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Installed new WGA engine; validation incomplete [0x80080299] RRS feed

  • Question

  • Spyware definitions for Windows Defender beta (v. 1.1.1347.0) that I'm running were reported as obsolete; began running the Windows Defender update, then recalled that I would usually have to update the spyware definitions by running Windows Update anyway due to problems with the beta.

    Began running Windows Update; Windows Update asked me to install the new Windows Genuine Advantage engine. I proceeded.

    Attempted to complete a Windows Update from windowsupdate.microsoft.com. When I attempted to run Windows Update, it would ask me to validate; when I would proceed with the validation, it would return the error "Validation Incomplete: Unable to Perform Validation [0x80080299]". Restarted computer and tried again; failed. Uninstalled Norton Internet Security completely using the Symantec SymNRT tool; tried Windows Update again; still unable to validate.

    Went to Windows Genuine Advantage Diagnostic Site (http://www.microsoft.com/genuine/diag) and successfully completed validation there after changing Internet Options->Security->Internet->Custom Level...->Miscellaneous->"Access Data Sources Across Domains" to "Prompt". However, next time I attempted Windows Update, it still asked me to validate, and the validation still failed.

    Am reinstalling Norton Internet Security because the issue appears to be unrelated to this 3rd party firewall. Throughout the course of my troubleshooting, the Windows Firewall was left enabled, though I did try the Windows Update once with the Windows Firewall down.

    WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-TY78H-GBX66-2TTV3
    Windows Product Key Hash: gbJUHcQ0NLkC8aW5ZWfbcIDNBlA=
    Windows Product ID: 55274-OEM-2215335-11781
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: aa0f38ec-058b-4e6a-b9ed-2fc5e55c5b19
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 109
    Office Diagnostics:

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>aa0f38ec-058b-4e6a-b9ed-2fc5e55c5b19</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2TTV3</PKey><PID>55274-OEM-2215335-11781</PID><PIDType>3</PIDType><SID>S-1-5-21-484763869-261903793-682003330</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X ACPI BIOS Revision 1011</Version><SMBIOSVersion major="2" minor="3"/><Date>20030129000000.000000+000</Date></BIOS><HWID>CD2C3E8F0184396B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Wednesday, May 24, 2006 5:20 AM

Answers

  •  

    Hi,

    some of us got the same error code, you can find what I tried in this thread, at the bottom of the first page.

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=410485&SiteID=25

     

    have fun

    the_general

    Wednesday, May 24, 2006 9:42 AM
  • The listed fix (i.e., renamed c:\windows\system32\LegitCheckControl.dll, completed Windows Validation via My Computer -> Help -> "Is this copy of Windows legal?") resolved the issue. Like the_general, I found that the new LegitCheckControl.DLL had the extension capitalized as well.

    Thanks, General.

    Sincerely,

    the_specific

    Wednesday, May 24, 2006 2:21 PM

All replies

  •  

    Hi,

    some of us got the same error code, you can find what I tried in this thread, at the bottom of the first page.

    http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=410485&SiteID=25

     

    have fun

    the_general

    Wednesday, May 24, 2006 9:42 AM
  • The listed fix (i.e., renamed c:\windows\system32\LegitCheckControl.dll, completed Windows Validation via My Computer -> Help -> "Is this copy of Windows legal?") resolved the issue. Like the_general, I found that the new LegitCheckControl.DLL had the extension capitalized as well.

    Thanks, General.

    Sincerely,

    the_specific

    Wednesday, May 24, 2006 2:21 PM