Major problems with WIndows Live One Care RRS feed

  • Question

  • I turned on my computer on Friday 16 October it is not allowing me onto the internet.  The Live One Care is at Risk (red) and says that Firewall is turned off.  I have tried a number of options to turn it on - it won't let me.  I have tried backing up on discs as sometimes that is the problem - no good.  My computer has Vista Ultimate and my Onecare subscription is up-to-date.  All the links I am getting from Windows LiveOneCare are telling me to go on-line - but I can't as the internet access is blocked.  I have also tried the troubleshooting ideas from Windows Live Onecare, but still no good.  I am getting desperate now as my son needs the computer for his schoolwork!  Also, there is no telephone number anyway that I can contact Windows One Care to sort out this problem - please help.............................      
    Monday, October 19, 2009 9:04 AM