Problems updating Windows.PLEASE HELP!

All replies

• 

  

  0

  Sign in to vote

  Your problem appears to be that the Software Licensing Service is not running. and it must, if Vista is not to complain.
   Have you been using any form of Registry Cleaner??
  First check that the Service is set to start Automatically –
  Click on Start,
   in the Search box, type
  SERVICES.MSC
  and hit the Enter key.
  Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties.
  Make sure that it’s set to Automatic, and click Apply

   Once that’s properly set, Start the service – how long before it appears to stop again? Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

   Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results. 

  net start slsvc
  sc qc slsvc
  sc queryex slsvc
  sc qprivs slsvc
  sc qsidtype slsvc
  sc sdshow slsvc

    Here are some instructions to make life easier :)
  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 
  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 
  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, July 5, 2012 11:13 PM

  Moderator
• 

  

  0

  Sign in to vote

  I started the Software Licensing Service, and it ran for about half a second before abruptly stopping. I then got the error code 0x80070005

  I also ran the commands in the CP and got these results:

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

  C:\Users\OSU2011>net start slsvc
  System error 5 has occurred.

  Access is denied.

  
  C:\Users\OSU2011>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService

  C:\Users\OSU2011>sc queryex slsvc

  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -2147024891  (0x80070005)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :

  C:\Users\OSU2011>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege

  C:\Users\OSU2011>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS

  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED

  C:\Users\OSU2011>sc sdshow slsvc

  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)

  Friday, July 6, 2012 12:41 AM
• 

  

  0

  Sign in to vote

  On Fri, 6 Jul 2012 00:41:22 +0000, Zack0710 wrote:

   

  >

  >

  >I started the Software Licensing Service, and it ran for about half a second before abruptly stopping. I then got the error code 0x80070005

  >

  >I also ran the commands in the CP and got these results:

  >

  >

  >

  >

  >

  >Microsoft Windows [Version 6.0.6002] Copyright (c) 2006 Microsoft Corporation. All rights reserved.

  >

  >C:\Users\OSU2011>net start slsvc System error 5 has occurred.

  >

  >Access is denied.

   

   

  You ran the commands from an ordinary User prompt, not from an

  Elevated Command prompt window.

  please try again - following my instructions above.

   

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, July 6, 2012 11:30 PM

  Moderator
• 

  

  0

  Sign in to vote

  Sorry, I just followed the instructions and ran from an elevated CP. I got these results:

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>net start slsvc
  The Software Licensing service is starting.
  The Software Licensing service could not be started.
  
  A system error has occurred.
  
  System error 5 has occurred.
  
  Access is denied.
  
  
  C:\Windows\system32>sc qc slsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
          LOAD_ORDER_GROUP   : ProfSvc_Group
          TAG                : 0
          DISPLAY_NAME       : Software Licensing
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Windows\system32>sc queryex slsvc
  
  SERVICE_NAME: slsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 1  STOPPED
          WIN32_EXIT_CODE    : -2147024891  (0x80070005)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 0
          FLAGS              :
  
  C:\Windows\system32>sc qprivs slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Windows\system32>sc qsidtype slsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: slsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Windows\system32>sc sdshow slsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
  RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
  
  C:\Windows\system32>

  Hope this helps.

  Saturday, July 7, 2012 2:12 AM
• 

  

  0

  Sign in to vote

  Still am Access Denied error :(

  This is often due to massive file corruption, and may take a clean install to repair properly.

  Let's see how bad it is.

  Please run a full CHKDSK and SFC scan.... 
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key.
   
  You will be told that the drive is locked,
  and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   
  The chkdsk will take a few hours depending on the size
  of the drive, so be patient!

  After the CHKDSK has run, Windows should boot normally
  (possibly after a second auto-reboot) - then run the SFC

  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found

  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type

  SFC /SCANNOW

  and hit the Enter key
   
  Wait for the scan to finish - make a note of any error messages - and then reboot.
   Post an MGADiag report with details of any error messages encountered.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 7, 2012 7:42 AM

  Moderator
• 

  

  0

  Sign in to vote

  Any progress??

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, July 14, 2012 11:24 AM

  Moderator
• 

  

  0

  Sign in to vote

  Sorry for the late response, I've been busy with a few things.

  When I ran SFC/SCANNOW I got this:

  Microsoft Windows [Version 6.0.6002]
  Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>SFC /SCANNOW
  
  Beginning system scan.  This process will take some time.
  
  Beginning verification phase of system scan.
  Verification 100% complete.
  Windows Resource Protection found corrupt files but was unable to fix some of th
  em.
  Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
  C:\Windows\Logs\CBS\CBS.log
  
  C:\Windows\system32>

  Then I ran MGA Diag. Tool and got this:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  Validation Status: Invalid License
  Validation Code: 50
  Cached Online Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
  Windows Product ID: 89578-OEM-7332157-00204
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {D79C0272-A0F8-4417-B4CA-B56568AC1E5F}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.091208-0542
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Access Runtime (English) 2007 - 121
  Microsoft Office Home and Student 2007 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\OSU2011\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{D79C0272-A0F8-4417-B4CA-B56568AC1E5F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2489338607-3580791091-1481803668</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20090603000000.000000+000</Date></BIOS><HWID>77323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-001C-0409-0000-0000000FF1CE}"><LegitResult>121</LegitResult><Name>Microsoft Office Access Runtime (English) 2007</Name><Ver>12</Ver><Val>A6DF1BF2503CD6C</Val><Hash>dTTDvXHN4cR0t+IYAOhhFudJX58=</Hash><Pid>00000-694-0010114-62483</Pid><PidType>2</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>BA9B91AA46CDF2E</Val><Hash>4uPc2GxuwJin03NaOtmhkTc7KUo=</Hash><Pid>81602-919-8678893-68405</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software Licensing service is not running.
  
  Windows Activation Technologies-->
  N/A
  
  HWID Data-->
  HWID Hash Current: NAAAAAEAAQABAAIAAQACAAAAAwABAAEAeqgI58IS2jMs5nYOKB/y9FRtF/sc38B8rFZGyg==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL   WN09   
    FACP DELL   WN09   
    HPET DELL   WN09   
    MCFG DELL   WN09   
    SLIC DELL   WN09   
    SSDT PmRef CpuPm
  
  

  Sunday, July 15, 2012 7:15 PM
• 

  

  1

  Sign in to vote

  OK - please copy teh CBS.log  file to your desktop (you can't work on it directly), and then right-click on the copy, and select Sent To .... Compressed file. Save it to your desktop, and then upload it to your SkyDrive or other favoured fileshare site. Post a link to it in your reply.

  we'll see how bad the damage is, then ;)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Friday, July 27, 2012 12:16 PM
  • Marked as answer by Noel D PatonModerator Wednesday, August 1, 2012 9:58 PM

  Sunday, July 15, 2012 7:31 PM

  Moderator
• 

  

  0

  Sign in to vote

  Any progress yet?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Wednesday, July 25, 2012 7:15 PM

  Moderator