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System suddenly saying it's not genuine after running fine for years. Please, help RRS feed

  • Question

  • Windows 7

    Build 7600

    Here is a copy of the diagnostic report; following that is additional information run from an elevated command prompt.

    __________________________

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {B10CE430-F70C-43B1-A695-2C55E864EAE6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.150318-1623
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B10CE430-F70C-43B1-A695-2C55E864EAE6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3596934904-1442101182-3098508553</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>G73Jw</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>G73Jw.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20100805000000.000000+000</Date></BIOS><HWID>E0BB0600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 090486968162987912683880220914722203825372281662086942
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 0
    Trusted time: 3/7/2017 4:38:58 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:27:2017 08:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAEAAAADAAAABAABAAEAln06r/pCThU21s6fjLGLyo5ilk/iJ/6idlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      DMAR            INTEL         CP_FIELD

    __________________________

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0
        (Default)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\FLAGS
        (Default)    REG_SZ    0


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-
    8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
    A}\1.0
        (Default)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
    A}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
    A}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
    A}\1.0\FLAGS
        (Default)    REG_SZ    0


    C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495
    7-4077-4AD6-8658-327C2C86C5AA} /S

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0
        (Default)    REG_SZ    SPPUI 1.0 Type Library

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
    -327C2C86C5AA}\1.0\FLAGS
        (Default)    REG_SZ    0


    C:\Windows\system32>

    Tuesday, March 7, 2017 10:00 PM

Answers

All replies

  • Locate the Windows 7 Home Premium Certificate of Authenticity label on the back of your ASUS Notebook PC and note the 25-character product key.  Then perform the following:

    1. Click on start and type command (cmd) with run as administrator option or check how to open elevated command prompt

    2. Now type following command

    “slmgr.vbs -ipk <insert your new product key here>”

    3. To activate windows after changing the key, run “slmgr.vbs -ato”

    Let us know if this resolved your issue.  Thanks!

     

    Carey Frisch

    Wednesday, March 8, 2017 8:40 AM
    Moderator
  • When attempting this I received the error:

    "Error: 0xC004F050 The Software Licensing Service reported that the product key is invalid"

    I initially entered the key with all letters capitalized, and a space every 5 characters as displayed on the label.  After receiving the error message the first time, I tried it again without the spaces in the product key, then again with lower case letters both with and without the spaces and received the same error every time.

    I attempted to run “slmgr.vbs -ato” anyway, just in case, and received the following error (which I somewhat expected):

    "Activating Windows(R) 7, HomePremium edition
    (d2c04e90-c3dd-4260-b0f3-f845f5d27d64) ...
    Error Product activation failed."

    I am positive that the number entered was the one from the Windows 7 Home Premium Certificate of Authenticity label on the back of the laptop, and that I copied it correctly.  I can provide a photograph of the label and a screenshot of my entry attempts if you want to see them.
    Wednesday, March 8, 2017 4:28 PM
  • Try using the SLUI command.

    Carey Frisch

    • Marked as answer by JGegenheimer Wednesday, March 8, 2017 6:44 PM
    Wednesday, March 8, 2017 5:48 PM
    Moderator
  • That did it; thank you!
    Wednesday, March 8, 2017 6:44 PM