relate?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 10:31 PM
    Moderator
  • Forgot to say....

    You're welcome - I'm always happy when we get a resolution short of a clean install, no matter how long it takes :)

    Good Luck with it.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, July 1, 2012 10:33 PM
    Moderator
  • You're welcome.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Monday, July 2, 2012 12:08 AM
    Answerer