Validation problems RRS feed

  • Question

  • In our Company we have bought and are using a Volume License for WindowsXP pro. Online validation goes fine and by using the MGA-tool I get an OK, but there are still - on newly installed PC's - popping a window up saying that maybe the WinXP is not genuine.

    Diagnostic Report (1.5.0540.0):
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-FB6Q9-7CD3K-QCQV8
    Windows Product Key Hash: JOD5cm0LdhiWpbB6DSMEMCh59pM=
    Windows Product ID: 55274-640-0713996-23257
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: SXXF4LC
    ID: 00017c21-2f4a-44c1-b509-2499e46810dc
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 126 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 100
    Office Diagnostics:

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>00017c21-2f4a-44c1-b509-2499e46810dc</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-QCQV8</PKey><PID>55274-640-0713996-23257</PID><PIDType>1</PIDType><SID>S-1-5-21-3124688065-1674258831-2395332304</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq nc6220 (PL814AV)</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DTU Ver. F.10</Version><SMBIOSVersion major="2" minor="3"/><Date>20060210000000.000000+000</Date></BIOS><HWID>41E73F07018400E2</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>76541AC80540500</Val><Hash>1QcFaf9QXUyCVy/zpKP8M100YDY=</Hash><Pid>73931-640-1611372-57160</Pid></Product></Products></Office></Software></GenuineResults> 

    - PeterEmil

    Thursday, August 10, 2006 6:33 AM


  • Peter,

    Try clicking "Start", then "Run" and type "wgatray.exe /b"

    Let us know if that solved your problem

    Friday, August 11, 2006 3:25 PM

All replies

  • Peter,

    Looking at the data from that particular computer. It's good to go... What issues are you having on it? If your having messages, where exactly are there?

    I know this is really basic, but have you tried rebooting?


    Thursday, August 10, 2006 1:20 PM
  • Yes, I have tried to reboot.

    At startup this LapTop and several others with same installation gets a message box in the middle of the screen saying:

    This system has recently recieved an update from Microsoft.

    The update will display logon notifications and reminders if your system is not running genuine Microsoft Windows.

    If you recieve a notification, you will be given the opportunity to resolve this problem.


    In the lower right corner of the screen there are a message:

    Ask for genuine MS software

    This copy of windows is not genuine

    You may be a victim of counterfeiting

    Friday, August 11, 2006 9:48 AM
  • Peter,

    Try clicking "Start", then "Run" and type "wgatray.exe /b"

    Let us know if that solved your problem

    Friday, August 11, 2006 3:25 PM
  • The problem comes and goes as the sun.

    I have no problems with updating from "Windows Update" and the PC seems to work perfect after I have answerd "Yes" to solve the problem later.

    As the PC is starting normally some of the times and I can't force it to give the "Non Genuine"-message, it gave no immediate effect to restart the PC and use "wgatray.exe /b" From "Start" "Run".


    Monday, August 14, 2006 6:14 AM
  • Peter:


    I'm assuming, since you have a Volume account, you have a technical account manager within Microsoft?


    Can you have them contact me directly? I will work with you to resolve the issue. This is very peculiar.

    If not, let me know and we can figure something out by filing a free WGA support case: http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&


    Monday, August 14, 2006 7:32 AM