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Unable to activate WinXP RRS feed

  • Question

  • Clean re-install of System Builder OEM due to some blue screen issues.

    Try to activate and I get the following:

    "Online activation cannot be completed at this time..."

    I click the telephone button and call the provided number and speak the number on the activation screen. The automated system states that it cannot validate my number at this time and that it's transferring me to a customer support representative. Next I get "The call cannot be completed as dial, please hangup and try again"  - note that this is Microsoft's system transferring me - I can't dial again without going through the whole process again. So I've done it 3 times. Same sequence of events.

    While I'd really like to vent, I'd like to know if there is any other way to activate?
    Saturday, July 26, 2008 4:32 AM

Answers

  • There are only two (2) ways to activate: via the internet or by phone.  Please follow the procedure to activate by phone until you are successful.

    How to activate Windows XP
    http://support.microsoft.com/kb/307890/en-us

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by StephenHolm Monday, July 28, 2008 10:45 PM
    Saturday, July 26, 2008 2:16 PM
    Moderator

All replies

  • There are only two (2) ways to activate: via the internet or by phone.  Please follow the procedure to activate by phone until you are successful.

    How to activate Windows XP
    http://support.microsoft.com/kb/307890/en-us

    Please note: I am not a Microsoft employee...only a voluntary forum contributor.
    • Marked as answer by StephenHolm Monday, July 28, 2008 10:45 PM
    Saturday, July 26, 2008 2:16 PM
    Moderator
  • J David Arnold,

    Unfortunately there are two ways as Carey has mentioned.
    By internet connection and by phone.

    Please keep trying to contact Microsoft by phone or by internet connection.

    If you are able to connect by internet connection, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Lori MS

    Lori MS
    Monday, July 28, 2008 4:56 PM