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genuine problems :((( RRS feed

  • Question

  • i downloaded genuine  software(somehow, i don't even know!!) and i am a complet dumb when it comes to solving problems of computers! ok, my problem is that everytime i open my pc a notification comes up and tells me that i may have been a victime of a piraté software (or something, it's in french!) so i click on getting a genuine one, i find myself on internet with an address to download it but it gets blocked and i get stuck with a white page forever!! the point is there's no solving of the genuine problem and it's driving me crazy!!! i want to know how to uninstall the genuine software because i'm happy with my "healthy" windows!
    please help and thankx in advance Smile
    Saturday, December 8, 2007 3:00 PM

Answers

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

     

    • Marked as answer by JeniferA Friday, September 12, 2008 4:04 PM
    Saturday, December 8, 2007 5:41 PM
    Moderator