locked
Windows Activation Problem (Bug)? RRS feed

  • Question

  • Can't open control panel, personal prefrences, can't print, can't start software licencing service - Error 5 Access Denied 0x80070005, cant start notifications error 0x80070426.

     

    Have been searching for a week for a solution, none is forthcoming. I have read ALL the relevent posts in the forums - nothing. This is a clean install. Please advise of a course of action.

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-Q47CR-TVTTK-J6BKK
    Windows Product Key Hash: 22ordPnbp/JGZKQn7yufuQo8v3I=
    Windows Product ID: 89578-OEM-7304142-77699
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {D30D2EE5-8938-4D14-8640-5467A149EEF5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.070523-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D30D2EE5-8938-4D14-8640-5467A149EEF5}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J6BKK</PKey><PID>89578-OEM-7304142-77699</PID><PIDType>3</PIDType><SID>S-1-5-21-3300697147-3039047744-612561904</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N-SLI DELUXE ACPI BIOS Revision 1203</Version><SMBIOSVersion major="2" minor="4"/><Date>20070919000000.000000+000</Date></BIOS><HWID>75333507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    This copy of Windows did not pass genuine validation.

    Either an unauthorized change was made to your Windows license or a software program installed on this computer is not currently compatible with Windows Vista.

    Recommended Solution

    1. Restart the Software Licensing service.
      • Click the Start button, click All Programs, click Accessories, right-click Command Prompt, and then choose Run as administrator. The Command Prompt window opens.
      • In the Command Prompt window, type the command net start slsvc and then press ENTER.
      • When the message "Software Licensing service was started" appears, close Command Prompt window.
      • Validate your copy of Windows again by going to http://www.Microsoft.com/genuine and clicking Validate Windows.
    2. If Windows validation still fails after restarting the Software Licensing service, then try repairing the corrupted file with Disk Cleanup. The Disk Cleanup process will handle finding the files and prompting to repair them.
      • For the latest information on compatibility issues, visit the Microsoft Genuine Advantage Forum (English Only) or Windows Vista Newsgroups. A solution for known compatibility issues may be available from Microsoft or from the software vendor.
      • If there are no known issues with software already installed on your computer, it may be necessary to remove any recently installed software (including Microsoft updates) in order to resolve the problem. To uninstall programs, open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select a program, and then click Uninstall.
      • After updating or uninstalling potentially incompatible software, validate Windows again by going to Windows Vista Newsgroups. A solution for known compatibility issues may be available from Microsoft or from the software vendor.
      • If there are no known issues with software already installed on your computer, it may be necessary to remove any recently installed software (including Microsoft updates) in order to resolve the problem. To uninstall programs, open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features. Select a program, and then click Uninstall.
      • After updating or uninstalling potentially incompatible software, validate Windows again by going to http://www.Microsoft.com/genuine and clicking Validate Windows.

    Need More Help?

    If you're still unable to validate Windows or you need additional assistance, Microsoft can help. See all of your options for support including how to contact us and the steps for submitting a technical support request.

    Additional links

    • Read more about the Windows Genuine Advantage program
    • Review frequently asked questions
    • Search the Windows Vista discussion groups
    • Visit the Microsoft Genuine Advantage Forum (English Only).
    [0x80070426]
    Wednesday, February 27, 2008 10:30 AM

Answers

  • Hi Murdo,

     

      My Dev Team has not supplied me with any suggestions, I suggest creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for more in depth support (make sure you tell them what we have all ready had you tried, so they don't give you the same steps)

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Saturday, March 8, 2008 12:01 AM

All replies

  • Hi Murdo,

     

      In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the servise is stopped, Vista throws errors. There is no indication why the service has stopped.

     

      If you haven't already, please try the below steps. If following the steps causes any error(s), please provide me the full error message.

     

     

    If you have acces to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option Access computer with reduced functionality

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 27, 2008 8:44 PM
  • I have tried that already..but here is the error info. I have full admin rights on the computer.

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Users\Murdo>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Users\Murdo>

    Wednesday, February 27, 2008 11:43 PM
  • Hi Murdo,

     

    ~If you did run the CMD.exe as Administrator then:

     

    The window would be named "Administator: Command Prompt" and in the window it would show:

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>

     

     

    ~If you did not run the CMD.exe as Administrator then:

     

    The window would be named "Command Prompt" and in the window it would show:

     

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

    C:\Users\Murdo>

     

     

    Please be sure to run the CMD.exe as Administrator so you don't receive the "Access is denied." error when running the net start slsvc command.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Thursday, February 28, 2008 12:31 AM
  • Hi Darin,

     

    Recieved the following -

     

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>

    Thursday, February 28, 2008 8:31 AM
  • Hi Murdo,

     

      Well, that's not right ...I've looped in my Dev Support team and am having them look at this. I hope to have more information for you shortly.

     

    Darin

     

    Thursday, February 28, 2008 8:33 PM
  • Hi Darin,

     

    Any more suggestions/solutions? not being able to print is becoming a real pain.

     

    M

     

    Thursday, March 6, 2008 5:16 PM
  • Hi Murdo,

     

      My Dev Team has not supplied me with any suggestions, I suggest creating a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029 for more in depth support (make sure you tell them what we have all ready had you tried, so they don't give you the same steps)

     

     

    Sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

    Saturday, March 8, 2008 12:01 AM