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Reactivation Issue with Laptop and removable secondary hard drive RRS feed

  • Question

  • Hi,

     

    I have a strange problem. I am running Vista on a Lenovo / IBM ThinkPad T60p. Those laptops come with a bay where I can put a removable drive, dvd rom, a battery and other hardware.

     

    I run a fully activated Windows Vista Ultimate on this machine. Every time I swap my DVD drive for my secondary hard drive and later on reboot the machine, Vista asks me to reactivate my copy.

     

    Vista itself is installed on the primary hard drive of the laptop, which is not removable and always in place. I know, that I can reactivate Vista on so often. How can I prove Microsoft that I am using a genuine Vista copy, at some point they will not let me reactivate, I am sure.

     

    For their system, this surely looks like a pirated license key at some point, but I cannot do anything I know off.

     

    Yesterday I talked to MS support Germany for about an hour about this problem, but they told me it is my problem of using a removable hard drive... Well, strange in Windows XP I did not have this problem, so surely something on the MS side of things has changed, or?

     

    Please let me know what I can do about that, because this make using Vista a liability for me. I cannot all the time reactivate the copy, can I?

     

    Diagnostic Tool Output

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Cached / Grace status: (N/A, hr = 0xc004f012) / 0x0
    Windows Product Key:
    Windows Product Key Hash:
    Windows Product ID:
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {79E875B3-FEA9-4B59-BD4D-D3A0BED30AA7}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0xc004f012) / 0x0 / (N/A, hr = 0xc004f012)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.070207-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-...

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

     

    Thanks for your support,

    Daniel

     

     

    Wednesday, July 18, 2007 1:44 PM

Answers

  • Daniel:

     

    Actually, in Windows XP the same item exists - however the hardware "Snapshots" are treated slightly different in the backend server rules (as designated by Hardware manufacturers) differ between XP and Vista.

     

    You should be able to telephone activate easily. As well, I would inquire with your Laptop manufactuer (as they should have provisions available for specific "hotswap" customers such as yourself).

     

    Telephone activation can be prompted by using the start menu then typing in "slui.exe 4" in the RUN command.

     

    -phil

    Wednesday, July 25, 2007 12:59 AM

All replies

  • Hello,

     

    is there no response for such cases. I have met two clients who have similar problems.

     

    Thanks,

    Daniel

    Tuesday, July 24, 2007 8:15 PM
  • Daniel:

     

    Actually, in Windows XP the same item exists - however the hardware "Snapshots" are treated slightly different in the backend server rules (as designated by Hardware manufacturers) differ between XP and Vista.

     

    You should be able to telephone activate easily. As well, I would inquire with your Laptop manufactuer (as they should have provisions available for specific "hotswap" customers such as yourself).

     

    Telephone activation can be prompted by using the start menu then typing in "slui.exe 4" in the RUN command.

     

    -phil

    Wednesday, July 25, 2007 12:59 AM