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Problem with Windows 7 Pro Says Upgrade key is invalid RRS feed

  • Question

  • Had pro on another computer.  Had to send it in for service and it returned without it loaded.  No need to load it on that computer but want to load it on the netbook so I can have wallpaper and play a movie if I want.  Not sure why there isn't that option on it already.  Getting notice that it is an invalid key.  If you want folks to buy your software upgrades, you need to make it easier to get these items resolved.  Hours of trying to reserch issues is not good for your customer base.  If I don't hear back, I'll work on getting an illegal copy because this is stupid.
    Sunday, November 27, 2011 6:29 PM

Answers

  • "Noel D Paton" wrote in message news:90a18600-aebd-470e-b66b-0e438b99b9e3...
    "dlzimmie" wrote in message news:f8d2183b-fbd7-4d50-8a87-af3958430417...

    Thank you for your response.  Hopefully I did the thread right.  The pro was Windows 7 professional and the only thing in the box was the upgrade key.  My Vaio came back with Windows 7 Home edition.  I bought the pro to eliminate having to repurchase numerous programs from xp.  As it turns out I ended up buying a bunch of them so they would work on 7.  That's why I no longer need it on that laptop.  I'm not sure what you mean as Anytime or full disk package.  It was in a box that I bought at Best Buy.  The netbook has Windows 7 starter edition.  Did I answer your questions sufficiently?

     

    Please go to the Validation site – www.microsoft.com/genuine/validate and see what it says – your report looks OK to me, except for a warning that the machine has not been validated.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
    (after further reading...)
     
    The system here is Starter – if the Upgrade was an Anytime Upgrade (which it sounds like it was, if there were no disks in the package), then it’s limited to use on only the original edition if Windows (any computer, but only either Start or Home)– which is why it won’t upgrade a computer with a different edition.
    Please check the packaging tat came with the Upgrade to check what type of Upgrade it is.
     
    You have two alternatives.
    1) purchase a new upgrade from Starter to Pro and install that on this computer – which leaves the current upgrade available for resale or for use in the other
    2) purchase an Anytime Upgrade for this PC from Starter to Home Premium, install that, and then use the Home Premium to Pro Anytime Upgrade to further upgrade this system – which means that the Vaio cannot be upgraded without a  further purchase.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 29, 2011 7:15 PM
    Sunday, November 27, 2011 8:15 PM
    Moderator

All replies

  • "dlzimmie" wrote in message news:9cd0a521-8758-4377-84d4-7c77d4e419bf...
    Had pro on another computer.  Had to send it in for service and it returned without it loaded.  No need to load it on that computer but want to load it on the netbook so I can have wallpaper and play a movie if I want.  Not sure why there isn't that option on it already.  Getting notice that it is an invalid key.  If you want folks to buy your software upgrades, you need to make it easier to get these items resolved.  Hours of trying to reserch issues is not good for your customer base.  If I don't hear back, I'll work on getting an illegal copy because this is stupid.
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!
     
    What type of Upgrade was the Pro? AnyTime or a full disk package?
     
    (How come the computer came back without an OS? – or did it come back reinstalled with the original OS?)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 27, 2011 7:16 PM
    Moderator
  • Sunday, November 27, 2011 7:16 PM
    Moderator
  • Thank you for your response.  Hopefully I did the thread right.  The pro was Windows 7 professional and the only thing in the box was the upgrade key.  My Vaio came back with Windows 7 Home edition.  I bought the pro to eliminate having to repurchase numerous programs from xp.  As it turns out I ended up buying a bunch of them so they would work on 7.  That's why I no longer need it on that laptop.  I'm not sure what you mean as Anytime or full disk package.  It was in a box that I bought at Best Buy.  The netbook has Windows 7 starter edition.  Did I answer your questions sufficiently?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6DHR7-X99PJ-3FGDB
    Windows Product Key Hash: QeXBTi1VsLHgVi2/T3o9Gqd7mLo=
    Windows Product ID: 00342-OEM-8992752-30008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {D5948837-D473-4A07-86EC-4169BB8227B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D5948837-D473-4A07-86EC-4169BB8227B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-3FGDB</PKey><PID>00342-OEM-8992752-30008</PID><PIDType>2</PIDType><SID>S-1-5-21-668156221-1206356755-915522212</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-1100 Tord</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20090916000000.000000+000</Date></BIOS><HWID>3CBB0600018400E4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>756529AC3016586</Val><Hash>U0Xj3PvBZDhZbH5H2l6R6/A99I4=</Hash><Pid>89388-707-2819053-65821</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-530008-02-1033-7600.0000-2672009
    Installation ID: 006550681713618830890870476073764804406580022706423336
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3FGDB
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 11/27/2011 12:27:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAQABAAIAAAABAAAAAgABAAEAnJ90g0LwWm6+K7bUGO36kywichk=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   091609  APIC1111
      FACP   091609  FACP1111
      HPET   091609  OEMHPET
      MCFG   091609  OEMMCFG
      SLIC   HPQOEM  SLIC-MPC
      OEMB   091609  OEMB1111
      ASF!   LEGEND  I865PASF
      SSDT   PmRef  CpuPm

    Sunday, November 27, 2011 7:37 PM
  • "dlzimmie" wrote in message news:f8d2183b-fbd7-4d50-8a87-af3958430417...

    Thank you for your response.  Hopefully I did the thread right.  The pro was Windows 7 professional and the only thing in the box was the upgrade key.  My Vaio came back with Windows 7 Home edition.  I bought the pro to eliminate having to repurchase numerous programs from xp.  As it turns out I ended up buying a bunch of them so they would work on 7.  That's why I no longer need it on that laptop.  I'm not sure what you mean as Anytime or full disk package.  It was in a box that I bought at Best Buy.  The netbook has Windows 7 starter edition.  Did I answer your questions sufficiently?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-6DHR7-X99PJ-3FGDB
    Windows Product Key Hash: QeXBTi1VsLHgVi2/T3o9Gqd7mLo=
    Windows Product ID: 00342-OEM-8992752-30008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Mini 110-1100 Tord</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>308F0 Ver. F.17</Version><SMBIOSVersion major="2" minor="4"/><Date>20090916000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 3FGDB
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 11/27/2011 12:27:44 PM

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   091609  APIC1111
      FACP   091609  FACP1111
      HPET   091609  OEMHPET
      MCFG   091609  OEMMCFG
      SLIC   HPQOEM  SLIC-MPC
      OEMB   091609  OEMB1111
      ASF!   LEGEND  I865PASF
      SSDT   PmRef  CpuPm

    Please go to the Validation site – www.microsoft.com/genuine/validate and see what it says – your report looks OK to me, except for a warning that the machine has not been validated.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 27, 2011 7:48 PM
    Moderator
  • "Noel D Paton" wrote in message news:90a18600-aebd-470e-b66b-0e438b99b9e3...
    "dlzimmie" wrote in message news:f8d2183b-fbd7-4d50-8a87-af3958430417...

    Thank you for your response.  Hopefully I did the thread right.  The pro was Windows 7 professional and the only thing in the box was the upgrade key.  My Vaio came back with Windows 7 Home edition.  I bought the pro to eliminate having to repurchase numerous programs from xp.  As it turns out I ended up buying a bunch of them so they would work on 7.  That's why I no longer need it on that laptop.  I'm not sure what you mean as Anytime or full disk package.  It was in a box that I bought at Best Buy.  The netbook has Windows 7 starter edition.  Did I answer your questions sufficiently?

     

    Please go to the Validation site – www.microsoft.com/genuine/validate and see what it says – your report looks OK to me, except for a warning that the machine has not been validated.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
    (after further reading...)
     
    The system here is Starter – if the Upgrade was an Anytime Upgrade (which it sounds like it was, if there were no disks in the package), then it’s limited to use on only the original edition if Windows (any computer, but only either Start or Home)– which is why it won’t upgrade a computer with a different edition.
    Please check the packaging tat came with the Upgrade to check what type of Upgrade it is.
     
    You have two alternatives.
    1) purchase a new upgrade from Starter to Pro and install that on this computer – which leaves the current upgrade available for resale or for use in the other
    2) purchase an Anytime Upgrade for this PC from Starter to Home Premium, install that, and then use the Home Premium to Pro Anytime Upgrade to further upgrade this system – which means that the Vaio cannot be upgraded without a  further purchase.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, November 29, 2011 7:15 PM
    Sunday, November 27, 2011 8:15 PM
    Moderator
  • Thanks for your help.  I think I understand.  I won't use the pro again so I'll have to decide if I want the upgrade.  All I want is the wallpaper and to run DVD's.  I think it's $80.  Thanks again.
    Debbie Z
    Sunday, November 27, 2011 9:17 PM
  • "dlzimmie" wrote in message news:eee1ef26-3f55-4b41-a5bc-96c88597bedc...
    Thanks for your help.  I think I understand.  I won't use the pro again so I'll have to decide if I want the upgrade.  All I want is the wallpaper and to run DVD's.  I think it's $80.  Thanks again.
    Debbie Z
     
    You can do both with Home Premium – check and see how much an Anytime Upgrade is from Start to HP first – and check the advantages....
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 27, 2011 9:42 PM
    Moderator