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printer error 0x0000000d

Question
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I can no longer access one of my printers from my lap top
During a Onecare uninstal reinstall in conection with another problem this printer has acquired a problem
In the refresh list it says Onecare cannot instal this printer and will keep trying
If I try to force the issue I get the above error message
Clearing the list does not work
I cannot sort the problem from Control Panel
Friday, November 14, 2008 8:42 PM
Answers
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Steve
I could not deal with the reply straignht away
The problem arose as a byproduct of the other problems I was having - I think the several uninstall/reinstalls of OneCare had something to do with it
Your advice did not work, so I redid it but adfter unsharing the printers I uninstalled the problem printer and restarted the sharing which was OK
I then reinstalled the printer and this time it shares OK
So maybe the glitch was on the main computer.
Thursday, November 27, 2008 8:33 PM
All replies
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Did this problem go away with the removal of the PC PitStop program, Ray?
-steve
Monday, November 17, 2008 6:01 PMModerator -
Unfortunately no.
The PC PitStop program is on my desktop computer, to which the printer is directly attached
The printer problem is on the laptop which has wireless connections to the desktop
Also the problem started after a Onecare install/uninstall on the desktop, rather than with the use of PC PitStop program
Monday, November 17, 2008 7:01 PM -
So the problem pre-existed the installation of PC Pitstop on the desktop?
Have you tried unsharing the printer in OneCare on the desktop, removing it from the laptop list, then sharing it again on the desktop?
-steve
Tuesday, November 18, 2008 1:29 AMModerator -
Steve
I could not deal with the reply straignht away
The problem arose as a byproduct of the other problems I was having - I think the several uninstall/reinstalls of OneCare had something to do with it
Your advice did not work, so I redid it but adfter unsharing the printers I uninstalled the problem printer and restarted the sharing which was OK
I then reinstalled the printer and this time it shares OK
So maybe the glitch was on the main computer.
Thursday, November 27, 2008 8:33 PM -
Thanks for the update, Ray. It sounds like the driver got out of whack in some way, perhaps with the OneCare reinstalls.
-steve
Sunday, November 30, 2008 9:05 PMModerator