locked
ONE CARE abuses it 'customers' RRS feed

  • Question

  • Abuse by ONE CARE.  No interest in their customers. I have no response and no help.  The support 'offerings' are non existant and sends users off on wild goose chases. I suppose I need to return my software for a refund.



    Forum: Windows Live OneCare Install and Activate
    Posted: : Saturday, April 26, 2008 9:21 PM
    Post Subject: : Fix locks up
     lowry wrote:
    Trying to run the fix by clicking on the FIX button that ONE CARE provides to repair.  It responds by bring up the fix screen then locks up. Fix will not 'fix'.
    what do I do.  I see others have had this problem.  One one care has not even responded to them. I am a new user to one care. I have not even gotten one care in the FIX department. The support sticks and is non existant.
    Saturday, April 26, 2008 9:27 PM

Answers

  • I'm sorry you've had problems with OneCare and with finding support for OneCare. I found your post in the Reporting folder, which is used to alert the moderators to abusive forum behavior, not OneCare problems.

    You can submit feedback to the OneCare team at Microsoft here: http://feedback.live.com

    You can contact support by following the information here:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    The forums are for peer to peer support. You will not get instant answers. I've been away for the weekend and am now just starting my review of the weekend posts. I suspect I'll find your original post soon.

     

     -steve

    Monday, April 28, 2008 12:35 PM
    Moderator