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Detailed Validation Problem - Diagnostic Info Below RRS feed

  • Question

  • Unable to download a recommended MS Windows service routine (see below) because of following Windows validation error (after having successfully installed the Windows Notification software at linkid 69498) -

     “You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.

     [0x80080299]”

     (Having intermittent restarting problems (blank display). Windows Event Viewer issued a warning re ‘EVENT_FAILED_CLASS_HIVE_UNLOAD’ and recommended downloading ‘User Profile Hive Cleanup’.)

     Please advise. Thank You.

    Diagnostic Report (1.7.0012.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Detailed Status: N/A

    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT

    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=

    Windows Product ID: 55274-OEM-2211906-00102

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    ID: c028b609-1661-4b82-a0c1-df85600831f7

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.723.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic:

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.5.554.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    OGA Version: Failed to retrieve file version. - 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-3178-80070002

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: c:\windows\system32\oembios.bin

    File Mismatch: c:\windows\system32\oembios.dat

    File Mismatch: c:\windows\system32\oembios.sig

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>c028b609-1661-4b82-a0c1-df85600831f7</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1664189552-3912113027-4107741180</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 9100                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20050308000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>786F3407018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell INSPIRON I9100</model></SBID><OEM/></MachineData>              <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>8E6C00577FEF0C</Val><Hash>fvyvqgnybg1s286thN9SNWDpOiA=</Hash><Pid>73102-OEM-5690251-40927</Pid><PidType>6</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, February 12, 2007 1:17 PM

Answers

  • Salem:

     

    It looks like your system has some tampered OEM files which is causing the validation failure. If you look at the file-mismatch section, it notes that ALL of your OEM files are having inconsistencies with the standard Dell OEMSLP image. I would recommend doing a repair installationtion with your Dell Recovery media.

     

    -phil

    Tuesday, February 13, 2007 9:24 PM
  • Hi SalemMa,

      I will try to give you a high level explanation.

    In the Diagnostic Report(line: 8) it shows: "Windows License Type: OEM SLP".

    This type of license is a version of Windows that can only be installed (legally) on the computer(s) that it was created for (in your case Dells). It knows what kind of computer it is residing on by the specific files on that computer. If those files are corrupt, been modified or are missing, then you start getting the behavior you are experiencing.

    In the Diagnostic Report (under "File Scan Data-->") you see:

    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Your version of Windows either can not Read or can not fully Understand these files.

    These files can only be repaired/replaced by doing a repair installation with your Dell Recovery media.

    Hope this helps,
    Darin

    Thursday, February 15, 2007 11:46 PM

All replies

  • Can you describe the issue you're having in a bit more detail? I dont really understand what you're trying to do.

     

    Is it failing when you're going to Windows Update?

     

    -phil

    Monday, February 12, 2007 10:58 PM
  • Windows validation is required at the MS DOWNLOAD CENTER before one can download the above stated service routine (User Profile Hive Cleanup Service). The above stated Windows validation error message is obtained during the validation process and hence am unable to download the service.
    Tuesday, February 13, 2007 12:22 AM
  • Salem:

     

    It looks like your system has some tampered OEM files which is causing the validation failure. If you look at the file-mismatch section, it notes that ALL of your OEM files are having inconsistencies with the standard Dell OEMSLP image. I would recommend doing a repair installationtion with your Dell Recovery media.

     

    -phil

    Tuesday, February 13, 2007 9:24 PM
  • This system is over 3 years old and has had its share of crashes and hang-ups down through the years. It does not surprise me that there may exist some corrupt files (OEM or otherwise). A number of the  Dell factory installed programs were uninstalled a long time ago. I don't understand what this has to do with the GENUINENESS of my Windows  OS and MS Programs ....which the Windows Validation Program says ARE GENUINE!! Please explain.

    Tuesday, February 13, 2007 10:06 PM
  • Hi SalemMa,

      I will try to give you a high level explanation.

    In the Diagnostic Report(line: 8) it shows: "Windows License Type: OEM SLP".

    This type of license is a version of Windows that can only be installed (legally) on the computer(s) that it was created for (in your case Dells). It knows what kind of computer it is residing on by the specific files on that computer. If those files are corrupt, been modified or are missing, then you start getting the behavior you are experiencing.

    In the Diagnostic Report (under "File Scan Data-->") you see:

    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Your version of Windows either can not Read or can not fully Understand these files.

    These files can only be repaired/replaced by doing a repair installation with your Dell Recovery media.

    Hope this helps,
    Darin

    Thursday, February 15, 2007 11:46 PM