J David Arnold,
Unfortunately there are two ways as Carey has mentioned.
By internet connection and by phone.
Please keep trying to contact Microsoft by phone or by internet connection.
If you are able to connect by internet connection,
we request all users to initially run the Genuine Diagnostics tool. The tool will try and identify the individual issue you may be experiencing. Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.
Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.
Lori MS
Lori MS