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How to use data from our website in our MS CRM database? RRS feed

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    Dear all,

    We are a Tour Operator in Travel & Tourism. We would like to know how to use data from our website and use this data to run a MS CRM marketing campaign. So, we got for instance potential customers that fill in their e-mail address on a landing page of our website. We would like to take the e-mail addresses (with their permission) and import them automatically to  our MS CRM. From there we can run a marketing campaign or just put them in a database.

    Is it possible? How can it be done?

    Kind Regards,

     

    Chantel Kyriakopoulou-Beuvink

    S-Cape Travel

    Thursday, November 3, 2011 9:06 AM

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    From your description, it looks like you have a customer portal page to capture their details and you want this data to be stored in MS CRM for doing campaigning.

    Well, if you already have accumulated the data in your database then it needs to be migrated. Migration can be done in bulk using data import feature of MS CRM by exporting data from your database in csv/xml format and then importing in MS CRM.

    Going forward if you want to store the customer/prospect details directly into MS CRM, you can integrate your customer portal page directly to MS CRM using web services. See the customer portal available at microsoft pinpoint or the SDK. You'll need some technical expertise for all these things.

    - Arvind
    Thursday, November 3, 2011 10:42 AM
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    use the crm webservices to do that.
    Amreek Singh Senior CRM Consultant CDC Praxa Sydney, Australia http://mscrmshop.blogspot.com http://crm2011usersettings.codeplex.com
    Thursday, November 3, 2011 11:33 AM