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Email Message to Track Option Greyed Out RRS feed

  • Question

  • We are using the MS Dynamics CRM Outlook plugin on Microsoft Outlook 2010 x86. When I go into File > CRM > Options > Email, the option "Select the email messages to track in Microsoft Dynamics CRM" is set to "Email messages in response to CRM email" and is greyed out. We would like to set this to track all email messages for certain users. Any ideas why this option may not be available?
    Tuesday, September 11, 2012 9:26 PM

Answers

  • Try checking the box by: Check Incoming e-mail in Outlook and determine... that is above the Track checkbox

    Jason Lattimer

    Tuesday, September 11, 2012 9:31 PM
    Moderator

All replies

  • Try checking the box by: Check Incoming e-mail in Outlook and determine... that is above the Track checkbox

    Jason Lattimer

    Tuesday, September 11, 2012 9:31 PM
    Moderator
  • An absurdly easly solution. Guess I didn't put the two together since they are separated by a horizontal line, so I figured they were unrelated. Thanks for the help!
    Tuesday, September 11, 2012 9:42 PM