Can not redeed Microsoft Elevate America E-learning voucher RRS feed

  • Question

  • I signed up for the Governor's Office of Workforce Development / Microsoft Elevate America free E-learning.  I got my voucher number and tried to redeem it.  When I select a course group and select submit, the page stalls a little bit then reports this message:  "We cannot process your selection(s) because you have an incorrect number of products chosen.  Please verify that you have selected the number of products that appear in the instructions after the asterisk."

    I only have one product chosen.  I don't know how to proceed form here.  Any suggestions would be great.

    Wednesday, April 21, 2010 1:46 PM

All replies

  • Hi

    Please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –

    Go to the following site: 
    Sign-in to Windows Live.
    Click on Account Summary (in the left nav)
    Click on Registered Information (Above Password Reset Information)
    This will open up to your profile data. 
    Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digits HexPUID]
    Copy that 16 digit number paste it into this email.

    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Srikant Hotta (Microsoft Learning Support Team)

    Thursday, April 22, 2010 2:32 AM
  • Encountered this same problem.
    Wednesday, June 16, 2010 7:55 PM