none
Validation not returning to download site

    Question

  • Hi

     

    when I try to download a file from Microsoft downloads, for example from here

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22050

    It says on the page "Validation required" so I click on the Continue button and go to the

    validation site here

    http://www.microsoft.com/download/en/handoff.aspx?id=22050&LegitCheckError=93

    So I click on continue and am sent here

    http://www.microsoft.com/australia/windows/

    The MS Site, I do not get returned to the site where I can download the file,

    this happens with whatever MS Update file I try to download on my fully updated Vista 32 PC with

    IE9 and fully legal and genuine software, activated as required.

    Hope someone has an answer, please see my MGADiag results below

    Thanks

    Daniel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H2QD2-V4DCP-X7QB8
    Windows Product Key Hash: MvKKFuoJKNIo4kxOa/fSwfVoEj0=
    Windows Product ID: 89578-OEM-7332157-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {DAC59CC6-40E3-48CF-A395-9BB9F3490D97}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Standard - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DAC59CC6-40E3-48CF-A395-9BB9F3490D97}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X7QB8</PKey><PID>89578-OEM-7332157-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1286122557-4233981037-984630459</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7502</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>FA313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>C0E5D1459AE7E4B</Val><Hash>9bYSmZR9nfEsP0IniZkboCCwq+E=</Hash><Pid>54187-752-3039094-17812</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500102-02-1033-6000.0000-2762009
    Installation ID: 219936599945749116861183540973985495559281150110187485
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: X7QB8
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAEAAQAEAAAAAwABAAEA6GFW9vSrQgM67LRr7HTy9B4DuiSpeWcDTFGsVoO1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   MEDION  MEDIONAG
      FACP   MEDION  MEDIONAG
      HPET   MEDION  MEDIONAG
      MCFG   MEDION  MEDIONAG
      SLIC   MEDION  MEDIONAG
      SSDT   PmRef  CpuPm


    Wednesday, September 21, 2011 7:24 PM

Answers

  • Okay,

     

    thanks for your help, and thanks for hanging in there, I am in the process of the clean install, just installing SP2. (offline of course)

     

    Regards

     

    Daniel

    Sunday, September 25, 2011 8:54 PM

All replies

  • "Daniel-Sydney" wrote in message news:9ce0c99c-38ff-4abc-b6e7-ec82c1e5b502...

    Hi

     

    when I try to download a file from Microsoft downloads, for example from here

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22050

    It says on the page "Validation required" so I click on the Continue button and go to the

    validation site here

    http://www.microsoft.com/download/en/handoff.aspx?id=22050&LegitCheckError=93

    So I click on continue and am sent here

    http://www.microsoft.com/australia/windows/

    The MS Site, I do not get returned to the site where I can download the file,

    this happens with whatever MS Update file I try to download on my fully updated Vista 32 PC with

    IE9 and fully legal and genuine software, activated as required.

    Hope someone has an answer, please see my MGADiag results below

    Thanks

    Daniel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H2QD2-V4DCP-X7QB8
    Windows Product Key Hash: MvKKFuoJKNIo4kxOa/fSwfVoEj0=
    Windows Product ID: 89578-OEM-7332157-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DAC59CC6-40E3-48CF-A395-9BB9F3490D97}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X7QB8</PKey><PID>89578-OEM-7332157-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1286122557-4233981037-984630459</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7502</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>FA313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>C0E5D1459AE7E4B</Val><Hash>9bYSmZR9nfEsP0IniZkboCCwq+E=</Hash><Pid>54187-752-3039094-17812</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel

    Partial Product Key: X7QB8
    License Status: Licensed

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000

      SLIC   MEDION  MEDIONAG
      SSDT   PmRef  CpuPm

     
     
    What Anti-Virus or other security software is currently running – what AV has EVER been installed on this PC (even if not activated)??

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 21, 2011 7:56 PM
    Moderator
  • @Noel: cf. http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/problem-with-validation/75335521-c95f-4dbf-91a4-928e9bba6bc6 


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Wednesday, September 21, 2011 9:57 PM
  • Thanks, Robear!

     

    @Daniel

    Please try validation at www.microsoft.com/genuine/validate - what EXACTLY happens there for you?

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 21, 2011 10:04 PM
    Moderator
  • Thanks, Robear!

     

    @Daniel

    Please try validation at www.microsoft.com/genuine/validate - what EXACTLY happens there for you?

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi

     

    I am sent here

    http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&cCode=USA&PageName=validate

     

    Cheers

     

    Daniel

    Thursday, September 22, 2011 1:50 AM
  • "Daniel-Sydney" wrote in message news:f8617b38-5044-4dc7-aaf2-d409b2fbb622...

    Thanks, Robear!

     

    @Daniel

    Please try validation at www.microsoft.com/genuine/validate - what EXACTLY happens there for you?

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi

     

    I am sent here

    http://www.microsoft.com/genuine/validate/ValidationResult..aspx?displaylang=en&cCode=USA&PageName=validate

     

    Cheers

     

    Daniel

    ...and what happens then? – you should see a spinning green circle, and then be passed to the Success/Fail pages.
     
    if not – reset your Internet Options Security settings to Default and try again.
    If that doesn’t work, go to www.microsoft.com/genuine/diag, and see what it reports.
     
    Post back with results and a new MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 22, 2011 8:51 AM
    Moderator
  • Noel

    hi, I am rushing out but will get the reset and report done tomorrow.

    There was no spinning circle and the page stayed where it was for quite a while

    the I closed it.

    regards

     

    Daniel

    Thursday, September 22, 2011 9:14 AM
  • Hi

    I just tried  www.microsoft.com/genuine/validate again and I now get the green circle and and get sent here

    http://www.microsoft.com/genuine/validate/ValidationResult.aspx?displaylang=en&cCode=USA&PageName=validate

    and I see there is a message that "Because Windows is genuine I can enjoy the security" etc I'm not sure

    if that showed the first time, certainly there was no green circle or message that the validation process is happening.

    I reset my security levels, went www.microsoft.com/genuine/diag and ran the diagnostics and passed everything.

    Please see below for my MGADiag report.

    I have tried the original download site and still have exactly the same issue I posted about.

    Regards

    Daniel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H2QD2-V4DCP-X7QB8
    Windows Product Key Hash: MvKKFuoJKNIo4kxOa/fSwfVoEj0=
    Windows Product ID: 89578-OEM-7332157-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {DAC59CC6-40E3-48CF-A395-9BB9F3490D97}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.110617-0336
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Standard - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DAC59CC6-40E3-48CF-A395-9BB9F3490D97}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X7QB8</PKey><PID>89578-OEM-7332157-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1286122557-4233981037-984630459</SID><SYSTEM><Manufacturer>MEDIONPC</Manufacturer><Model>MS-7502</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>FA313507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MEDION</OEMID><OEMTableID>MEDIONAG</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>C0E5D1459AE7E4B</Val><Hash>9bYSmZR9nfEsP0IniZkboCCwq+E=</Hash><Pid>54187-752-3039094-17812</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500102-02-1033-6000.0000-2762009
    Installation ID: 219936599945749116861183540973985495559281150110187485
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: X7QB8
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAEAAQAEAAAAAwABAAEA6GFW9vSrQgM67LRr7HTy9B4DuiSpeWcDTFGsVoO1KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   MEDION  MEDIONAG
      FACP   MEDION  MEDIONAG
      HPET   MEDION  MEDIONAG
      MCFG   MEDION  MEDIONAG
      SLIC   MEDION  MEDIONAG
      SSDT   PmRef  CpuPm

     

    Thursday, September 22, 2011 6:15 PM
  • "Daniel-Sydney" wrote in message news:be77d60e-b045-4a4d-8f98-02c26da5c1d7...

    Hi

    I just tried  www.microsoft.com/genuine/validate again and I now get the green circle and and get sent here

    http://www.microsoft.com/genuine/validate/ValidationResult..aspx?displaylang=en&cCode=USA&PageName=validate

    and I see there is a message that "Because Windows is genuine I can enjoy the security" etc I'm not sure

    if that showed the first time, certainly there was no green circle or message that the validation process is happening.

    I reset my security levels, went www.microsoft.com/genuine/diag and ran the diagnostics and passed everything.

    Please see below for my MGADiag report.

    I have tried the original download site and still have exactly the same issue I posted about.

    Regards

    Daniel

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H2QD2-V4DCP-X7QB8
    Windows Product Key Hash: MvKKFuoJKNIo4kxOa/fSwfVoEj0=
    Windows Product ID: 89578-OEM-7332157-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    You seem to be properly activated and validated now  - what happens when you try and download a WGA-dependent file?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 22, 2011 6:28 PM
    Moderator
  • You seem to be properly activated and validated now  - what happens when you try and download a WGA-dependent file?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi

    I still get the same problem, I click on Validate and I am sent here

    http://www.microsoft.com/download/en/handoff.aspx?id=22050&LegitCheckError=93

    I click on Continue and am sent here

    http://windows.microsoft.com/en-AU/windows/home

    Thanks and regards

    Daniel

     

     

     

    Thursday, September 22, 2011 6:50 PM
  • "Daniel-Sydney" wrote in message news:f19ef071-e376-4ca7-91a3-53ae91503391...

    Hi

    I still get the same problem, I click on Validate and I am sent here

    http://www.microsoft.com/download/en/handoff.aspx?id=22050&LegitCheckError=93

    Daniel

     

    Unfortunately, I suspect that the problem is server-side, rather than on your end – or if it is at your end, then it’s a problem with your security settings or software.
     
    Please give a link to the file you are attempting to download so that I can try it from here.
    Please also let us know what security software you are running – AV/Firewall/Anti-malware/etc
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, September 22, 2011 7:22 PM
    Moderator
  • <kibbitz>

    I believe this was a clean install of Vista and MSE was the only AV installed straight after activation but I do have registry entries for Norton and Mcafee and Mcafee Online scan has a disabled entry in MSCONFIG Startup tab...  [Source]

    Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly.

    [You may want to print these instructions for offline reference. If a Step says to reboot, reboot.]

    ACTIONS:

    1. Uninstall McAfee Security Scan Plus and anything else named McAfee or Norton listed in Programs and Features, then reboot.

    2a. Download the Norton Removal Tool, saving it to your desktop:  ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    2b. Download the McAfee Consumer Products Removal Tool, saving it to your desktop:  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

    3. Close all open applications (i.e., anything with an icon on the taskbar).

    4a. Right-click on the file you saved in #2a above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

    4b. Right-click on the file you saved in #2b above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot again.

    5. Re-assert Internet Explorer as the default Browser in the CUSTOM (<=important!) section of Set Program Access and Computer Defaults & reboot again. 

    6. Open Internet Explorer (only!) to http://support.microsoft.com/kb/310049 [ignore the title, etc.] & run the Fix It.

    7. Open Internet Explorer (only!) to http://support.microsoft.com/kb/923737 & run the Fix It.

    8. IMPORTANT - DON'T SKIP THIS STEP! => Open Internet Explorer (only!) to http://support.microsoft.com/kb/971058 & run the Fix It in DEFAULT and then AGGRESSIVE modes. [1]

    9. Reboot one last time & test.

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] Full Disclosure: Running the Fix It in AGGRESSIVE mode will delete your Update History but not the list of Installed Updates.

    </kibbitz>


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Thursday, September 22, 2011 7:56 PM
  • Hi

     

    here is the link to the file I am trying to download (BTW I did download it from my other PC)

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22050

    I have MSE and Windows firewall, I do not have any other resident or "watching" malware

    programs but I do run Malwarebytes, Superantispyware anmd Spybot periodically.

     

    regards

     

    Daniel

    Thursday, September 22, 2011 7:58 PM
  • Hi

    I carefully followed your instructions, the only iossue was that I could not specifically set IE as the default browser, I selected it but the system kept reverting

    to "Use current browser".

    I did have Chrome installed but I have now uninstalled it using Revo and it does not show as an option in Browsers but I still can only make "Use current browser"

    as the default.

     

    But the original problem with validation still persists.

     

    Thanks and regards

     

    Daniel

     

    Thursday, September 22, 2011 10:12 PM
  • I carefully followed your instructions, the only issue was that I could not specifically set IE as the default browser, I selected it but the system kept reverting to "Use current browser".

    Don't worry about that, it's "WYSIWYG" normal.

    If you (re)assert the default & then go back to double-check the setting, it'll read "Use my current..." but now it'll be "pointing" to IE so you don't need to change anything or re-do anything. [Think about it.]

    Now we need your answer to one of the unanswered questions in your original (Answers forum) thread:

    Are ALL of the following updates listed in View installed updates (not Update History)?

        • KB2570947, KB2616676; KB2559049, KB2567680, KB2563894, KB2556532; KB2532531 & KB2555917

    No, you can't use Search for this, you'll have to examine the list manually.

    IIRC the updates will be listed in descending order (i.e., the most-recently installed updates [e.g., KB2570947 & KB2616676] will be at the bottom or end of the list.

    ~~~~~~~~~~~~~~~

    Note: Understand that you're in a different time zone (i.e., UTC +10) than me (UTC -4) or Noel (UTC +1). I'm posting this at 7:26 PM Thursday (my time), which would be 9:26 AM Friday for you.

    Thursday, September 22, 2011 11:22 PM
  • Hi

    wow that took a while but all are installed, as I would have expected, I always install all MS Updates except drivers.

    Regards

    Daniel

    Friday, September 23, 2011 1:59 AM
  • Please answer all of the following diagnostic questions by number in your next reply (no need to quote this post):

    1. In your original thread, you stated, "I believe this was a clean install of Vista and MSE [which] would have been [done] about 12 Months ago." Why was the "clean install" necessary? Did this "clean install" include formatting the hard-drive?

    Note: If your IE Favorites and the contents of My Documents folder were still present afterwards, you did a Repair Install, not a clean install.

    2. Why are MalwareBytes' AntiMalware (MBAM), Spybot and S*PERAntispyware (SAS) installed? Have any of these applications (especially MBAM) ever detected & removed anything?

    3a. In your original thread, you also told us that "this happens with whatever MS Update file I try to download on either my Vista 32 or W7 64 PC's both with IE9 and fully legal and genuine software, activated as required."

    Are your computers networked and can you access files on the Vista computer from the Win7 computers (and vice versa)?

    3b. Are the Win7 computers fully-patched at Windows Update as far as you know?

    3c. Has any "malware" ever been detected & removed on the Win7 computers?

    3d. Do you participate in P2P file sharing (i.e., torrents)?

    4a. When (exact date) was Windows Internet Explorer 9 installed according to Update History? [1]

    4b. Something's amiss with the User-Agent string in your MGA log [Mozilla/4.0 (compatible; MSIE 8.0; Win32], especially with IE9 installed.

    Please open IE (only!) to this page: http://www.fiddlertool.com/ua.aspx. Highlight/select ONLY the red text at the top of the page and copy it to your clipboard. Paste the contents of your clipboard into your next reply as your answer for #4b.

    4c. Is Firefox, Chrome or any other alternate browser installed by any chance and if so, are you using IE9 when attempting to download hotfix KB2522422? [2]

    ====================================
    [1] Start | Control Panel | Windows Update | Update History (in left-hand menu

    [2] Chances are the hotfix will not resolve the script errors you're getting when attempting to print with IE9 but that's off-topic for this thread.


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Friday, September 23, 2011 1:58 PM
  • 1. In your original thread, you stated, "I believe this was a clean install of Vista and MSE [which] would have been [done] about 12 Months ago." Why was the "clean install" necessary? Did this "clean install" include formatting the hard-drive?

    It seems (from Control Panel Updates) the install was 3rd Oct 2009  I really do not recall the method positively, I have three PC's and a Laptop and my usual method is to format then install and certainly that is what I do on the PC I usually use but as this is the PC my wife uses  perhaps not. I did have CA Antivirus installed on this PC and Norton Internet security but both caused problems so I changed to MSE, I thought that was after the install but looking at the timeline it was not.

    Note: If your IE Favorites and the contents of My Documents folder were still present afterwards, you did a Repair Install, not a clean install.

    I always Backup/Export IE Favourites to a USB drive and import after install I do not use and have not shown my wife to use My Documents but no matter, assume that it was an upgrade

    2. Why are MalwareBytes' AntiMalware (MBAM), Spybot and S*PERAntispyware (SAS) installed? Have any of these applications (especially MBAM) ever detected & removed anything?

    Yes they have but only cookie type files that may record internet usage, I delete them when found.

    3a. In your original thread, you also told us that "this happens with whatever MS Update file I try to download on either my Vista 32 or W7 64 PC's both with IE9 and fully legal and genuine software, activated as required."

    My W7 PC is working okay now, I'm not sure why.

    Are your computers networked and can you access files on the Vista computer from the Win7 computers (andvice versa)?

    They were networked before I installed Vista on my wife's PC but since I installed Vista I had too many issues networking the two PC's so I did not bother, if I want to transfer files I simply copy to a USB drive, walk down the stairs and copy to my wife's PC. Printers are shared.

    3b. Are the Win7 computers fully-patched at Windows Update as far as you know?

    Definitely yes

    3c. Has any "malware" ever been detected & removed on the Win7 computers?

    Yes, some nasties got in (not sure how) but since the initial removal only cookie type file have been detected and removed.

    3d. Do you participate in P2P file sharing (i.e., torrents)?

    No, never have on any either PC, seriously I am strenuously opposed to illegal software

    4a. When (exact date) was Windows Internet Explorer 9 installed according toUpdate History? [1]

    11th September 2011, I did install it earlier but because of a printing problem I uninstalled and reverted to IE8, I reinstalled IE9 because of its better security

    4b. Something's amiss with the User-Agent string in your MGA log [Mozilla/4.0 (compatible;MSIE 8.0; Win32], especially with IE9 installed.

    Please open IE (only!) to this page: http://www.fiddlertool.com/ua.aspx. Highlight/select ONLY the red text at the top of the page and copy it to your clipboard. Paste the contents of your clipboard into your next reply as your answer for #4b.

    Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0)

    4c. Is Firefox, Chrome or any other alternate browser installed by any chance and if so, are you using IE9 when attempting to download hotfixKB2522422? [2]

    No, I uninstalled Chrome and have not had Firefox or any other browser installed on this PC

    ====================================
    [1] Start | Control Panel | Windows Update | Update History (in left-hand menu

    [2] Chances are the hotfix will not resolve the script errors you're getting when attempting to print with IE9 but that's off-topic for this thread.

    I resolved this by running a KB fix for Canon printers, even though I have a HP

    Please hang in there

    regards

    Daniel 

    Friday, September 23, 2011 7:32 PM
  • Comment: We should probably go back to your thread in Answers forum for the rest of this but let's stay in this forum thread (with Noel's indulgence) to avoid confusion. Thanks.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Please answer all of the following diagnostic questions by number in your next reply (no need to quote this post):

    1. Since you did the clean install of Vista in October 2009, you've had CA Antivirus (CA) and then Norton Internet Security (NIS) and then Microsoft Security Essentials (MSE) installed, is that correct?  [YES/NO]

    2a. Had your CA and/or NIS subscription(s) ever expired since October 2009?

    2b. Did you uninstall CA & reboot before you installed NIS?  [YES/NO]

    3a. In Windows Explorer [WinKey+E], navigate to & right-click on

      C:\Program Files\Microsoft Security Client <=this folder

    Select PROPERTIES: What is the Created date displayed on the resulting GENERAL tab?

    3b. Did you (a) uninstall NIS and then (b) download/run the Norton Removal Tool & reboot (c) before you installed MSE?  [YES/NO]

    4. When (approx. date) did you (a) first install IE9; (b) install Chrome; and then (c) uninstall Chrome?

    5. Please run the MGA Diagnostic Tool again but do not post the entire log in your next reply. Instead, I want you to locate the User Agent line and copy/paste the entire line into your post. Examples:

        User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

        User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Win32) or similar

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Off-topic PS: I'm utterly amazed to hear that the Canon hotfix (KB2522422) resolved the script error.  Thanks for posting this!

     


    [note2self:Chromefix]
    Saturday, September 24, 2011 1:06 AM
  • Hi

     

    sorry this took so long to get back, I was out most of yesterday.

     

    Answers to your questions

     

    1) Yes, First NIS, then MSE, then CA then MSE again as CA caused problems.

    2a) NIS had expired, CA has not yet expired.

    2b) Yes

    3a) Wednesday, ‎4 ‎May ‎2011, ‏‎7:26:58 AM

    3b) No, I uninstalled using Revo, rebooted then installed MSE

    4) IE9: Not sure, but it was shortly after it was first released, uninstalled a couple of days later then reinstalled 11th Sept 2011

         Chrome: Installed Roughly Feb 2011, uninstalled 22nd Sept 2011

    5) User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    BTW I have checked (again) in Help/About Internet Explorer and I have IE9 Installed, 9.0.8112.16421. Update Version 9.0.2

    regards

    Daniel

    Saturday, September 24, 2011 7:51 PM
  • Q: Had your CA and/or NIS subscription(s) ever expired since October 2009?
    A: NIS had expired...

    Q: Did you (a) uninstall NIS and then (b) download/run the Norton Removal Tool & reboot (c) before you installed MSE?
    A: No, I uninstalled using Revo, rebooted then installed MSE

    You should have replaced NIS with CA or MSE before your NIS had expired!

    You should have (a) uninstalled NIS and then (b) downloaded/run the Norton Removal Tool & reboot (c) before you installed MSE and/or CA.

    You are seeing the effects of a hijackware infection, possibly compounded by a W32/Alureon-variant rootkit infection.  See...

       • Cleaning a Compromised System
          http://technet.microsoft.com/en-us/library/cc700813.aspx

    Then see the (my) ANSWER post in this thread and follow those instructions (to-the-letter and in order! ) to return your computer to a secure & functional state: http://answers.microsoft.com/thread/c44429fb-3f7c-4646-8529-5a97bb3cd0eb

    Note: The computer should not be connected to the internet or any local networks (i.e., other computers) in its current state. All of your personal data (e.g., online banking & credit-card passwords) should be considered at-risk, if not already compromised.

    Wish I'd had better news for you. Good luck!


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Sunday, September 25, 2011 2:14 AM
  • I am installing Vista after removing the network cable that connects to the Internet and after formatting the drive, using the format option in the install dialogue...The question I have is: When installing, my time zone came up correctly as the default setting, how did the install process know what it was if formatting has removed all information on the drive?  [source]


    If you need additional assistance with the clean install, please begin your own, new thread in this forum: http://answers.microsoft.com/en-us/windows/forum/windows_vista-system 

    Good luck!


    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
    Sunday, September 25, 2011 7:21 PM
  • hi

     

    I'm not sure it is not related to this thread, the question is related to there being use-able info still on a drive I am installing on because it is clean and

    not corrupted but I will post as instructed.

    BUT I have another question, I have found this MS article on removing W32/Alureon infections,

    could this have been another option for me?

    http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?name=Win32%2FAlureon

    Regards

    Daniel

    Sunday, September 25, 2011 7:28 PM
  • I have found this MS article on removing W32/Alureon infections, could this have been another option for me?
    No
    Sunday, September 25, 2011 8:37 PM
  • Okay,

     

    thanks for your help, and thanks for hanging in there, I am in the process of the clean install, just installing SP2. (offline of course)

     

    Regards

     

    Daniel

    Sunday, September 25, 2011 8:54 PM