Member since June 2007 & Paid through June 2009 - URGENT HELP NEEDED! RRS feed

  • Question

  • I've been using Windows Live OneCare since June 2007.  I just renewed my Subscription on 6/13/08 for one more full year to 6/13/2009.  I know because I used my American Express Card and DOCUMENTED this Renewal Date.  But, all of a sudden the CIRCLE was STAYING RED no matter what I did to try and fix it.  The help pages suggesed that I remove the Windows Live OneCare from my Computer and then Re-Install it.  I did that too!  Now the NEW installation tells me that it's only temporary and I keep getting messages to PAY FOR A SUBSCRIPTION.  But, I am already paid-infull THROUGH June 2008.  Can anybody help me with this SPECIFIC PROBLEM???   I cannot find any further help from the Help Pages.  I have my Account ID  for the Windows Live OneCare.  Is there someone who can look this up and contact me with the information you have on-file for me?  Thank You.

    Sunday, July 13, 2008 8:22 PM


  • On the computer where One Care is asking you to subscribe open One Care and select the "Subscribe" button. When prompted to enter a Live ID, enter the Live ID and password associated with your subscription. Your subscription status will be recognized and One Care will activate.


    Sunday, July 13, 2008 8:36 PM