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"Windows is not genuine", Error Code: 0x8004fe21 RRS feed

  • Question

  • Hi everyone, for the past week or so my laptop, which is a few years old, is saying that my version of Windows 7 Professional isn't genuine. Does anyone know what the problem is? Here's a diagnostic report. Thanks in advance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J
    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=
    Windows Product ID: 00371-OEM-8992671-00014
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C038B644-FEA0-4F96-97FC-601F951C9AE2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C038B644-FEA0-4F96-97FC-601F951C9AE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-514639760-1216770952-760821426</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB1V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2085H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111116000000.000000+000</Date></BIOS><HWID>BE733F07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514

    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700014-02-2057-7600.0000-0892011
    Installations-id: 011485670316696932140360420424494075916324274710439016
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: 24X8J
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 3
    Tidspunkt, der er tillid til: 22-12-2014 09:06:38

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:21:2014 19:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH0zrLsjM22ktylkseYQ7QUMrISGtp0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      TCPA            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Monday, December 22, 2014 8:11 AM

Answers

  • back to first principles, then....

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 26, 2014 3:25 PM
    Moderator

All replies

  • Anyone?
    Tuesday, December 23, 2014 2:08 PM
  • This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  

    Installing the Intel Rapid Storage Drivers

    try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

    (you want the iata_enu.exe download)

    Once complete, please reboot twice, then post another MGADiag report.   


    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, December 23, 2014 2:41 PM
  • I just did as you said. Here's my new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J
    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=
    Windows Product ID: 00371-OEM-8992671-00014
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C038B644-FEA0-4F96-97FC-601F951C9AE2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C038B644-FEA0-4F96-97FC-601F951C9AE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-514639760-1216770952-760821426</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB1V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2085H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111116000000.000000+000</Date></BIOS><HWID>BE733F07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514

    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700014-02-2057-7600.0000-0892011
    Installations-id: 011485670316696932140360420424494075916324274710439016
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: 24X8J
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 3
    Tidspunkt, der er tillid til: 23-12-2014 21:16:02

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:21:2014 19:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH0zrLsjM22ktylkseYQ7QUMrISGtp0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      TCPA            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Edit: Just tried updating the computer and I still can't do it. I'm getting this error: 800706F7


    • Edited by F-ZeroGX Tuesday, December 23, 2014 8:33 PM
    Tuesday, December 23, 2014 8:17 PM
  • Is KB3004394 installed?

    If so, either uninstall it, or install KB3024777.

    Then reboot TWICE, and post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 23, 2014 10:10 PM
    Moderator
  • Is KB3004394 installed?

    If so, either uninstall it, or install KB3024777.

    Then reboot TWICE, and post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi



    KB3004394 is not installed on the computer.
    Tuesday, December 23, 2014 11:01 PM
  • Try this...

    Open an Elevated Command prompt, and run the following command...

    REGSVR32 wintrust.dll

    You should get a 'success' popup.

    reboot, and post another MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, December 24, 2014 7:24 AM
    Moderator
  • Try this...

    Open an Elevated Command prompt, and run the following command...

    REGSVR32 wintrust.dll

    You should get a 'success' popup.

    reboot, and post another MGADiag report.





    Just tried this and I didn't get the 'success' popup. I got an error code instead: 0x8007005.

    I also tried scanning the entire system to see if it's a virus, but I didn't find anything.

    Wednesday, December 24, 2014 2:58 PM
  • Interesting...

    Please open an Elevated Command Prompt, and run the following command.

    ICACLS C:\Windows\System32\wintrust.dll

    post the results.

    (Happy Xmas, BTW!)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, December 25, 2014 12:15 AM
    Moderator
  • Interesting...

    Please open an Elevated Command Prompt, and run the following command.

    ICACLS C:\Windows\System32\wintrust.dll

    post the results.

    (Happy Xmas, BTW!)




    That didn't seem to fix it either. :/ I feel like I've tried everything, but the problem is still here.

    Oh, and merry Christmas to you too! Here's my new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J
    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=
    Windows Product ID: 00371-OEM-8992671-00014
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C038B644-FEA0-4F96-97FC-601F951C9AE2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C038B644-FEA0-4F96-97FC-601F951C9AE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-514639760-1216770952-760821426</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB1V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2085H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111116000000.000000+000</Date></BIOS><HWID>BE733F07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514

    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700014-02-2057-7600.0000-0892011
    Installations-id: 011485670316696932140360420424494075916324274710439016
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: 24X8J
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 3
    Tidspunkt, der er tillid til: 25-12-2014 15:36:04

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:24:2014 21:17
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH0zrLsjM22ktylkseYQ7QUMrISGtp0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      TCPA            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO

    Thursday, December 25, 2014 2:39 PM
  • back to first principles, then....

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, December 26, 2014 3:25 PM
    Moderator
  • back to first principles, then....

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

     CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.

    The CHKDSK will take a few hours depending on the size  of the drive, so be patient!

     After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Upload the CBS.log file (compressed, please!) to your OneDrive or DropBox Public folder, and post a link - also post a new MGADiag report.





    Alright, I uploaded my CBS.log file. My account hasn't been verified yet, so here's the link (delete the space before and after the period):

    1drv . ms/1JUUNR9

    And here's my new report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XXFCY-7BR4V-24X8J
    Windows Product Key Hash: TcZBJdOL2yQeuYoO2PWX5NAV8x4=
    Windows Product ID: 00371-OEM-8992671-00014
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {C038B644-FEA0-4F96-97FC-601F951C9AE2}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C038B644-FEA0-4F96-97FC-601F951C9AE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24X8J</PKey><PID>00371-OEM-8992671-00014</PID><PIDType>2</PIDType><SID>S-1-5-21-514639760-1216770952-760821426</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCSB1V9E</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R2085H4</Version><SMBIOSVersion major="2" minor="6"/><Date>20111116000000.000000+000</Date></BIOS><HWID>BE733F07018400FE</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514

    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700014-02-2057-7600.0000-0892011
    Installations-id: 011485670316696932140360420424494075916324274710439016
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: 24X8J
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 3
    Tidspunkt, der er tillid til: 27-12-2014 09:34:50

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:26:2014 21:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAQABAAIAAAABAAAABAABAAEA6GH0zrLsjM22ktylkseYQ7QUMrISGtp0LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      TCPA            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    • Edited by F-ZeroGX Saturday, December 27, 2014 8:43 AM
    Saturday, December 27, 2014 8:42 AM
  • That seems to have done the trick!

    You actually had a number of problems...

    	Line 319614: 2014-12-27 09:01:22, Info                  CSI    000004b6 [SR] Repairing 13 (0x000000000000000d) components
    	Line 319615: 2014-12-27 09:01:22, Info                  CSI    000004b7 [SR] Beginning Verify and Repair transaction
    	Line 319618: 2014-12-27 09:01:22, Info                  CSI    000004b9 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"pcasvc.dll" from store
    	Line 319621: 2014-12-27 09:01:22, Info                  CSI    000004bb [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\System32\Dism"\[l:30{15}]"DmiProvider.dll" from store
    	Line 319624: 2014-12-27 09:01:22, Info                  CSI    000004bd [SR] Repairing corrupted file [ml:520{260},l:58{29}]"\??\C:\Windows\System32\da-DK"\[l:30{15}]"crypt32.dll.mui" from store
    	Line 319627: 2014-12-27 09:01:23, Info                  CSI    000004bf [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"cryptsp.dll" from store
    	Line 319630: 2014-12-27 09:01:23, Info                  CSI    000004c1 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"cryptsp.dll" from store
    	Line 319633: 2014-12-27 09:01:23, Info                  CSI    000004c3 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"wintrust.dll" from store
    	Line 319636: 2014-12-27 09:01:23, Info                  CSI    000004c5 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"crypt32.dll" from store
    	Line 319639: 2014-12-27 09:01:24, Info                  CSI    000004c7 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"audiosrv.dll" from store
    	Line 319642: 2014-12-27 09:01:24, Info                  CSI    000004c9 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"AudioSes.dll" from store
    	Line 319645: 2014-12-27 09:01:24, Info                  CSI    000004cb [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"crypt32.dll" from store
    	Line 319648: 2014-12-27 09:01:24, Info                  CSI    000004cd [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"cryptui.dll" from store
    	Line 319651: 2014-12-27 09:01:25, Info                  CSI    000004cf [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:12{6}]"mf.dll" from store
    	Line 319654: 2014-12-27 09:01:25, Info                  CSI    000004d1 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"srcore.dll" from store
    	Line 319657: 2014-12-27 09:01:25, Info                  CSI    000004d3 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"wintrust.dll" from store
    

    SFC managed to fix all of them, so with luck you're good to go.

    Having said that, the pattern of errors is such that it's suggestive of malware, so I think you'd better check that your AV is up to date, and also run a full system scan using MBAM...

    Please download and install  Malwarebytes Anti-malware (free version) from  http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM Premium' at the end of the installation -  and update it, then run a full scan  in your main account, and Quick scans in any other user accounts.

    Quarantine everything it finds   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, December 27, 2014 9:04 AM
    Moderator
  • Thank you very much! I just tried updating Windows and it works now. I truly appreciate the help. Will run a full system scan with Malwarebytes.

    Saturday, December 27, 2014 9:32 AM
  • Good luck!

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, December 27, 2014 9:53 AM
    Moderator