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Activation Issue RRS feed

  • Question

  • I have the same problem and the suggested solution does not work because the window titled "Activate Windows" remains blank... The program does not start properly. So we can't click "yes," we can't do anything!
    • Split by RickImAPC Friday, October 3, 2008 8:39 PM New Post
    Friday, October 3, 2008 8:04 PM

Answers

  • the4thpip,
     

    The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Home Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Home before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Friday, October 3, 2008 10:10 PM
    Friday, October 3, 2008 10:10 PM

All replies

  • the4thpip,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows XP.

    1. What edition/version of Windows XP is titled?

    ·         Home

    ·         Professional

    ·         Media Center

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=2abf99cd-a5e4-469c-802e-55ca8ec542d5&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Windows Genuine Advantage (WGA) program forums. We look forward to working with you.

    Rick, MS

    Friday, October 3, 2008 8:41 PM
  • here it is:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key
    Windows Product Key Hash:
    Windows Product ID: 55372-OEM-2114661-00536
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4C5B8DF9-DC8D-4F43-B150-0D6A46877DCD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Programme\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C5B8DF9-DC8D-4F43-B150-0D6A46877DCD}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VP63B</PKey><PID>55372-OEM-2114661-00536</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-1935655697-1343024091</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030927000000.000000+000</Date></BIOS><HWID>86F13A1701842069</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 



     

    • Edited by the4thpip Friday, October 3, 2008 8:58 PM
    Friday, October 3, 2008 8:52 PM
  • Oh, and it's the home edition. It says OEM Product on the seal.

    It's prompting me to re-activte within 3 days, but the activation program does not open more than a blank screen, as reported in the other thread I originally posted this reply to.
    • Edited by the4thpip Friday, October 3, 2008 9:02 PM
    Friday, October 3, 2008 9:00 PM
  • Please repost your Diag Report and do not edit it. Copy and Paste it into a post.

    Rick, MS
    Friday, October 3, 2008 9:13 PM
  • I only took out the product key sections, as by your instructions.

    Oh well. Whatever.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3YF32-FRH2T-VP63B
    Windows Product Key Hash: ndi7AyedwOKizpusgmzToPqLLhI=
    Windows Product ID: 55372-OEM-2114661-00536
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4C5B8DF9-DC8D-4F43-B150-0D6A46877DCD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Programme\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C5B8DF9-DC8D-4F43-B150-0D6A46877DCD}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VP63B</PKey><PID>55372-OEM-2114661-00536</PID><PIDType>3</PIDType><SID>S-1-5-21-602162358-1935655697-1343024091</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>KT400-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030927000000.000000+000</Date></BIOS><HWID>86F13A1701842069</HWID><UserLCID>0407</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Westeuropäische Normalzeit(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 



    Friday, October 3, 2008 9:15 PM
  • the4thpip,
     

    The diagnostic results help our team in determining the root cause of your issue. 

    The Windows XP Home Product Key installed on this computer was not assigned by Microsoft. The Product Key is counterfeit and was most likely generated by a Product Key generator. The Product Key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the End User Licensing Agreement (EULA).   You will find numerous sites where this Product Key has been posted.  Use your favorite search engine and paste in the Product Key.     

    There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. 

    This is why you may be seeing the "Software Counterfeiting" messages on your computer. You will need to uninstall Windows XP Home before any further complications occur from being non-genuine.

    Under NO circumstances should someone try to download/distribute ISO images for software from a P2P file sharing site or use a second-hand burned copies of software. Research has shown that about half of the software copies available on P2P download sites are infected with root kits, spyware, Trojans, and other potentially harmful malware. One file in particular was very alarming.  This file was an administrator account giving the attacker full control over both your system and data.  I would be very concerned about your system integrity because Windows is non-genuine.

    As a customer there are several options available for you to get to a “Genuine” status. For details on the ways to get “Genuine”, see the web page that outlined your validation failure details. It will provide all of the possible steps which you can take. Here is the link:

    http://www.microsoft.com/genuine

    If this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Request they immediately reimburse you and/or provide a Genuine Copy.

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you, who have become victims, to report piracy at the following link:

    http://www.microsoft.com/piracy/reporting/default.aspx

    Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs. 

    Again, we are sorry to hear about your situation. Please be sure to backup or otherwise off-load any data from the hard disk because a clean installation/re-imaging will destroy all personal user data on the hard drive.

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum.

    Rick, MS

    • Marked as answer by RickImAPC Friday, October 3, 2008 10:10 PM
    Friday, October 3, 2008 10:10 PM
  • I got the product key from the German Microsoft operator I called when I last activated the computer. 
    • Edited by RickImAPC Sunday, October 5, 2008 1:06 AM AUTH FMT TXT
    Friday, October 3, 2008 10:12 PM
  • I have had this copy of Windows XP for 6 years. When my hard disc broke twice under warranty and once the main board, I re-installed it several times and each time reactivated it succesfully, first with the product key on the label and then with the one provided by your colleague on the phone.  So please, check again what the problem could be, and look deeper.  I can guarantee that it is original, it's passed the Genuine Advantage test BEFORE Windows suddenly claimed I changed my hardware, though I didn't.

    • Edited by RickImAPC Sunday, October 5, 2008 1:07 AM AUTH FMT TXT
    Friday, October 3, 2008 10:16 PM
  • As time may be running out for me, I wll install Ubuntu as a backup on my computer. But I paid money for an original XP license, I OWN an original XP license no matter what you think, and I expect to continue to be able to USE my XP license.
    Friday, October 3, 2008 10:17 PM
  • the4thpip,

    Thank you for posting back. Thank you for posting this information. I will escalate this issue with my team and supervisor to see what exactly is going on with your issue. Since it is Friday night where I am, I will need to follow up with this information on Monday. I wanted to check back to see how your thread was before beginning my weekend.

    May I ask, just curious, what Antimalware (Anti:virus/spyware/adware) security suite you use? Also, when the last complete system scan was done?

    I also wonder if the German Microsoft person you spoke with gave you a Product Key for an OEM System Builder Edition of Windows XP Home... Any way for you to verify this?

    Was your computer built by you? Or an OEM like Dell or Gateway? Referring to your initial purchase of your copy Windows XP Home..

    You had mentioned that your hard drive was replaced twice. And your motherboard once. You had mentioned you used the product key on the system box, and then had to use the one the German Microsoft support agent gave you. What was the specific issue surrounding the new key being given?

    Any information you can provide will help me analyze the overall data in your post.

    Thank you,

    Rick, MS
    Saturday, October 4, 2008 2:17 AM
  • But by Monday, my 3 days will have expired. :-(

    I use "Spybot search & destroy" and Avira AntiVir Personal edition, I ran a full scan on the former about 10 days ago and on the latter this week.

    I did not build  this computer, I bought it from atelco, one of Germany's leading computer retailers. I did have to install XP Home edition myself from the CD that came with it. I bought the Computer with an additional 5 year warranty insurance. Which was good as a little over 2 years after I got it, the mainboard died. I had to reinstall XP, obviously, and could activate again online. I think I had tried reinstalling it to fix the "Blue screen" problems that had actually been caused by the mainboard, so when a year or so later the main hard drive had to be replaced, the product key on the holographic seal no longer worked and I had to get a new one by phone, which SHOULD have been one for the home edition as that is what I told the lady I had. I have since used xp with no real problems, and I did the upgrade for the WGA check months ago succesfully, so I am SURE that I have a genuine XP copy. 



    Here is what happened yesterday in detail:
    I had to switch to the secured windows mode today to fix a problem with Adobe Reader. Strangely, when I did so, windows informed me that I needed to reactivate my copy of XP within 3 days as I had made "significant hardware changes since the purchase of XP." The last change I actually made was adding some RAM about 2 years ago and buying a new monitor in February.

    But every time I click the "activate" key-symbol, or launch it from the start menu, that, the activation program crashes on me!
    So I try a system restore - just to find that all my restore dates have disappeared.

    The MS hotline has already gone home for the 3 day weekend... Which might leave me locked out of windows by Monday! That might leave me no choice but to switch to Linux / Ubuntu, but I know very little about that platform and would prefer to stick with XP!
    Saturday, October 4, 2008 5:32 AM
  • Well, a repair installation of XP seems to have fixed the original problem... now for all the drivers and settings to come back.

    Here is what I did, for other people who may have the same problem:

    1. Downloaded Service Packs 2 and 3 as executable files and saved them to my external hard drive.
    2. Put in Windows XP CD and rebooted.
    3. When it said "hit any key to boot from CD", hit a key.
    4. Pretended I was installing XP new on your computer. That means: Didn't hit R the first time I waspromted to choose between "R" and "enter" - that would take you to a repair console that would do you no good. Accept the legal stuff with F8 and THEN when your computer notices there is a Windows installation already, THEN you choose "R" for the repair installation.
    5. Got a comic book and said next to the computer while it did the installation. This will take at least 30 minutes. At some point, it started asking for certain drivers... The descriptions of the drivers didn't tell me much, so I had to try various CDs from my "current PC set-up" box of software.
    6. Entered the Product Key from the shiny seal that came with my XP CD.
    7. Yes! The activation window works now! I chose the phone activation method, as I was not going to go online without all the hotfixes that had come out since 2001!
    8. Install Service Pack 2. Reboot. Install Service Pack 3. Reboot.
    9. Go online and do windows update. Guess what? I have an official version of XP. 
    10. Get graphics driver and whatever else is missing.

    Only took 7 hours out of my Saturday!!
    • Edited by RickImAPC Sunday, October 5, 2008 1:10 AM AUTH FMT TXT
    Saturday, October 4, 2008 8:03 PM
  • the4thpip,

    I am glad that you were able to resolve your situation.  I sill will be reviewing this on Monday with my colleagues & Supervisor to further investigate what happend.

    Customer who pay for Retail Micorosoft programs are entitled to Phone Support. 

    Thank you for visiting the WGA program forum.

    Rick, MS
    • Edited by RickImAPC Sunday, October 5, 2008 2:15 AM AUTH FMT TXT
    Sunday, October 5, 2008 1:02 AM