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    Been using Windows 7 for several months now. Just today, on startup, got a message that this copy of windows may not be genuine. Now I have a note in the bottom right of my desktop showing "Windows 7, Build 7600, This copy of Windows is not genuine". Ran the MGA Diagnostics Tool, the results are below.  Please help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {30C92AA2-8A65-45C9-85EF-E10464C25F2E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30C92AA2-8A65-45C9-85EF-E10464C25F2E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4089208558-289913844-3364303176</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HPE-410f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100907000000.000000+000</Date></BIOS><HWID>AEB93F07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:23:2011 20:12
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAAEAAAAAQABAAEAln3m9x6zIJFIgt4rYj0CqCBPR1WqkgLQ

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      SRAT   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      OEMB   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Tuesday, January 17, 2012 5:07 PM

Answers

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    "tcnontech" wrote in message news:e322b259-1070-4d7f-a4a1-f3a278248c48...
    When I start the computer, I get a message say that Windows may not be genuine. It has an option to "Ignore" or "Get Genuine". When selecting "Get Genuine" I get a Windows Activation error message, Code: 0x80070005, Description: Access is Denied.
     
     
    I suspect that the problem is with the Software Protection Service – or with the files it needs to modify to do its job.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, January 20, 2012 9:09 PM
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:17 AM
    Tuesday, January 17, 2012 10:51 PM
    Moderator

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  • Question
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    "tcnontech" wrote in message news:9cfa1c3e-126c-4256-a87e-7122cf3ebf95...

    Been using Windows 7 for several months now. Just today, on startup, got a message that this copy of windows may not be genuine. Now I have a note in the bottom right of my desktop showing "Windows 7, Build 7600, This copy of Windows is not genuine". Ran the MGA Diagnostics Tool, the results are below.  Please help.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HPE-410f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>6.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100907000000.000000+000</Date></BIOS

     

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

     

    Please check the Properties of the System32 folder – specifically, is it marked as Hidden in the properties dialogue??
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 5:49 PM
    Moderator
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    It its not marked as Hidden. It is marked as Read Only.
    Tuesday, January 17, 2012 6:39 PM
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    "tcnontech" wrote in message news:5814d04b-141a-43cd-8a43-bc39967c852a...
    It its not marked as Hidden. It is marked as Read Only.
     
     
    With a ‘blob’? – or with a tick?
    A ‘blob’ is normal – because some of the files in it are supposed to be Read-Only
    If it’s marked with a tick, then remove the tick by click on it, then click Apply, and accept the warnings – this should reset it back to normal for applicable files (it may be worth trying it even with a blob)
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, January 17, 2012 6:51 PM
    Moderator
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    It is marked with a blob. Attempted to unmark it entirely, received an "Error Applying Attributes" "An error occured applying attributes to the file: C:\windows\system32\aaclient.dll. Access is denied. Also for accessibilitycpl.dll, ACCTRES.dll, acledit.dll, aclui.dll, acppage.dll, acproxy.dll, actioncenter.dll, actioncenterCPL.dll, ActionQueue.dll, ... Several others. Did apply attributes to many files.
    Tuesday, January 17, 2012 10:26 PM
  • Question
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    When I start the computer, I get a message say that Windows may not be genuine. It has an option to "Ignore" or "Get Genuine". When selecting "Get Genuine" I get a Windows Activation error message, Code: 0x80070005, Description: Access is Denied.
    Tuesday, January 17, 2012 10:35 PM
  • Question
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    "tcnontech" wrote in message news:e322b259-1070-4d7f-a4a1-f3a278248c48...
    When I start the computer, I get a message say that Windows may not be genuine. It has an option to "Ignore" or "Get Genuine". When selecting "Get Genuine" I get a Windows Activation error message, Code: 0x80070005, Description: Access is Denied.
     
     
    I suspect that the problem is with the Software Protection Service – or with the files it needs to modify to do its job.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key - accept the UAC prompt if you get one.
    Look in the console for the Software Protection service, right-click on it and select Properties.
    make sure that the Startup Type is set to Automatic (Delayed Start), and click Apply.

    Try starting the service now - do you get an error message? Does it start? does it almost immediately stop again?
    Post back with your results, and a new MGADiag report.

    If it doesn't start, then please do the following...
    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    copy and paste the results into your response, together with the EXACT error message you get when you attempt to start the service from the Services control panel..

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, January 20, 2012 9:09 PM
    • Marked as answer by Darin Smith MS Tuesday, January 24, 2012 12:17 AM
    Tuesday, January 17, 2012 10:51 PM
    Moderator
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    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Tuesday, January 24, 2012 12:16 AM